Where do I begin. This is the absolute worst experience I have ever had in my life. Staff is rude and confrontational, rooms are dumps place looks like a blast from 1970. We had planned a weekend getaway for a birthday celebration. Had reservations in Niagara Falls for a dinner theater show. This place was close by and seemed ok. Paid 150.00 for a "king SUITE" with jacuzzi. What a S**thole is unserstatement of the year on this place. Pulled up to the place, office was locked, sign said "honk for service", should have been our first clue to beat feet out of there. Waited for the man to come open up the office to check us in. Given a key for a room just down from the office area. Room was dirty and musty, bathroom was gross. Pink fixtures, pink ridiculous round bed. Tv barely worked. Room was absolutely FREEZING, this was a typical chilly fall October day. I proceeded to the office to inform someone that the room was cold, and was told that they would "turn the heat on" and that they didn't usually until guests arrived....come on, it's 50 degrees out??!! Waited for 45 min for heat, still freezing. We needed to change clothes to attend our event and I was more comfortable changing in the car! Called the online booking service that I booked through and complained, who in turn called this dump and spoke to another clerk. Ended up back in the office with the "staff" in a screaming match to get a refund, which they refused. Round and round with these people until we threatened to call the police, had them check the room with us to see that it was in fact freezing, they finally relented and gave us a refund likely just to get rid of us at that point. Ended up late for our event reservation, had to change in the car. Ultimately booked a very nice room at the Millenium in Buffalo for 100.00! this dump was 150.00 for all of the aggravation. Please, please do not waste you time, money, nerves on this absolutely disgusting miserable hellhole. I wish I could give it a rating WORSE than TERRIBLE!!!!!
- Official Description (provided by the hotel):
- Driftwood Suites of Niagara Falls, is just 7 short miles to Niagara Falls. Rooms range from ECONOMIC to LUXURY. We have new remodeled rooms and Jacuzzi Rooms! Call for more details! ... more less
- Reservation Options:
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- Also Known As:
- Driftwood Hotel Wheatfield