We stayed here for a three night long weekend break as it was the central point for meeting friends from the north and south and the B&B offer looked very good value. The hotel offers spa breaks and these were obviously very popular and it was evident there were a lot of "girl" groups booked in. We didn't use any of the facilities so can't comment on them.
Alison on reception was a delight, she remembered my booking and the problem we had in identifying our particular offer which included a complimentary cream tea. Suffice to say the cream tea was provided and it was very good.
The hotel has large grounds and there is building work underway in the spa area but this did not impact on us and there was no noise or disturbance. We had booked standard rooms and these were very comfortable, clean and fitted out with what is now expected in the way of toiletries etc.
We had dinner in the main restaurant for the first two nights, the choice was limited and didn't change other than for the soup of the day and a fish special. It is not a cheap menu and three courses was about £35 a head. The food was good without being exceptional but the service from the waiting staff and the maître de was exemplary. This standard of service was maintained throughout our stay and the breakfast which thankfully was a serve yourself starter but a a la carte main course was excellent. The poached eggs were perfectly cooked and the bacon was as ordered. One small point to highlight the excellent service, one of our party can only eat gluten free bread and was provided with her own toast to order - congratulations to the staff for such service.
The hotel is about 7 miles outside of Chester and reception arranged taxis to take us there and back.
To be honest there's little about the hotel to distinguish it from other 4* hotels, it has the same bland bedroom set up as they all seem to have. And why do hotel rooms have to be so dark? They never seem to have ceiling lighting! BUT what makes the difference here are the staff. This was our first stay in a Macdonalds hotel and they seem to have service nailed. The staff all, including the cleaners, greeted you with a cheery good morning/afternoon. The reception, bar and restaurant staff were polite, cheerful and accommodating. They made the difference between an OK hotel and a very good one.
- Official Description (provided by the hotel):
- Nestling in 27 acres of Cheshire woodland, you wouldn't believe how close Macdonald Craxton Wood Hotel & Spa is to the M53, connecting to the M56 and onto Manchester and the rest of the UK. A beautiful secluded hotel and picture perfect wedding venue combined with outstanding comfort and accessibility. Macdonald Craxton Wood Hotel & Spa blends the best of British tradition with comfort and style to ensure your stay is special. And we're ideally located just a short distance from the attractions of the North West, with the historic city of Chester only ten minutes away. Enjoy cocktails on the terrace before experiencing gourmet dining in the Craxton Wood Grill. Indulge at our Vital Health & Wellbeing Club and Spa - we've just undergone a sensational £1.4million transformation and there's no better place to put your feet up and let our therapists ease away your stresses. ... more less
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- Also Known As:
- Macdonald Craxton Wood Chester
- Hotel Macdonald Craxton Wood
- Macdonald Craxton Wood Hotel & Spa Ledsham, Cheshire, UK