We went for a quick(!) lunch. We asked if there was a table for two - and we could see a table with an empty chair and clear. The owners said, off-handedly, "No". We looked anyway, and there was an uncleared table for four, and a cleared one with just one chair. We decided to take the uncleared one. I went back, and said "there is one but it needs clearing." His response? "That'll take 15-20 minutes." We ordered anyway (I am on insulin and needed to eat); after paying - in advance - he said, again in an offhand voice,"You'll have to wait 15-20 minutes, we're busy." I responded, "Surely we can have our drinks a bit sooner than that?" Response,"We only serve in the order people come in."
Despite his coming into the dining area several times, not once did he remove any dirty china or cutlery. When the people next to us left,we cleared our table onto the next one; our table was still dirty though.
Our drinks took about 15 minutes to come - and one was only a glass of orange juice, no preparation. The meal was finally delivered by his wife after 42 minutes - and placed on a still dirty table. We saw that another couple also had to eat off a dirty table - the owner asked them if they wouldn't like to move to a clean one (the only clean one being very cramped), and they said,"No, we want this one."
The meal was very nice, and well-presented; but the attitude of the owner was quite unacceptable. We will not go there again - and we eat out in the Long Stratton area every week, so he has lost a lot of repeat business.
Why the resistance to clearing the tables? It takes no more than 30 seconds to clear and wipe a table, so why not do it? Why not take some dirty crockery back after delivering drinks? And why so offhand and confrontational to his customers?
Quite honestly, this guy does not deserve to stay in business, on this showing. A shame, it could be very nice and congenial, and convenient, since we and many others shop at the Co-op across the car park.
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