My boyfriend booked us into the hotel as a surprise on my birthday. We arrived on Friday and checked into our room Unfortunately the TV didn't work and there had obviously been a problem with it previously, as there was another TV on the desk. This wouldn't ordinarily be such a huge problem but as I am expecting I was unable to sit in the bar all evening. The receptionist (who seemed to be doing all sorts of different jobs!) tried to get it sorted. Unfortunately when we returned to our room it still wasn't fixed, and a young man came to sort it out. It became apparent, couldn't be fixed, and it seemed to be an issue with the signal as a result of the builders outside.
Due to the Grand National, the whole hotel was fully booked. But, everyone bent over backwards and found us two alternative rooms. They weren't great, but they had working televisions. We were transferred into room 18 which was actually quite nice, despite having twin beds. These were just pushed together and we got on without any further complaint.
Room 7 (our original room) and room 3 (the other alternative) were a bit ropey, but I'm sure these will be beautiful after the revamp!
Dinner was fantastic. The food could not be faulted. Unfortunately they ran out of steak, meaning my boyfriend had to choose something different, but this wasn't the end of the world!
The pool and leisure facilities are absolutely wonderful!
Ultimately they are clear upon booking that this hotel is under refurbishment, and is probably the reason for the discount.
The service was outstanding! Everybody was very friendly and helpful, and our complaint was dealt with swiftly. I felt for the staff due to quite a few people complaining, which has led to me writing this review. I wouldn't want people to be put off going but you need to bear in mind that the hotel is being refurbished.
We would go back due to the fact that we did enjoy our stay.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, getaroom.com, 5viajes2012 S.L., Evoline ltd, Hotels.com, LateRooms, Cancelon, HotelsClick and Ebookers so you can book your Crabwall Manor Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crabwall Manor Chester
- Chester Crabwall Manor
- Crabwall Manor Hotel & Spa Mollington, Cheshire