We were booked at this hotel for our stay in Muscat through our tour company (Golden Tours, which I do not recommend). I found it hard to believe the negative reviews on TripAdvisor, but I can now say that most of the complaints are probably true.
The room was just okay in terms of furniture, although it was quite clean, the general feel was old and a bit dingy.
As other travelers have reported, our hot water was cut off after our first night's stay and repeated calls to the front desk, transfers to housekeeping, visits to the front desk and promises that the problem would be fixed yielded 0 results.
Staff seemed to have good intentions, but were ineffectual and had very little training in tourism services.
Breakfast is ok, but stick to Arabic options. Try the Foodlands restaurant a few blocks down for great Indian food.
We would love to return to Oman, but we will choose a different hotel in Muscat.
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