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“Very good cottage”

Review of Courtyard Cottage

Courtyard Cottage is a detached property at Wolfen Mill Country Retreats in Chipping
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Courtyard Cottage is a detached property at Wolfen Mill Country Retreats in Chipping
Pretty cottage at Wolfen Mill Decking and lake at Wolfen Mill overlooking the fells
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Average
2 reviews
Courtyard Cottage is a detached property at Wolfen Mill Country Retreats in Chipping
Pretty cottage at Wolfen Mill
Decking and lake at Wolfen Mill overlooking the fells
Our paved courtyard at Wolfen Mill in Chipping
Courtyard Cottage bedroom with king size bed
Gates lead to the courtyard and gardens.
Relax in the Courtyard at Wolfen Mill and enjoy our extensive gardens
Our beautiful guest lounge at Wolfen Mill leads out to the decking area and lake
Lounge & Dining area in Courtyard Cottage
Spiral Staircase leading up to the beamed bedroom
Small shower room in Courtyard Cottage
Kitchen with dishwasher
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Overview
Cottage -
1 Bedroom, 1 Bathroom, Sleeps 2
Chipping, Lancashire, England

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
dougwa
Grange-over-Sands, United Kingdom
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very good cottage”
Reviewed 16 September 2015 for a stay in July 2015

This is a nice cottage in a nice part of the country. It is ideal for a couple and just big enough. Free parking opposite the cottage and lovely gardens to the rear, which are ideal for dogs. You get an information pack in the cottage which gives you details of local walks and locations to eat, which there are plenty. The only minus is the natural light in the living room, there is none! I would visit this again and I would recommend it.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GillyGill...
Sunderland, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful area, shame about the cottage”
Reviewed 2 October 2014 for a stay in September 2014

We booked for 7 nights mid September to take our small dog for a countryside break. Unfortunately although the property had been described as pet friendly, it was located literally right on a country road so our dog had to be constantly on a lead when taking him for a walk. We found the cottage to be extremely small and not up to the cleanliness standard we would expect - layers of grime and dust above the hob and on top of fridge, food stuck on a dining plate, chewing gum (not ours!) in the living room bin, sticky coffee table and very dusty around furniture.

As the cottage is located in a valley/dip, the living room is very dark and we had to have the lights on during the day, something which neither of us like, especially as the weather was bright and sunny outside. The shower room was also very small; my wife is only of slight build and she could barely get turned around inside the shower. The bedroom was cosy and homely and the bed was comfortable, however I had to shake out the drawer liners before placing my clothes inside to get rid of the dust and hairs.

We decided to cut short our long awaited break and return home on the Thursday rather than the Monday as we did not feel comfortable living in these surroundings.

The local area is really beautiful and there are some lovely walks once you get out of the dip.

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Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Oct 2014
Thank you so much for choosing to stay with us, although we are quite devastated by your posting about your experience at our family run enterprise. If any part of housekeeping is not up to scratch we would expect to learn of this directly from you rather than via a posting on a review site like this. Its not only the polite and proper way to do it but also how can we be expected to help and ensure you have a good holiday after you've left and gone home.
The list of defects you mention can neither be believed by us or checked out fully, this is so out of character to our usual standards and the findings from our own guests surveys, were over 98% of guests reward us with top marks for cleanliness out of a current total of 321 respondents.
Why would anyone not make contact with us regarding such a poor level of cleanliness that you suggest. We invite you, in our pre-arrival letter, quite clearly, to tell us if 'anything' is not to your satisfaction. In the property we have a telephone for you with a 'direct line' to our office and our Mobile phone but we heard nothing. Our guest information folder clear requests that anything you are not happy about is best reported whilst with us rather than afterwards.
Courtyard Cottage is a delightful property with lots if individuality, At one time this was the steam house to power the mill and is set aside next to the courtyard and the gardens. The property description does state 'The landing leads to a small shower room with power shower' This is a standard 700x700 cubicle. Our photographs show the windows in the lounge and the bedroom and light level is not an issue for us in this quaint 350 year old cottage.

We live just next door and our dog lived for 15 years here and was never put on a lead in the vicinity. If your dog is well behaved the issue of traffic (about 10 cars a day) which might pass down this very private country lane should not give concern to any dog owner, indeed the access to our stunning countryside and our own woodlands from the door step is welcomed by all..normally.

We are so pleased though that you enjoyed the area, the Forest of Bowland is simply delightful and well worth exploring. Had you found the courage to speak with us whilst on your break, we could have addressed your problems - even perhaps moved you to another of our collection of individual properties where you might have been more comfortable to continue with your exploration of the Area.
Can I please plead with you though that in future if you have a complaint, allow folks to help put things right - I think that is only fair, don't you?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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