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“Basic and boring”
Review of Ibis Muscat

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Ibis Muscat
Ranked #16 of 56 Hotels in Muscat
Dubai, United Arab Emirates
Level 6 Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Basic and boring”
Reviewed 17 June 2014

This hotel is clean.... not much else rosy to say about it really!
The room and bathroom are small. There are no extras, no comb, shower cap etc. The mini bar was empty. The water was leaking in the bathroom, the drainage was a little blocked.
The hotel is a little bit worn down.
However the price is above average for this hotel. We paid 59 Rials for a single room! Not including breakfast. (Watch out for the taxes because these are added later).

The area is not that interesting for tourists, however there are around 4 hotels next to each other, all of them more or less the same price.
You can walk to Muscat Mega Mall and Lulu's in 10 - 15 minutes, but not during the summer as this would be too hot. The official summer starts from 15th June to 15th September.

There is a Tulip hotel down the road, their rooms are much bigger and the price is the same, - or you would pay 65 Rials including breakfast.

O.T. You can drive to Dubai in 5 hours, the roads are very good. The petrol very cheap, in fact extremely cheap. To Dubai and back cost us 10 Rials in petrol!

Muscat is a lovely city, it is a bit like Greece of Arabia, low raise buildings, calm and friendly people. I can highly recommend the place for holiday.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pix5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Warm greetings from Ibis Muscat, Oman.

Thank you for chosing ibis Muscat as your hotel during your last stay in Muscat and your valuable comment about our property following your last stay with us. It enables us to critically assess our performance and understand the required areas of improvement

Ibis Muscat is a 3-star budget hotel with a 20 square meters room and we provide our guest with standard amenities such as soap and shower gel, complimentary tea/coffee facilities including water, mini fridge, free wifi, in room safe deposit box.
Value for money is one of our commitment and our rates are quite competitives compare to other branded hotels in town.

We are located near the Muscat Grand Mall where you can find everything under one roof and a free shuttle is provided for our guest. We are also about 10 minutes away from the beach and other tourist places.

It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Muscat, Oman, or to any of our properties worldwide.

Sebastien Vincent
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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Barcelona, Spain
Level 6 Contributor
131 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 June 2014

Good for 2-3 nights. The hotel and rooms are clean and the staff is helpful, however the price is not in the range of Ibis in europ. The location might be a bit far from all business and turistic activities.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nabilios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Warm greetings from Ibis Muscat.
We would like to thank you for the time to provide us with some very personal feedback on our hotel through TripAdvisor. It enables us to critically assess our performance and understand the required areas of improvement

Ibis Muscat is located near the Muscat Grand Mall where you can find everything under one roof and a free shuttle is provided for our guest. We are also about 10 minutes away from the beach or other tourist places as well as the main business areas.

It is always a pleasure to have you as our guests and I look forward to welcoming you back.

Sebastien Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2014

I stayed there several times; last time May 2014. it is really a nice hotel, and very close to Muscat Grand Mall - one of the newest malls in Muscat. it has all the needed facilities for anyone who is travelling for business or training up to 7 days. Staff are friendly and professional, free parking, Gym and WIFI.
There is no swimming pool - no one needs it - and rooms are really nice, clean and relatively spacious. Everything you need in a hotel is available.

Room Tip: Rooms facing the back playing ground are better
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FKhodary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Warm greetings from Ibis Muscat.
All the associates from the Ibis Muscat, Oman would like to join me to thank you for your valuable comments
Be assured that your message will be passed on to our team who have contributed to your satisfaction.

We would like to thank you for your nice comment about our hotel, especially the cleanliness of the room and the professionalism of our team.

It is always a pleasure to have you as our guests and I look forward to welcoming you back.
Sebastien Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, Delhi, India
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 May 2014

Looking at the brand name, I chose this hotel for staying for approx 3 weeks during my work trip. However have to check out in the middle due to the poor service. Had to shift my rooms 2 times within first 4 days and finally the third room was ok. However, seeing the service quality, I later decided to move on.

Do check if the room temperature control is working fine. All the 3 rooms in which I had stayed had faulty temperature control and finally they agreed to change the temperature control unit in the last room.

The only plus point here was the breakfast. I liked it. However, they should change the menu as it normally a standard menu throughout the week.

Overall not satisfied.

Room Tip: If you are not from the gulf - please ensure that the room temperature control is working fine. Else...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prateekgupta25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Thank you for chosing ibis Muscat as your hotel during your last stay in Muscat

Based on your comments we have clearly failed to meet your expectations during your stay and we would like to apologize for the inconvenience and lack of service you experienced.

We will perform additional trainings for our entire team and review our procedures to ensure we provide entire satisfaction to our future guest and avoid such disappointing experience.
It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Muscat, Oman, or to any of our properties worldwide.

Sebastien Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 May 2014

Comparing Ibis hotel in Europe this one is much better. Nice personal , room clean, good breakfast and also good self service dinner in the hotel restaurant.
Very near to Grand Mall but still too far for walking.
Generally good hotel with good service

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jure2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Warm greetings from Ibis Muscat.
All the associates from the Ibis Muscat, Oman would like to join me to thank you for your valuable comments
Be assured that your message will be passed on to our team who have contributed to your satisfaction.

It is always a pleasure to have you as our guests and I look forward to welcoming you back.
Sebastien Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 6 Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 8 May 2014

The hotel was generally far better than any Ibis I have stayed at in the UK. Some nice touches - free wifi and breakfast served until 10, with a smaller selection served until midday. Excellent staff, all very helpful and speaking perfect English (unlike some taxi drivers etc)
Only gripe is I was put into a smoking room by default. I am sure they would have changed it but after a long flight once I got in to the room I didn't really fancy going back down to reception so just went to bed. Would stay again.

Stayed May 2014, travelled on business
Helpful?
Thank tmwdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibismuscat, General Manager at Ibis Muscat, responded to this review, 15 July 2014
Dear Valuable Guest,

Warm greetings from Ibis Muscat.
All the associates from the Ibis Muscat, Oman would like to join me to thank you for your valuable comments
Be assured that your message will be passed on to our team who have contributed to your satisfaction.

We would like to thank you for your nice comment about our hotel and especially and the kindness of our team.
Do not hesitate to contact us for your future booking to arrange for you a non smoking room and have a pleasant stay with us.

It is always a pleasure to have you as our guests and I look forward to welcoming you back.
Sebastien Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Muscat

Property: Ibis Muscat
Address: PO Box 1512, PC 130 Al Azaiba Dohat Aladab Road | Al Khuwair, Muscat, Oman
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Muscat
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Muscat 3*
Number of rooms: 171
Official Description (provided by the hotel):
The Ibis Muscat is conveniently located in the Al Khuwair area, off Sultan Qaboos street, close to Ministries and Embassies district and near by the Muscat Graqnd Mall. It offers 171 comfortable rooms with free wireless Internet access, Flat-screen Tv's, Tea & Coffee making facilities, Mini Fridges and Safety Box. The hotel has an all-day dining Restaurant, a Bar with snacks available 24/7, 3 meeting rooms, a free underground car park, a Business Centre and a Fitness Centre. ... more   less 
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Also Known As:
Ibis Muscat Hotel Muscat Governorate

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