I stayed in this hotel for a few nights in March- vacation was more sightseeing Muscat and the culture, not a beach trip.
beautiful hotel and architecture
room was large and luxurious
service was ridiculously slow - my dad had shirts and pants dry cleaned and pressed, they were never returned when they said they would be and we had to call multiple times in order to get them to bring them back. we asked concierge to make dinner reservations, they never followed through. we needed a package shipped through DHL, they sent it to the wrong address. little things add up, in my opinion, when you are paying five star prices and don't get five star service.
food was only mediocre, for the price i was paying i expected much higher quality meals, especially from the italian restaurant, Tuscany.
We had a bad experience with Mark tours, whom the hotel arranged to get us a car/driver through. The driver discriminated against us, blatantly, and I was very offended.
Although naturally beautiful, each was dirty: cigarette butts and trash everywhere. No chairs on the beach either.
Overall, this hotel has five star prices but the quality and service just does not match up. If you are vacationing to the middle east, I would suggest sticking to Dubai. If you are going to Muscat, definitely try a different hotel, unless you can get a really good deal on a room here it is definitely not worth the high price!
- Official Description (provided by the hotel):
- Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hyatt Muscat Hotel Muscat
- Muscat Grand Hyatt
- Hyatt Muscat
- Muscat Hyatt