I found the service of this hotel far below expectations, especially when taking into consideration its price level.
There are a few positives, which I am happy to point out as well:
- design is nice and thy makes the fest impression positive. The main restaurant is also having a nice ambiance.
- room size
- amenities provided
Unfortunately, the negatives far outweigh the positives:
- on too many occasions the staff was just plain rude; or at the least I can say very impolite. Some examples: I walked into the restaurant twice. They asked a question about my room and when I answered I got ignored. No mentioning of "welcome" or anything close to that- no the staff just walks away and you will have to guess that you are supposed to follow them to the table. The hostess was too lazy to lift up her feet and just slides her feet over the floor.
- no wifi in restaurant and when my friend came to see me for a chat in the lobby he had to pay OMR 5 for logging in. Seems Chedi has not yet reached 2014 and maybe still lives in 90's.
- many times when I saw a staff walking around I was the one to initiate to do a greeting, but many times I did not even get a reply!
- room cleaning was of bad quality and I found several dirty items from previous guests..one of them too dirty to mention
- the reception and concierge are clueless to what activities one can do in Oman. They did not come much further then "check the souq". There was clearly no interest from their side to provide a great stay. Every question I asked they made me feel as if I am bothering them.
The food is very average and considering the atrocious prices they charges it becomes very unreasonable to dine there. I would be happy to pay for great food, but they charge near Michelin prices for brasserie food.
I must unfortunately say that the Millenium in Muscat provided much better service for 30% of the price.
- Official Description (provided by the hotel):
- Occupying a prime beachfront location, this exclusive 21-acre 5 star beach resort is located 20 minutes north of old Muscat, the capital of The Sultanate of Oman, at Al Ghubra. The Chedi Muscat is ideally located for business and leisure travelers alike as the main tourist attractions, the financial centre and Muscat International Airport are only a 15 minutes drive away. The Chedi Muscat, a member of “The Leading Hotels of The World” and Oman’s first contemporary hotel, opened its doors in 2003. The resort offers understated elegance and a perfect mix of Omani architecture and a profound Asian Zen-style. The minimalist lines of the low-rise buildings are accentuated by gardens of symmetrical simplicity, with lines of manicured hedges and ordered pools of water, creating an implacable Zen calm. All 158 rooms have breathtaking views across the gardens and ponds, mountains and the Gulf of Oman. As well as a 370m private beach, The Chedi Muscat offers guests a choice of three pools: the adults-only infinity Chedi Pool, surrounded by cabanas and with a superb seafront location and the recently opened 103-metre outdoor pool The Long Pool, and the family friendly Serai Pool, with its black mosaics and elegant canopy plus 2 flood lit tennis courts. ... more less
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- Also Known As:
- The Chedi Muscat Hotel Muscat Governorate
- The Chedi Hotel Muscat
- Chedi Oman
- Chedi Hotel Oman
- Chedi Hotel Muscat
- Chedi Muscat Oman