We booked a 4 night break - and must commend the reservation staff for efficiently arranging our flights and rail tickets. We were surprised at having to pay an extra £15 for the return minibus from the airport when the website said it would be a small sum - and the hotel up the road arranges it's own transfers.
Our "upgraded seaview" double room was a big disappointment.There was a lovely seaview across to the islands of Tresco and Bryher but ourtide the window the flat roof was covered in weeds. The room should be described as a large single because it was very small. The very small TV mounted on the wall was at right-angles to the bed and behind the two comfy chairs provided ! (Even Premier Inns don't have such small TVS !!) Our comment to reception about the inability to see the TV resulted in the bed being turned through 90 degrees the next day.
There was also a cleanliness issue - despite the fact we saw a Henry in the corridor, debris on the carpet was never vacuumed up and we had to clean the toilet ourselves. The duvet cover was a complete mess and had obviously never been ironed.
The restaurant is excellent with lovely views across the harbour from every table. The food too was excellent as were the waiting staff. Breakfast food was very good, although the fresh fruit salad was mostly apple with one or two other fruits here and there. But the toast was very good from uncut bread. Again the waiting staff were commendable, although they only removed the menus from tables on 2 of our 4 days (this indicates to the staff which tables have been attended to). We also had a food issue at one of our lunches which was swiftly dealt with, although not in a very generous way. We should admit to having been hotel inspectors for 5 years with one of the prestigious hotel guides and we are therefore aware of what should be good hotel practice when guests have issues especially when the hotel in an expensive top end establishment..
A final word of praise for the staff who were all very friendly and helpful throughout.
- Official Description (provided by the hotel):
- A warm welcome….With Outstanding sea views and the best position on St Mary’s, just yards from the Quay. Tregarthen’s Hotel is the perfect base for a truly unforgettable holiday or short break.• Outstanding views• High quality accommodation• Family rooms• Close to the town and quay• Delicious food served all day• Garden Terrace and Patio• Lounge and Cocktail Bar• Conservatory Lounge• Evening restaurant• Private Dining and Functions• Free Wi-fi for all patronsOverlooking the clear waters of St Mary’s Harbour and enjoying stunning panoramic vistas of the islands of Treso, Bryher, Sampson and St Martins, Tregarthen’s boats the best views of any hotel on St Mary’s. All of our bedrooms are recently refurbished, many of which have breath taking sea views and can accommodate family’s. With St Mary’s Quay on our doorstep, a lounge, restaurant and an elegant garden terrace and patio overlooking the ocean there is no better place to experience the unspoilt beauty of Scilly.Delicious food is served all day. Our restaurant specialises in classic English cuisine with a contemporary twist using fresh local produce wherever possible, the same restaurant in which Her Majesty The Queen and Prince Phillip enjoyed lunch.So if your craving peace, tranquillity and relaxation in an unspoilt paradise – be our guest! Our experienced reception team will be delighted to arrange your stay and journey to the islands. ... more less
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- Also Known As:
- Tregarthens Hotel St Marys
- Tregarthen's Hotel Isles Of Scilly/Hugh Town