This hotel has the potential to be the most amazing experience if it would only LISTEN TO IT'S CUSTOMERS.
As it is, talking to other customers here, it is a place that each customer (business or otherwise) will visit once and never return.
The rooms are amazing, the food is superb, the staff are friendly and helpful, the spa is sufficient.
So, why never return?
Quite simply, there is no way to communicate with the outside world - there is no phone signal whatsoever - regardless of carrier, and there is no internet.
Now here is the really stupid part. The hotel has spent upwards of £1m refurbishing the place but it appears they have completely neglected this vital business asset.
Chester itself, just down the road, now has high speed broadband and so any respectable business that has £1m to spend on refurbishments to secure more customers, might throw a bit of money at paying BT to lay a fibre line to their establishment.
Not it appears this place.
The worst part - customers have been complaining about lack of internet for months.
As for me - instead of being a hotel that I would use long term because of the amazing facilities; it instead goes on my personal and the company black list because you have no connection to your business whatsoever until you get in your car and drive 1 mile down the road.
Such a shame and what a terrible waste of such a great asset
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Lastminute, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Crabwall Manor Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crabwall Manor Chester
- Chester Crabwall Manor
- Crabwall Manor Hotel & Spa Mollington, Cheshire