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“Service is fantastic!”

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Crowne Plaza Muscat
Ranked #7 of 61 Hotels in Muscat
Certificate of Excellence
Reviewed 12 March 2014

This is hotel is a fairly easy 25minute taxi drive from the airport. On arrival, I got a feeling of "Benidorm" (which UK readers may appreciate). The lobby was functional, but not particularly spacious/impressive, with nowhere I could easily and quietly have a business meeting; the white board with a hand-written list of things to do while in Muscat made me think I'd made a big mistake in choosing this as a business hotel.
I should however know better than to judge on first impressions. The service here is impeccable - easily surpassing any five star competitors. I only spent two nights, and was allocated a lovely room: big, with a bath and shower, however I had a dreadful nights sleep - the room was on the second floor with a sea view and balconey, unfortunately was right over the very busy restaurant terrace. I spoke to the management, who moved mountains to arrange an equivalent room, and my second night was heavenly (other than the 3am alarm call for my onward flight!).
The breakfast here is great, and you can have pork bacon and sausages - which I haven't seen available in other Gulf hotels.
I loved the complimentary "This Works" Sleep Kit left on my pillow (essential oil and pillow spray), and the "Taste of Muscat" chocolate dates left in my room.
Following this experience, and the following Crowne Plaza experience in Bahrain, I may now be converted from a loyal Marriott customer to IHG!
The location suited me for work, and is very accessible to and from the airport. The only thing I would say is that this is not a strictly business hotel (although wifi is complimentary for Priority Club members), with lots of families and children. I would have loved to have had a day off and enjoyed the private beach and the free shuttle bus to the souk.... maybe next time?

Room Tip: If opting for a balconey room, ask for one with a higher number - I moved from 210 to 246, as it was...
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  • Stayed: February 2014, travelled on business
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1  Thank WoodTiger77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 13 March 2014

Many thanks for choosing Crowne Plaza Muscat and we appreciate you taking the time to post such a thorough and complimentary review on Trip advisor about your recent stay and experience with us. I am elated to read that our “service was impeccable and easily surpassing any 5 star competition”. I am very pleased you had a good stay and experiences coupled with good location, food and complimentary sleep kit. We are happy that your experience swayed you to choose us in the future and we certainly look forward to welcoming you back to Muscat and Crowne Plaza.

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844 - 850 of 1,636 reviews

Reviewed 9 March 2014

Really really cannot fault the hotel, staff or facilities. Had 2 very good nights and its the second time I have stayed here. Really recommend the seafood buffet and also the breakfast is a brilliant standard. Its not the most up to date hotel in terms of decor, but i find it totally charming.

  • Stayed: March 2014, travelled with family
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Thank seasonedtraveller98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 10 March 2014

Thank you for choosing to stay with us once again during your recent visit to Muscat, and for taking the time to post a review. I am pleased to read your kind comment about the standard of our seafood barbeque night buffet and breakfast offerings. I am pleased that you will choose to stay with us again and we look forward to your continued patronage.

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Reviewed 9 March 2014

We are still not sure when this hotel was first opened but its in a prime location and most recent renovations were done in 2010. Our only criticism would be that the pool and beach furniture be updated as no one really likes a white plasitc sunbed. But apart from that - the hotel was perfect! Breakfast was BRILLIANT as the choice was great - the staff are extrememly friendly and helpful and the rooms were spotless. And it is the small things that make a difference and this hotel makes a point of this and its well appreciated.

Room Tip: Definately choose a sea view room on a higher level.
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  • Stayed: March 2014, travelled as a couple
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Thank Madcatuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 10 March 2014

It was a pleasure having stay with us at Crowne Plaza Muscat and many thanks for taking the time to write a review on your recent stay. I am delighted that you got to try and enjoyed our wonderful breakfast and found the staff to be “extremely” friendly and helpful. We thank you for the appreciation of the “small things that makes a difference” and we hope to welcome you back in the near future.

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Reviewed 8 March 2014

I really loved this hotel, location is quite far from the city centre but you have everything in the hotel and really after a working day you dont need to go out , the room was really big and very clean and the staff are really friendly and helpful

  • Stayed: January 2014, travelled on business
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Thank Atef220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 9 March 2014

It was a pleasure having you and many thanks for taking the time to right such positive review. We are happy to read that you enjoyed your stay and we certainly look forward to welcoming you back in the near future.

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Reviewed 8 March 2014

Overall a very good hotel, albeit a little dated. Staff friendly and very helpful. We opted for the executive lounge deal with a refurbished room and balcony. Room was right on the end i.e. a corner room which affords lots of light from two sides, and a great view. The only downside was that it did not have a bath, and bathroom is very small. We originally were given a temporary room on the other side, until ours was ready, and it was very small indeed. The executive lounge food was excellent. Breakfast is sold as 'Continental' but in fact included hot items and more than adequate. Make your own sandwiches at lunchtime, then afternoon tea at 1500, and snack buffet and drinks between 1800-2000. All really well done and service very good.

Room Tip: Corner of refurbished section with balcony is best.
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  • Stayed: March 2014, travelled as a couple
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Thank valDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 9 March 2014

It was a pleasure having you and thank you for taking the time to post a review about stay and experience. I am very pleased to read that you found the staff to be friendly and helpful and enjoyed our many food and beverage offerings. We at Crowne Plaza Muscat work continuously hard to provide our guest with excellent food and great service and we are very happy that you go to experience that. We look forward to welcoming you back in the future.

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Reviewed 5 March 2014

We had just a few days in Oman and were very impressed with our stay at the Crown Plaza, Muscat. The location is fantastic!!! Spring for the the ocean view side with a balcony - definately worth the upgrade! The hotel sits on a cliff over looking the beach for miles. The rooms were bright, well deocrated and spacious. The grounds are well manicured and the pools well maintained. Plenty of chairs to lounge and enjoy the view. Stairs give access to the hotel's private beach that changes character with the tide. The Indian resturaunt is a must. The food was fantastic, timely and always great customer service. The morning buffet was the best I've had since.....I think it was the best we've had. If you are going to Oman, it is definately worth staying at the Crowne Plaza.

Room Tip: Upgrade to ocean view with the balcony. Go between November and March so you can enjoy the weather...
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  • Stayed: February 2014, travelled with family
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Thank JubailKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 9 March 2014

We appreciate you taking the time to write a review about your recent stay with us. I am very pleased that you had a “fantastic stay” coupled with great location; good food and customer service. We do boast an amazing view and are happy that you got to experience and enjoyed it. Thank you for recommending Crowne Plaza Muscat and we certainly look forward to welcoming you back In the future.

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Reviewed 4 March 2014

The hotel looks a little bit 80s, but the room on level 6 near the Club Lounge was very nice. Other hotel facilities were definitely fit for purpose and we had a very enjoyable time. The location of the hotel is fabulous because of the unique combination of beach access and coast views.

Room Tip: Club Rooms on a high level overlooking the coast are very nice, but there are other rooms on the sam...
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  • Stayed: February 2014, travelled as a couple
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Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this reviewResponded 5 March 2014

Many thanks for taking the time to post a review on Trip advisor. It is very pleasing to read that you had a good stay with us and I am very delighted that you enjoyed our location which is indeed very unique. It was a pleasure having you and we look forward to welcoming you back to Crowne Plaza Muscat in the future.

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Additional Information about Crowne Plaza Muscat

Address: Qurum Heights | Po. Box 1455, Muscat 112, Oman
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Muscat
#5 Romantic Hotel in Muscat
#5 Spa Hotel in Muscat
#5 Business Hotel in Muscat
#5 Family Hotel in Muscat
#7 Luxury Hotel in Muscat
Price Range: £162 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Official Description (provided by the hotel):
Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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