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“Much better second time”

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Brook Mollington Banastre Hotel & Spa
Ranked #2 of 2 Hotels in Mollington
North West England, United Kingdom
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Much better second time”
Reviewed 19 August 2010

This was our second visit to the hotel and it was much more enjoyable than the first. We stayed in a deluxe room which was better than the normal room; mainly bigger rather than better facilities. The bed was comfy although the mattress was a bit thin.

Food at the restaurant was good. The equipment in the gym was working properly this time as was the steam room. Swimming pool was a bit cold but refreshing.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrFr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 4 September 2010
Thank you for your review
I am delighted you enjoyed your stay and look forward to welcoming you back again to Mollington
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (322)
Date | Rating
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  • Any
English first
Sheffield, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2010

Stayed in this Hotel as we was attending a family wedding and the Sister Hotel up the road. Communal areas and some failities staff bar and restaurant was lovely stairs to upper floor family room stunk of stale beer Family room appaplling wardrobe door fell off, chest of 3 drawers only 1 handle on top drawer, leak under toilet with a screwed up towel underneathand flush not working properly. Black spot mould on bathroom ceiling. Bedding didnt fit beds properly and plastic door card was a nightmare. Family of four stayed in the family room but there was only 2 glasses and two bottles of water little things count. This Hotel is not cheap and i have stayed in alot better 4* than this the Hotel inspector would have a Birthday

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bull41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 5 August 2010
Thank you for your review
I am sorry you did not enjoy your room ( I think we have corresponded)
But I am delighted to read you enjoyed the rest of our facilities
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mollington hotels

Derbyshire, UK.
Level 6 Contributor
125 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 23 July 2010

We had a lovely few days at the hotel, staying with two small children. They promised to provide two cots in the room and they were ready for us when we got into the room (its surprising how many hotels can't manage this!) The room had a lovely view and was certainly large enough to easily accommodate two cots.

Breakfast was fine. The cooked breakfast was done via a buffet (not a lot of choice, especially for vegetarians.) One the second day there seemed to be very little choice of fruit (the first day there had been a lot of choice) but no fresh fruit was offered and things like marmite had to be requested. There was also a shortage of high chairs. First day there were two (but certainly more highchairs than young children staying in the hotel.) The second day only had one high chair and a booster seat (which didn't have any straps to secure it to the seat or to fit the child in.)

We had room service one night which was fine.

The swimming pool was lovely. Had well set up with clear and very safe areas for small children.

The staff were brilliant and simply couldn't do enough for you. Very impressive customer care.

Overall, a relaxing weekend for the whole family.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 27 July 2010
Thank you for your review,
I do hope we will have the pleasure of welcoming you and your family back to
Mollington in the future
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2010

We got Married in Malta & after looking at many hotels for our wedding reception we choose The Mollington Banastre as the gardens at the back of the hotel is a lovely setting for photo's even at night with all the lights in the trees. it is also wheel chair friendly, The hotel was very clean & we could not fault the staff my wedding coordinator was Jamie who was so helpful even when i was very stressed he calmed me down with Tea & Cake ;-) The reception food was Excellent which all my family & friends commented on Beef in a Yorkshire puddings yum yum!!!!! & that was just the buffet. The room was great as we wanted the bar to be in the same room as the men in our family tend to hog the bar ;-) which meant everyone stayed in the same room all night. We have just booked for our free stay which is part of the wedding package which i am looking forward to just hope we get the wedding room which was stunning with its fourposter bed. xx

  • Stayed October 2009
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChandlerHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 27 July 2010
Thank you for your review
We look forward to welcoming you back to Mollington
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 July 2010

My partner booked us into this hotel for my birthday. We were quickly checked in by reception and went to our lovely room where chilled champagne was waiting. The bathroom was lovely, with heated towel rails, fluffy white towels etc. The bed was bigger than a king size and had lovely clean sheets! The room was very modern. We then went for a few drinks in the bar area, where people were just chilling out, reading magazines and papers. We then made our way to the spa area for a Elemis back and shoulder massage each which was perfect. We were given lovely white robes, slippers and towels. After our treatments we had a light lunch which was included (we had a panini each). We then went for a sauna and a swim and made our way back to the hotel bar. However we sat outside in the lovely gardens in our dressing gowns and it was nice just to sit and have a drink and be relaxed. Dinner and breakfast the next day was lovely. Breakfast was help yourself full english, fruit, yoghurts, pastries, juices etc. What made the stay was when we checked out the manager gave us some more champagne. A lovely touch! Would definately go back to this hotel, was perfect and just a five minute drive away from Chester.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonaandDeanHudds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 27 July 2010
Thank you for your review
I am so pleased you enjoyed your weekend
and look forward to welcoming you back to Mollington
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
1 review
Reviewed 18 July 2010

My husband had stayed here through work a number of years ago, so we knew it was an ideal location for our family break.
5 minutes into Chester to do the sites and shop, 5minutes to the Zoo, 10minutes to Cheshire Oaks to complete my shopping fix. If the kids weren't tired out by the days activities, the gardens are great for running about and the pool with 3 sections is fab. I even had some peace and quiet while they swam with their Dad and I had a massage in the spa.
The bedroom was fabulous, spacious, comfortable, nicely decorated and overlooking the gardens. Normally we're all in one large room (which we expected), but the kids had their own room off ours (even with their own door into the bathroom!) so we could still watch TV once we'd put them to bed without ditrubing them.
Everyone is really friendly and it's a really family orientated hotel just like a home from home, nothing is too much trouble. The meals we had were all excellent, great choice on the buffet breakfast.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scooby59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChesterManager, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 27 July 2010
Thank you for taking the time to write your review
I am so pleased you enjoyed your stay with us and look forward to welcoming you and the family back to Mollington
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2010

We stayed on the 5th June using a Buyagift voucher that we had received as a Xmas present. When I made the initial call to book the room, I couldn't get the weekend I wanted and was told there were limited rooms for the Buyagift customers and that perhaps booking a week day would be better as Chester is a tourist town and they get busy! I explained that I didn't want a week day and I asked for the first available Saturday which was the 5th June. We stayed in room 6 which was very dated and not overly clean. The whole room was very tired and obviously in desperate need of a make over, infact the whole hotel is quite dated. On a plus point the breakfast was excellent and all of the breakfast staff were very attentive and the room that it is served in was lovely. When we got home I realised I had left our charger for our Blackberry phone in the room and rang the hotel on the Monday morning to see if it could be posted back to me.- I said I would pay for the postage. I spoke to Jo who said she would check with housekeeping and ring me back. I hadn't heard anything two days later and rang back and was told that Jo was off until the next day but they would leave a message for her to ring me back. I am still waiting for that call and have had to go and buy a new charger. I am extremely disappointed that no one had the courtesy to ring me back and tell me either way if it had been found or not. Not the sort of service I expect to receive. Perhaps voucher customers don't get the same service as normal paying customers? Needless to say I wouldn't use this hotel again or recommed it.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChamboYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerChester, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review, 2 July 2010
Thank you for your review , on the positive I am very pleased you enjoyed breakfast and you found the food service staff to be friendly and helpful
In relation to your comments about booking the hotel we have hundreds of Buy a gift customers stay with us on weekends as well as mid week .
I regret to inform you we have not found your charger , I would like to inform you though, that in the housekeepers lost property log there are two entrys one dated the 8th of June and the second dated the 9th of June stating that the team had called you but got no answer .
So I am sorry the wires of communication seemed to have got crossed

Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brook Mollington Banastre Hotel & Spa

Property: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel And Spa
Brook Mollington Banastre Hotel Mollington
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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