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“Welcoming and comfortable”

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
Reviewed 17 April 2014

My husband and I booked this hotel as a last minute deal for us and our daughter in March 2014.
The reception staff were really welcoming, the room was huge, clean and quiet with comfy beds and there was a very relaxing feel to the hotel. The gardens were really lovely and the spa looked great (though we didn't use this). The breakfast was varied and of high quality and again the staff were attentive and helpful. We were even given free glasses of milk for our daughter each night before bed! Would definitely stay there again. The hotel is very well placed for travelling to Chester, North Wales, Liverpool and the Wirral.

  • Stayed: March 2014, travelled with family
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Thank Netti C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,059 - 1,065 of 1,673 reviews

Reviewed 13 April 2014

We both enjoyed our two-night stay here and have to commend all the staff for being so friendly and helpful, especially Desi on Reception, and the manager, Fintan Gavin, was very charming.

We ate in the hotel restaurant on our first night and both chose the slow-cooked beef, which was divine! Our compliments to the chef! Breakfast both mornings was fine, with a good choice of food.

Although the decor in some of the areas of the hotel was a little tired, our bedroom was comfortable and pleasant, overlooking the lovely garden. The bathroom could do with an upgrade but was sufficient for our needs.

We sadly didn't have time to use the spa and pool area but hope to should we return to the area in the future.

Room Tip: Ask for a room overlooking the garden - nicer view than the car park - and if you struggle with stai...
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  • Stayed: April 2014, travelled as a couple
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1  Thank JnKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014 via mobile

Overall a real disappointment that tainted our weekend.
Positives: friendly and helpful staff, lovely hot shower, £5 taxi rides
Spa:gravel and dirt at the bottom of the jacuzzi, no swimwear dryer, saunas were either not hot or not working
Bedroom: dated and shabby double with 60s chipped and scuffed furniture, bedsheets that didnt fit resulting in sleeping on bare matteress, wallpaper coming away, curtains off hook & eye, stains on ceiling
Food: despite the large portions and good presentation the 3 courses were either overpowering or tasteless. The meal we had in Chester the following night was far superior.
At present I would not stay again. The hotel and spa needs a good deal of investment.

  • Stayed: April 2014
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2  Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

Want to thank all the staff and members of the Resort for their helpfulness and consideration. The housekeeping was very good and had a lovely arrangement. They have great fitness facilities and the location is very pleasant. Not too far from the town of Chester which is unique town in of itself.
The weather was fine and the landscape too was most interesting. Remember to look both ways when crossing the roads!

  • Stayed: March 2014, travelled on business
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Thank terrace1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

We arrived for our spa break at almost 2pm, which is check in time according to the website, the person I called to ask, as well as the guest info book left in the hotel room itself. However when I asked to check in I was met with the almost horrified response of 'You can't check in until 3pm! The rooms just aren't ready.' It was said with a level of shock on a par with me asking for a free stay. However after recovering from my audacity, the receptionist did finally suggest we leave our bags while we went for a swim and to have our spa treatments. The spa treatment itself was very good and the therapist lovely.

After our treatments we were allowed to check in. Due to some previous poor reviews I was feeling a bit apprehensive but was pleasantly surprised. Our room overlooked a quiet road and was on a very peaceful corridor on the ground floor. Everything was very clean and decoration was fine.

Unfortunately the beds weren't very comfortable and also were quite creaky and noisy, meaning we constantly disrupted each other in the night if we moved even slightly. The bathroom was clean, but did look as if it needed a bit of a freshening up in terms of paintwork. The bath was very tiny and the shower head did look quite rusty, however was fairly powerful. The water temperature wasn't constant, so did get hotter and colder. I mention this as it is one of my pet hates when staying in a hotel! The most annoying thing was the shower curtain, which is of the material sort that has the habit of sticking to you as you try to shower. It's the little details like that which I think makes people expecting 4* facilities feel somewhat disappointed.

We had dinner in the hotel and found the staff very helpful and friendly. The menu was quite varied but also expensive for main courses. We were happy with the food for our starters, the fishcakes in particular were absolutely delicious, but we did find the steak and slow cooked beef a bit tough.

Overall we had a pleasant enough stay, but I'm not sure I would choose this hotel again if we visited the area in future.

  • Stayed: April 2014, travelled with family
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Thank J_MED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

I bought this as a wedding anniversary package for my wife and I. Two nights stay with 3 course meals and breakfast.

We had some trepidation after I had booked it as we found some poor reviews. Although we both also read some good reviews.

The web views of the hotel you see are not of the hotel front but of the rear, and the front view isn't as nice. That said you're not looking at the front when you are in it! We received a pleasant welcome and everything was ready, and our table reservations confirmed. As we arrived earlier they offered to move the reservation earlier which we accepted.

The room was clean if a little compact but not to the extent it was cramped. Sheets, bedding etc all crisp and clean. We had a nice view of the rear of the hotel.

The evening menu wasn't massive but did have a reasonable selection and whilst it didn't change for the two nights we were there, there was enough variety to have different courses both nights. The breakfast is buffet style with a good choice. The food in general was of a good standard and we had no complaints at all with the food.

The mainstay of the staff are quite young but all very polite, friendly and helpful. One helped recommend a few places to go out in Chester on Saturday night and they were the places to go and very nice. We also bumped into him in one of these and he took the time to come over and check we were ok and if his choices were alright! (he was also helping serve breakfast the following morning!!).

The hotel is easy to find and only a short taxi into Chester so ideally situated for a night out, away for the city centre.

On the whole we could see why a few reviews say the hotel is dated. I would say a refurb in some parts wouldn't hurt. However it is clean and pleasant, the staff are friendly,and we saw no signs of the dirtiness or other bad comments we read.

We can't comment on the spa or leisure facilities as we didn't get time to use them.

The best comment I feel I can make is that we would have no qualms in returning and using this hotel again.

Room Tip: Room with a rear view will be nicer than a front facing one over the car park.
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  • Stayed: March 2014, travelled as a couple
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1  Thank mpattenden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

Having pulled onto the car park I asked my wife 'Is this the right place?' as it looked nothing like the photos when I booked it. The car park was littered and the front of the hotel looked a bit of a mess.

The staff on the check in desk we're welcoming and helpful during our stay. The room and bathroom were both spacious and clean although the furniture looked 'second hand' and the decor was dated.

The hotel in general was a bit tired with thread bare seats, chipped and dented furniture, stained and pealing wallpaper, holes in some of the walls where doors had been swung open, wonky light fittings etc... There was a distinct lack of attention to detail that you would expect from a hotel/ spa retreat.

Not sure who or how much they've paid to get a 4 star rating, or when this was given but it needs to be reviewed and pronto. It served a purpose and was convenient to nip in and out of Chester town centre. Would I go back? No. Would I recommend it? No. If I'd paid full price I'd probably be a little more critical.

Stayed: April 2014, travelled as a couple
1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brook Mollington Banastre Hotel & Spa

Address: 1 Parkgate Road, Mollington, Chester CH1 6NN, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range: £58 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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