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“Fantastic hotel”

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
chester
2 reviews
“Fantastic hotel”
Reviewed 15 June 2011

I had booked into this hotel before I read there reviews so was a little worried. As this was a weekend break away from it all and a chance to relax and unwind. All I can say is dont believe everything you read. The hotel was just far enough away from Chester but then so close that you could enjoy. My room was very roomy, although a little dated, great shower and fantastic views. Breakfast was great and very well presented. The breakfast room was very clean with lovely linen cloths. Staff were very friendly - nothing was too much trouble. The spa was wonderful, swimming pool and great gym. They have all the treatments at a fraction of the cost, so I had a massage and a manicure.

Great car parking, in fact nothing was wrong, and the cost was really great. As I said before, sometimes you get mislead from whats written about a hotel. Try this one, you wont be disappointed.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank suzie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,567 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (313)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
1 review
Reviewed 12 June 2011

Me and my friends recently had a 2 night stay at the hotel for a hen party and we had a great time, we checked in as soon as we arrived and were glad to find our rooms were very clean and as you would expect to find them. We dined in teh restaurant on both evenings and had great food and wonderful staff who were more than willing to help if we needed anything. The staff were absolutely wonderful, would definately stay here again as we enjoyed every minute.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sasha38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
2 reviews
Reviewed 12 June 2011

I didn't stay in this hotel, just met friends here for lunch. It was laughably awful. Although the waiters & waitresses were pleasant enough they were terribly slow. Meals took a while to arrive, were plonked down & came without all the trimmings as advertised on the menu. When we asked about these genuine surprise was expressed that we wanted the meal exactly as described. Extras such as a side salad failed to arrive & when we chased these up we were just told off-handedly that this wouldn't be coming as the chef had run out. We were served by a number of different waiters/waitresses, but never the same twice and we often had to go looking for them. I could go on ... but why bother. It seemed a pretty shambolic place - the only redeeming feature was that it was mildly amusing in a Fawlty Towers way, but really the place should be avoided & doesn't deserve your money.

  • Stayed June 2011, travelled with friends
    • Value
    • Service
Helpful?
Thank Caroline03Manc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mollington hotels

Nottingham, United Kingdom
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 June 2011

My friend and I stayed here for a spa break last year and were very dissappointed. However, the hotel offered us a second break at a good rate as a good will gesture, which we took up in early June. This time was significantly better-we had a much cleaner, well apportioned room, with upgraded facilities, and the food was excellent. The staff experience and the quality of the service was massively improved and the spa treatments were far more professional. The place still needs some work, but change is taking place slowly and I would go back again at the higher price.

That said, the spa area needs some updating and the health club could do with a coat of paint and some new seating.

The new manager seems to be doing his best, so I can only see it improving from here on in.

Room Tip: Ask for the upgraded room - its worth the money
See more room tips
  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ljplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester UK
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 June 2011

RESTAURANT REVIEW
Called with family for Sunday lunch (six covers).
Apart from being totally overpriced @ £24.99 the service was the worst I've experienced in a long time.
After waiting for 25 minutes I went to the bar in the absence of any staff to purchase a drink. There was no service behind the bar although eventually somebody came over and served me.
After mentioning the length of our wait the lady promised to send over the manager. Needless to say he did not materalise and I had to find another member of staff.
Eventually our order was taken with a offer to send over the bread.
This did not arrive for ten minutes with our drinks taking even longer (empty glases not taken away!).
The starters finally arrived which were fine and then another ten minute break before the table was cleared and another for the mains to arrive.
The staff did not return hence we were unable to obtain any sauces/condiments.
My wife began coughing although no staff around for water. I walked around the whole restaurant and nobody in sight. Staff then came from the kitchen and promised to send the manager across.
The manager promptly denied we had been ignored and blamed a lack of staff today. He did however offer a drink or free coffee. After committing to provide water and personally look after us for the remainder of the meal no water arrived without a further prompt.
Deserts were served and we were left again so we promptly departed without coffee.
It was very apparent that a number of tables were unhappy as the table next to us complained and said on their way out that the service was very poor.
Overall the food was adequate although certainly not worth £24.99.
I eat out a number of times a week and this is beyond doubt the worst service I have experienced for a long time.
We passed no staff on our way out and the receptionist (main face of any hotel) completely ignored us as we walked past.
It was Sunday lunch and we were not in a hurry although the service spoiled what was designed to be a leisurely afternoon.
I cannot comment on the hotel itself although I notice that many have left less than favourable comments.

  • Stayed June 2011, travelled with family
    • Value
    • Service
Helpful?
Thank SteveJuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2011

Intention was a relaxing family break, reality was anything but.
We were shown to our room. Perfectly adequate. 1 x double bed, 2 x single beds for the kids. So far, so good.
There was a wedding the same day / night.
Our room was directly above the area being used as a beer garden / overspill smoking area for the wedding reception. Coupled with the unreasonable volume level of the wedding reception music, any thoughts of a peaceful night were evapourating fast.
So, a call to request the appearance of the duty manager. Duly appeared and agreed that the noise was unacceptable. At our request we were moved to another room at around 23.30. Scooped up two very tired children and made for a different part of the hotel. Only very marginally better in that the music was SO loud that in fact no part of the hotel would have been peaceful.
Morale of the story - make enquiries if there is a function booked during your intended stay. You shouldn't have to but it will ruin your stay if you don't.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Graeme1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 9 June 2011
Dear Graeme111,

Having investigated this matter I note that you have failed to point out that the duty manager dealt with the issue straightaway and on checkout gave you 50% of your bill for the inconvenience which was to your satisfaction in addition to moving you to another room. It is disappointing that you only gave one side of the story.

Kind Regards
Gregory Gourishankar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashton-under-Lyne, United Kingdom
1 review
Reviewed 6 June 2011

We had booked a 2 night stay at the Mollington and had high hopes having read up about it on their website. Unfortunately we experienced many of the same problems as other reviewers - our room was not ready when we arrived (around 3.20pm) and we had to wait over 40 minutes, only to be shown to a room that was dusty, with food on the floor and dirty sheets. Needless to say I wasn't prpared to stay there! We were then moved to a much nicer room, after a further wait, although it did spoil the start of our mini-break.
The food in teh restaurant was lovely, and the waitress was very pleasant - much more so that the team on reception where only one lady seemed to show a genuien interest.
We heard other guests complaining which was a shame, as the hotel showed real potential of being a fantastic place to stay,
The area was lovely, and for anyone else who fancies Chester I would definately recommend it as a city, just perhaps wait until the Mollingtong gets its act together and has a refurb!!!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Salsa78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brook Mollington Banastre Hotel & Spa

Property: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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