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“Management need to sort out bad service which spoils this hotel”
3 of 5 bubbles Review of The Platinum

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The Platinum
Ranked #28 of 50 Hotels in Muscat
Pretoria, South Africa
Level Contributor
163 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“Management need to sort out bad service which spoils this hotel”
Reviewed 19 November 2010

We stayed here for 3 nights - 2 double rooms on 6th floor. Relatively easy to find, there are dedicated parking spaces outside the hotel entrance but the surrounding area is not very salubrious. The rooms are fine and everything worked - this is a brand new hotel. The video on demand service is great and the flatscreen TVs offer lots of channels. Wifi worked well. The small rooftop pool is lovely with loungers, tables and chairs and a large Jacuzzi. They provide pool towels and robes on request - we did not try out the steam room etc but lots of French travellers were doing so. Unfortunately we tried to order lunch in the rooftop restaurant which took 50 minutes for 4 juices and more than an hour for 4 snack lunches! Only half the menu was available and no explanation was given as to why. Staff were untrained and kept leaving the restaurant so we could not complain to them - we were the only customers at the time. The Cafe on the ground floor was used for breakfast. Too small for a hotel this size. They ran out of tables, crockery, cutlery, glasses, not to mention food. The Restaurant Manager spent most of his time inside the kitchen trying to avoid complaints. For 3 days we resorted to clearing tables and hunting through cupboards to find plates and cutlery ourselves. The hot food cook did not understand "fried eggs" and only produced omelettes. The checkout process was lengthy as it took 3 people to perform this service; 1 to take the roomcards, 1 to print the bill and a 3rd to operate the card swipe. This could be a great hotel and I would consider staying there again, so long as I did not try to eat there. Do they do bed only??!!

Stayed November 2010, travelled with family
Helpful?
Thank annakatrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
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Additional Information about The Platinum

Property: The Platinum
Address: Opposite Court, Next to Oman Oil Petrol Pump Al Khuwair | PO Box 3735, Muscat 112, Oman
Region: Oman > Muscat Governorate > Muscat
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 50 Hotels in Muscat
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Platinum 4*
Number of rooms: 85
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