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“A loosing battle”

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
Reviewed 28 July 2014

The photos do not reflect the hotel. It's worn and tired, dirty cutlery, glasses and carpets, really does not deserve 4star status. Looks good from the outside, has lots of potential, but needs serious investment.

Room Tip: There are no lifts to upper floors
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 177Pauline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,024 - 1,030 of 1,688 reviews

Reviewed 26 July 2014

We booked this hotel as we had to attend a family funeral outside Chester. The arrangements were made in conjunction with our ferry booking from Ireland. After a very early start and a long ferry crossing we were delighted to arrive at this excellently run and equipped hotel. Our room was especially spacious and comfortable with a pleasant outlook over the garden so we were able to relax after our journey. The bar menu was very suitable and we chose from it on our first night. The second night we were tempted by the restaurant and were not at all disappointed! Service was friendly and efficient.
Our compliments to the management - this is a hotel we would willingly return to.

Room Tip: Ask for a quiet room overlooking the garden at the rear
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Stayed: July 2014, travelled with family
1  Thank MourneladyLisburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Ive stayed at the Mollington on several occasions now and with location, cleanliness and especially fitness facility i will gladly stay again.
staff very approachable and helpful, ive read many reviews here and cannot believe some silly comments!
very impressed with gym management plus variety on fitness classes available without doubt an individual reason i will stay again.
chefs also very approachable and willing to help suit ur personal needs. ive stayed in three different rooms here and find them all more than satisfactory.
location perfect on doorstep to chester.

THANKS...
Rob Welsby

Room Tip: room 42 very spacious
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  • Stayed: July 2014, travelled on business
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    • Location
    • Service
Thank Robjunction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Myself and my wife had afternoon tea here on friday 18/07. The restaurant was very clean and presentable, Gluten free food was of a high quality and not lacking Taste.

The staff were impeccable, not been to a hotel in a long time with such good customer service. Have not stayed here - but would highly recommend the restaurant.

Particular thanks goes to Kyle Taylor who looked after us.

Many thanks.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Andrew007007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

BEWARE & BE ADVISED, they don't tell you on checkin they debt ur card with £50 and if u don't use any services it then takes 3-5 workings days to go bk into your bank.
Manager useless no faith in his management skills what so ever!!!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank yunmymummies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Recently stayed as a member of a coach party. The cold starters for dinner were served first leaving the soup to go cool. The main course was also served luke warm and the cold sweets were served first leaving the custard dish to go cold. The curtains hooks in the bedroom needed attention, also part of the tap was missing. There was no hot water at 7 in the morning and no orders for breakfast were taken, just a cooked breakfast placed in front of you whilst eating your cold starter. Overall a pretty poor effort for a 4 * graded hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank b w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

This was given to us as a gift and I am Gluten free so rang ahead and asked could they cater for me and they Said of course. We arrived at 2pm and were sat down and offered tea or coffee. We chose tea of course. I told them I was Gluten free so they brought 2 separate slates out one gluten free and 1 normal. The sandwiches were smoked salmon with cream cheese and egg mayonnaise. Which were fine for me but my husband does not like either so he did struggle. The gluten free cakes were gorgeous and I thoroughly enjoyed them. The cakes my husband had were also lovely. Overall it was a very enjoyable experience. The only thing I would say could be better was to ask what type off sandwiches you would like and the staff need to be more readily available as we wanted more tea which we did get but it was difficult to find a member of staff for a while to ask for this. We had a lovely couple of hours there and it was most pleasant.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Service
Thank 214jam99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brook Mollington Banastre Hotel & Spa

Address: 1 Parkgate Road, Mollington, Chester CH1 6NN, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range: £56 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel And Spa
Brook Mollington Banastre Hotel Mollington
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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