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“The Wifi Isn't Reliable”
Review of Hotel Muscat

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Hotel Muscat
Ranked #54 of 62 Hotels in Muscat
Reviewed 1 September 2012

Until this hotel fixes the issues with their internet connection then there is no point staying here if you have any business to attend to. Had to use my mobile phones 3G connection to get internet the majority of the time costing me a fortune in roaming charges. Initially i had a room on the 4th floor which would never pick up the wifi signal. They then moved me to the 3rd floor where the wifi connection would occasionally work (slow if it did). My mobile would never connect to the wifi therefore i could not message home for free with iMessage or WhatsApp. This added a considerable cost to my stay with each text message costing me 40 pence when it should have been free if their damn internet worked.

The curtains in my room left an 8 inch gap in the middle meaning my room was too bright once the sun came up in the morning. There was no towel in my initial room. TV channels are limited with around half not working. Breakfast was average. No hair dryer in the room. Strange smell in my second room.

The beds were very comfortable however. Wouldn't stay here again unless they got a new wifi system.

  • Stayed: September 2012, travelled on business
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2  Thank djorkaeff1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 35 of 51 reviews

Reviewed 26 August 2012

I was quite worried after reading all the reviews but I have stayed in this hotel for nearly 3 weeks. Rooms are spacious and clean. Yes in the bathroom some of the fittings could be improved like shower curtain but those are minor. I had a very pleasant stay. Breakfast spread is quite good even for vegetarians. They have a gym and swimming pool. More than all of this the location is excellent. It is nearby so many restuarants and shopping centers, all just walking distance. When you get your room you first need to check if the Wi-Fi internet works as the signal strength is not so good in all the rooms.

A quite decent hotel and wouldnt mind staying there again.

Room Tip: Ensure you check the Wi-Fi internet signal before accepting the room. They will change the room for...
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  • Stayed: August 2012, travelled on business
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2  Thank harishbala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

This hotel was booked by my office for a business trip. When I saw the hotel review I was bit worried with the hotel review in tripadvisor, but after reaching there I was presently surprised. This hotel is not by the Rotana group of middle-east. It’s a different one.
The hotel is a definitely a decent one. I am not sure of whether its value for money or not cause I was not aware of the rents in the hotels around. But definitely this is a decent one and a good option not far off from the airport. The hotel is equipped with health club, restaurants, swimming pool, couple of banquet halls, wifi connections. But they don’t have any bar or club attached with the hotel. There are a few hotels around where one have to walk down for a glass of drinks.
The rooms are upto the standard, equipped with all the amenities expected. The breakfast served is also good with moderate options. I ordered dinner for one night and the preparation was delicious. But for the dinner I need to make the staff awake to prepare the food at just 11PM. The ambience of the restaurant at ground floor was good, but not much of visitors made the staffs to switch of the lights and go for a sleep!!! There are few food options available at a walk able distance from the hotel. So stay is not much challenging.
Only drawback, the lift was full of smell of chlorine because of the swimming pool in the basement.

  • Stayed: July 2012, travelled on business
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Thank tmsrc_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

The room was not prepared nor cleaned ptoperly and very hot, had insects.. when we complained we had the unprofessional management who has no respect to customers satisfaction, the staff has no experience in hospitality, room service staff doesn't understand English and they are smelly !!! was very frustrating as a Rotana hotel !! although they had good finishing and decoration, nice reception staff but it has nothing to be compared with other Rotana hotels in the ME !!! No Way!!
the hotel need improvement and a professional management team, a higher standard of hospitality and cleaning of the rooms, pool, restaurant, more important is they should care about customer satisfaction more than just charging the extra money as customers are always right..

  • Stayed: November 2011, travelled with friends
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1  Thank Helena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2011

The room was tidy enough. Price was not unreasonable compared to other Muscat hotels at the time. Only real complaints are that the room smelt quite smoky when we arrived, and the WiFi was not working properly. The hotel & room were both in good condition. One of the bedside lamps was wired into the power socket with 2 bare wires, no plug.
The staff were fine.

Room Tip: Ask for a non-smoking room. Not sure if they actually have any though!
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  • Stayed: November 2011, travelled as a couple
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Thank MikeZandvliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2011

It is business hotel with all the latest amenities. The positives this hotel has are
(+) depending on the room, you get a stunning view of the vista. (The higher you go in terms of floors choice, the better the view from the room)
(+)a mini chiller to keep your drinks (cola + water) cold.
(+) ironing board to iron your own clothes
(+) comfortable living arrangements, which include bed, writing table and shelves and a safe to store your valuables.
(+) Daily house cleaning that provides clean bed sheets and towels
(+) a flat panel TV with USB playback for pictures & music
(+) lot of restaurants in the vicinity including Subway, Mc Donald’s & KFC.
(+) very good fitness center with brand new equipments & a trainer to help you with your training needs

What it lacks is
(-) Wi-fi connectivity: If the number of guests increases in the hotel, then you will face connectivity issues. Otherwise if the connection is good, then the broadband speed is very nice. So if you are planning to work from the hotel, check the wifi connectivity before you choose your room.
(-) TV Channels: There are very limited options for viewing on the TV. Apart from 2 news channel, 1 Hindi channel (Zee Arabia) and 4 English channels, rest is Arabic. So if you are looking for the Indian Hindi package of Star or Zee channels, you will be very disappointed.
(-) Room service is below par. In the initial few days of my stay, I decided to try the room service for my lunch and dinner and the quality of the food is very substandard compared to the rating this hotel claims it to be.
(-)Complimentary Breakfast: Breakfast is, more often than not, the same everyday and is served cold. They do not have much of a choice in terms of the spread, and the options available only cater to the Non Indian Taste Buds. So if you are looking for a vegetarian spread, you are at a loss of options.
(-)Laundry is expensive in the hotel, but there are a couple of Laundry stores in the vicinity
(-) travel is an issue here, since the Cabs do not run on meters. So please negotiate with the driver regarding the rates before you take the Cab.

So choose this place only if you are looking at a place to crash and nothing else.

Room Tip: Higher Floors have a better view of the vista. North Side rooms face the sea while the South Side f...
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  • Stayed: November 2011, travelled on business
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1  Thank Projit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2011

The staff was horrible. they didn't know how to run a hotel. receptionist was rude. BE CAREFUL OF HIDDEN FEES. We booked through a website that included taxes and fees and them when we got there, they charged us extra and we couldn't get out of it. so make sure before you stay how much they will charge. The pool lights were not working... all dark. Had t ask a few times for amenities like towels. rooms were ok but service ruined the stay!!!

  • Stayed: April 2011, travelled with family
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2  Thank mevla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Muscat

Address: Al-Khuwair beside Zawawi Mosque, Muscat 113, Oman (Formerly Rotana Hotel Muscat)
Region: Oman > Muscat Governorate > Muscat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #54 of 62 Hotels in Muscat
Price Range: £118 - £171 (Based on Average Rates for a Standard Room)
Number of rooms: 12

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