in January 2012 we booked, paid for and received confirmation for a party of 7 to stay for 1 night in 4 rooms whilst attending Chester races on the 14th July 2012. When we rang, 10 days before our stay, to confirm that everything was in order we were informed that we had no booking and that the management "had only been at the hotel for 2 weeks" The person on the telephone was totaly disinterested and offhand and refused to accept their mistake or offer to help. It was only through our own efforts and that of the booking agency, that we obtained alternative accomodation, which, judging by by the reviews of this hotel, was far superior. Under no circumstances would we consider this Hotel for our trip in 2013.
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- Also Known As:
- Crabwall Manor Chester
- Chester Crabwall Manor
- Crabwall Manor Hotel & Spa Mollington, Cheshire