Our experience at Lanavila was mixed, so I averaged it at a 4. The rooms and common areas are very nicely decorated, beautiful and homey (I rate them a five); the breakfast was good. They need to improve their booking and confirmation "system" however (rated a 2). For us, in spite of a confirmation email, the manager made some errors when booking our room so it wasn't ready for us when we arrived tired, later in the day with my elder father and four year old child. And, we didn't get a room with two beds like we requested. They had to bring in a bed for the floor to accomodate us. The housekeeping staff were frustrated, tired and seemingly angry about the problem and it made us all feel very uncomfortable and unwelcomed when we arrived. Mic and Laura, the folks who I had repeated contact with prior to our arrival, were not there to represent. Of course, because of the mix up, the final bill we had to pay was double what was quoted to me (and I had documentation on the price), so there were some additional uncomfortable moments regarding the booking mistake. We had the choice to return to Lanavilla at the end of our trip and we chose not to because of the poor communication among the staff. I like to imagine that if Mic and Laura been on the premises these mistakes would have been corrected quickly and with a smile. But they weren't. I'm glad others' stay at Lanavilla was seemless. Ours was not.
The location is a bit out of the way. Plan to have a car or hire Muhammed the driver - who was awesome! He seemed to understand we would be four people, I don't understand why the housekeeping staff didn't know that. Muhammed is not an employee of Lanavilla and he is located nearby and has a good relationship with Lanavilla. We would definitely recommend him, he took us all around, was very patient with our varied family needs and on target with our interests.
- Official Description (provided by the hotel):
- Our popular Guesthouse B&B is located in Muscat, Oman on a quiet in front of the beach. We offer free wireless LAN, rooftop seaview terrace, clean and modern rooms with bathroom attached, free parking, tours arrangement, airport transfer, insider tips about Oman ... more less
- Also Known As:
- Lanavilla Hotel Muscat