We visited the place in end of December 2012. Had booked the two bedroom suite for a family of 4 including two kids. The rooms were excellent , very spacious and well maintained and with a nice view with mountains across. Location too is convenient for reaching most tourist attractions. The only significant cause for complaint was the check-in experience. There was a surly Indian guy at the reception with a definite disdain for fellow country men (us!) . We arrived about an hour before official check in time with two very exhausted, sleep deprived and cranky kids, and requested for an early check in. Despite rooms being available, the mentioned gentleman on duty refused outright and asked us to wait. Well, we did wait right in front of the reception for the whole hour, and as soon as the clock struck the appointed time, we asked him if we could have our room. Only at this point did he give us the forms to fill, and other formalities which further held us back for half hour..he should have at least finished this part of check in while we were waiting !! He seemed to be deriving some perverse pleasure in creating extra misery for us!
Am sure they can better the experience for travellers by having a pleasant smiling reassuring presence at the reception !
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