We arrived and checked into a 2 bedroom apartment with no issues. Apartment was as expected, clean and tidy, fair size. Later in the evening we discovered that there was no hot water to the apartment. We found a number to contact the owners/ managers only in urgent situations and elected to wait until the morning.
In the morning the male owner/ manager came to our apartment to see if he could fix the problem (as this had happened to the last guests in this room and only required a switch to be flicked). When he discovered that this was not a simple fix he became quite rude to all in the room. He first informed us that "it's not winter weather, you can have cold showers" and we replied that this was not appropriate. He went on to continually tell us that we "booked the cheapest room" as if this did not entitle us to hot water. He told us that this was "not his fault" which we empathised with, however, we were not looking for a reason why it was broken, just for it to be fixed. He then explained that the hotel makes no profit from one night stays as it only covers the cost of cleaning, and he therefore did not want to relocate us. Again, we understood this however it should not be our burden to bear. After an extended discussion in which the manager was rude we told him that we would either like a refund, to be relocated or for the problem to be fixed. The manager pointed us in the direction of the Terms and Conditions, which we had already read, that stated they are not liable for breakdowns (and will not reimburse paying guests in this instance), however the same clause also states that the manager attend to the issues "as promptly as humanly possible." When we raised the issues of getting a tradesman (before rendering the issue unfixable without reimbursement) we were told that we "do not understand" and that tradesmen do not work weekends. As one of our party works for a plumbing company on the Sunshine Coast, that was working that Saturday (and all Saturdays) and other members of the party have family/ parnters in the building industry we know this is simply not true, and did not appreciate his condescending reply.
After this issue we were relocated to the Beach House. Again facilities as expected, clean and tidy, very large size overall, nice outdoor areas.
A few days after departing we were informed that several glasses, a single small plate and a single fruit bowl were missing after our departure. None of the guests in this unit took these items and we were not provided with an inventory nor did we complete a checklist on our arrival, however I can very safely say that none of our party has a penchance for stealing or random assorted items of crockery.
Overall, the dispute with the manager ruined the experience for myself and many of our party. I would not stay here again and would advise family and friends to stay away.
- Official Description (provided by the hotel):
- When you stay at this absolute beachfront resort (no road to cross), you feel like you're miles from anywhere. On your doorstep is 15km of ocean beach, yet you are only a 5 minute drive from all the restaurants and shops of cosmopolitan Noosa.Located only minutes south of Noosa on a beautiful, unspoilt stretch of ocean beach, Castaway Cove offers a unique getaway in luxury 1 to 3 bedroom self-contained Beach Houses, Penthouses and Apartments - most with spas, private bbqs and spectacular ocean views.Enjoy an early morning walk on the beach, have a late breakfast on your private balcony, sip champagne in your spa watching the waves roll in, have a private picnic for two on the secluded beach, enjoy a BBQ on your deck, eat out at one of Noosa's many famous restaurants, arrange to have an in-house massage or just sit and relax in the comfort of your tastefully appointed accommodation.For the more energetic, there are walks (or runs!) Along the beach, a heated pool, full-sized tennis court, or hire a bike and go for a ride on the bike track. There are many golf courses in the immediate area, as well great tourist attractions such as Australia Zoo, Fraser Island, Underwater World or boat trips on the Noosa River and Everglades. All units are fully self-contained, well-appointed and have TV, VCR/DVD/CD players, high speed in-room wireless broadband - most are air conditioned. The friendly managers can help you with all your holiday plans and don't hesitate to ask if you require something special. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Castaway Cove reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.