I have stayed in some questionable motels in my time, but this one is the worst. We didn't know where we would be that night, so we didn't plan ahead with a reservation somewhere reliable. A very nice hotel clerk near Buffalo called around to find a place that had a room, and this was all she came up with. I called and booked the room, sight unseen, at an exorbitant price, as the clerk at the Driftwood assured me it was a brand new building and very nice. When we pulled in, I knew we were in trouble. The main office was a mess and smelled bad. When we got to the room, we noticed a significant water stain on the ceiling. There was no phone, the fold out cot (an extra $20) almost sank to the floor, the chairs were stained, and the bed was held up on blocks of wood on one side. Around midnight, the neighbors upstairs started taking showers, and that's when the dripping started. I called to complain about the leak, and got no satisfaction. When a different person called me back 4 minutes later to ask if I had a noise problem, I said yes (the walls, as well as the plumbing, are apparently paper thin), but my bigger issue was the leak, the they had to know about because it was huge. He told me no, they didn't know it was a problem. I told him we would talk in the am, but that I was very unhappy. I was in a no smoking room, but the pillows smelled of smoke. In the am, after taking a shower, I saw a giant black hair on the towel (not my own), folded up on the inside. I spoke to the manager on our way out to request a partial refund for the crappy night, but got nothing but rudeness and argument. So unprofessional. SO RUDE. I called the other manager on the phone and got more of the same. He told me they were not the Wyndham or the Holiday Inn, and didn't have to follow the same rules. You would be better off staying in your car than in this crap-hole. The owner/managers are the worst. Stay far, far away! They will take advantage of you any chance they get.
- Official Description (provided by the hotel):
- Driftwood Suites of Niagara Falls, is just 7 short miles to Niagara Falls. Rooms range from ECONOMIC to LUXURY. We have new remodeled rooms and Jacuzzi Rooms! Call for more details! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Travel Republic (UK), Ebookers, 5viajes2012 S.L. and Cancelon so you can book your Driftwood Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Driftwood Hotel Wheatfield