During our stay we experienced several disappointments bearing in mind for us this was a special weekend break. My partner was out family for 9 month to tour Afghanistan with the RAF. When we got to reception nobody was available to greet us. Therefore we were confused as to where reception was until somebody did arrive and gave us keys to our room which was quite helpful. However when we woke the next morning to our surprise there was no electricity. We assumed this was only our room until we made our way downstairs and realised all of the lighting had gone. We realised this was not the hotels fault however, we did think this could have been handled more professionally. There were no signs to state there had been a power cut, and again no staff available to tell us there had been a power cut. We arrived at the dinner hall to be told by a waitress that there is only a continental breakfast this morning obviously! She must have assumed we knew the power had gone. There was no option to have a refund for the English breakfast we had pre booked. And a continental breakfast is not bread, cereal, meat and cheese! When we returned from our day out we went back to our room to find our sheets had not been changed, our towels had been left on the toilet seat and the surfaces had not been wiped. After complaining we received our money back for breakfast and an upgrade to a junior suite. The room was beautiful, however, the phone line had been snapped so could not order room service, there was no iron and there was litter behind our bed. Also when we used the spa we were not allowed robes because they were 'not supposed to give them out'??? When we returned late from a Saturday night in town in Chester, we waited 15 minutes at reception to get our key back which you are requested to hand in each time you leave and nobody came. My partner had to get it himself. Not very secure considering anybody could have gone behind the counter! All in all a very shoddy and unprofessional hotel. Really disappointed especially after paying so much.
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- Also Known As:
- Crabwall Manor Chester
- Chester Crabwall Manor
- Crabwall Manor Hotel & Spa Mollington, Cheshire