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“An Accident Waiting to Happen” 3 of 5 bubbles
Review of Crabwall Manor Hotel & Spa

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Crabwall Manor Hotel & Spa
Ranked #1 of 2 Hotels in Mollington
Certificate of Excellence
Newcastle, Australia
Level Contributor
171 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“An Accident Waiting to Happen”
3 of 5 bubbles Reviewed 19 June 2014

Crabwall Manor is a pleasant enough place to stay. The rooms are reasonably comfortable, staff friendly and helpful and there's nothing wrong with the food in the restaurant.
However, from a slightly negative perspective it is a long way from the centre of Chester, so there are no options for alternative dining places and you can't go for a stroll through this beautiful city, unless you drive into town or call a taxi.
Further, from a really negative perspective, the bathing facilities are an accident just waiting to happen. My mobility is only slightly challenged by my age. I can manage most things. But in this case the shower over the bath was of considerable concern. The sides of the bath are high, the surface of the bath is as slippery as ice and there is no "grabrail" to help you in. Others in our party who had rooms with a simple shower also commented on the slippery nature of the surface.
So, unless you are steady of foot, be careful.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank StayalotNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear StayalotNewcastle;

I am not sure how to answer your comments regarding the fact that Crabwall Manor is not located in center town... I believe that it is common practice for country side hotels not to be located in center town.
All our bathrooms have newly fitted anti slip bath/showers; in it you will find that a bath mat is supplied for when coming out of the bath/shower and that plastic bath mats are available at reception to fit inside all our bath/showers if you do ave mobility issues.
We also have 2 disable room with fully kitted wet rooms.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,124 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Birkenhead, United Kingdom
1 review
5 of 5 bubbles Reviewed 19 June 2014

Joanne has been a true inspriration to me as I had my colonics done. She was able to guide me through a better diet, leading onto a healthly lifestyle. I have never felt such a warm and welcoming experience from the minitue I stepped into Crabwell manor with all the staff.
But Jo in particular with her great personality is a true asset to Crabwell.
I have now booked in my husband who is funny about things like that but he also felt comfortable. Also my colleague has booked in for treatment as well. Thank you Jo. We will be staying in touch.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear Robyn M;

Many thanks for this review.
We are delighted to see that your time with Joanne went well.
We are very proud to have Joanne as part of our team and its aleways a pleasuer to welcome her customers.
On Joanne behalf I would like to thank you for your kind comments.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

The venue, staff and events team where exceptional throughout our whole journey from planning our day through to organising everything on the big day. A special thanks to Emma & Matty, you both ensured that we had nothing to worry about on the day so we could relax & enjoy it! The venue is just stunning & the staff very attentive at all times. The surroundings provided a beautiful back drop for our photo's and our guests enjoyed drinks on the lawn & patio. The evening was simply fantastic, the new lighting & black & white dance floor set the scene providing the perfect ambiance for our guests to dance the night away!! Absolutely recommend Crabwall Manor and we will definitely be returning for years to come.

Thank you
Mr & Mrs Kasabov

Room Tip: The suites are absolutely stunning, a real treat if you're looking for something special and the...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear Diane K;

Many thanks for taking the time to write this review and for the lovely comments.
Also on behalf of the hotel and it s staff I would like to take this opportunity to congratulate you on your wedding.
We are delighted to see that all went well and that you enjoyed the day.
You and guests were a delight to have within the hotel.
Very much looking forward welcoming you back.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln
Level Contributor
208 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

First impressions - converted stately home with lots of character. Nice room. Helpful friendly staff who tried hard, but not quite enough of them. Breakfast a bit thin. Free uncomplicated wifi (always a big plus in my book) although very slow.

I would have liked a sign to reception from the car park as it wasn't immediately apparent where it was, but once I found it, the receptionist was helpful and pleasant - once I found her. There was no bell at reception to ring if no one was there which would have been helpful.

I was in the bridal suite for some reason, not that I am complaining. Very nice room with a large, grand and very comfortable bed. Surprisingly modern bathroom. Shower one of those large rainforest things but poor flow so I didn't really get the benefit. The receptionist made a note when I mentioned it at checkout and seemed to be genuinely taking notice. I would have liked a soap shelf - I am no longer blessed with a physique which makes it easy to cope with soap on the floor...

Apart from our small group, there were two large parties in which meant the dining room had about 50 people in and my impression was that the staff couldn't quite cope. The food was lovely and I think all of us were happy with our various dishes at dinner. Breakfast offered juices, cereals, toast and cooked options but no cold meats, cheeses or pastries, which I would have expected in a hotel at this level.

Overall I would be happy to give them another try if I was in the area.

Stayed June 2014, travelled on business
Helpful?
Thank Lemmus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear Lemmus;

Many thanks for this review.
I am pleased to see that you enjoyed your stay with us.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton
1 review
5 of 5 bubbles Reviewed 12 June 2014

I took a decision this June to go to Crabwell Manor for Joanne's 3 day detox plan. . I had been promising myself that I would and gosh was I glad I did. I have known Joanne for ten years , since havingy my first course of colonics with her .
On arrival at the hotel the night before , I settled into my lovely room , my daughter stayed with me that first night . Joanne arrived to see everything was ok , we chatted about what I felt I wanted out of the following day , "weight loss" I replied laughing .
Well yes that did happen , always good, but I got so much more than that. .
The juices were lovely , the massage superb , the wrap , smelly but left skin so soft, facials sublime , I cannot lie you gotta just go for the clay drink , down in one . The colonics well we know how they work and a all I can say is after all the juicing etc it certainly was interesting ! I slept when I wanted the whole programme geared around my personal needs .
All the time Joanne was around to chat to. , giggle with , going that extra mile to make it a fantastic experience.
The staff working with Joanne are some of nicest I have ever come across , nothing is too much trouble . They are an absolute credit to Crabwell Manor.
So arriving on that Sunday I looked tired , felt stressed , just needed to step off the roundabout called life and be still for a time .
I left feeling energised , calm , and very much cared for . My husband said I was glowing , eyes bright if he said I had a glossy coat and wet nose I would have been concerned .
Would I do it again ? In a heartbeat, already planning to.
I hope if you are reading this and thinking of doing it what I have said will inspire you to do so. What are you waiting for ?
Joanne and team cannot thank you enough x
PS Still think a vodka in the clay drink might be good !!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJ11Box
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear JJ11Box;
Many thanks for this fantastic review.
I am delighted to see that your time with Joanne went well.
Very much looking forward your return visit.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birkenhead, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

We booked for our Wedding Reception which was held after our church wedding. From start to finish the staff at Crabwall Manor couldn't do enough for ourselves and for our guests. We had guests staying Friday and Saturday evening, we were all reluctant to go home on the Sunday morning after breakfast, we all enjoyed it so much. From the first planning meeting for the wedding reception to our departure on Sunday morning we were treated like royalty. Emma and Laura, Matty and the team worked tirelessly to make sure that every detail was taken care of. We didn't have to worry about anything at all. The rooms were all beautiful, the service exceptional, we are already planning a return trip there - so are some of our guests. I can't praise them enough for their wonderful friendly service. The Wedding Package was great value.

Room Tip: Speak to the reception staff, they're very helpful in choosing the right room. The bridal suite...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Givenchy286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear Givenchy286;

Many thanks for taking the time to write this review.
I also would like to congratulate you on your wedding.
I cannot thank you enough for this fantastic review.
Looking forward your return.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 June 2014

Dont get me wrong i loved this place as soon as i saw it and was overjoyed to have my wedding there. The night before everything was perfect the room was far from any guest and huge, i had my 2 girls and my sister plenty of room .
The day of the wedding to start with breakfast and the poach egg was hard. Then the meal was meant to start at 2pm due to having few kids but didn't get served till about 2:45 the starter was nothing like the taster that we had few month before (like a melon flower and sauce on the day thin thin peice melon around some fruit) ,the main course there was NO SPINACH in the chicken, again on the taster that was the nicest thing, veg took forever to be served and there was some people finishing and others just getting theirs. I know they had to wait a few time for people to sit back down , come from the bar but just serve it. The dessert was lovely though xxxx
Matty was really helpful and making sure i check the room before the evening party and that all was ok
For some reason if it raining the gap in-between the conservatory and the hall lets rain pour in a few guest commented on it (no one told me this before)
The evening buffet was asked to be out for 9:30 only after people telling me it was about 10 half 10 by time it can out. My mum wasnt happy at all we had some young children and the kids food was in with the adults so when it came to my 4yrs daughters turn there was no burgers left. OK they made some more but i had to ask about 3 people before it came out. No Napkins and then staff members arguing with my mum insisting there were. Just felt that id been promised a day that ill never forget ok i wont but they need to keep to there promises too . Not the quality i was expecting.

Room Tip: No rooms have any phone signal
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank telerahj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, 25 June 2014
Dear telerahj;

First of all I would like to take this opportunity to congratulate you on your wedding.
I am glad to see that you enjoyed the day.
I am so sorry that small issues happened during your day. I also would like to thank you for your honesty.

As you stated we did struggle with guests leaving their tables during the serving of the food leading to delays. It is very difficult for us to take the decision to serve main courses when some starters are still untouched. In insight we should have come to you and asked if it was ok to serve the food although guests were not seated. I would like to apologize on behalf of the hotel and its staff for not reacting quickly enough to this matter.

We served your buffet at 9.30pm as agreed; I would like to apologize if it was reported to you that this did not happen. I believe your mother thought that the buffet was meant to be served before 9.00pm; once again my apologies if we did not explain this clearly enough to your mother.

My apologies if you felt the handling of your mother was not as expected but I must admit that communication with her was a "challenge".

I would like once more to apologize on behalf of the hotel and its staff for these issues. I am glad that none of these did interfere with your day and would like to thank you for your kind comments regarding the staff.

Looking forward welcoming you back soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crabwall Manor Hotel & Spa

Property: Crabwall Manor Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NE, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mollington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crabwall Manor Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Crabwall Manor Chester
Chester Crabwall Manor
Crabwall Manor Hotel & Spa Mollington, Cheshire

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