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“Great View”
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
Ranked #11 of 56 Hotels in Muscat
Certificate of Excellence
Jeddah, Saudi Arabia
Level 5 Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great View”
Reviewed 1 April 2014

Great hotel, with a lot to offer. Club room with lounge access is great, service was outstanding. My stay was extremely pleasant and I look forward to the next time. Breakfast was great and the Nespresso machine in the room is a nice touch.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Jeddahduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 3 April 2014
Dear Jeddahduc, thank you for your valued feedback. We highly appreciate the time you've taken to share your experience with us.

Its fantastic to hear that you enjoyed your stay and thought the Nespresso machine was an added advantage. Club rooms offer a variety of services such as complimentary wifi and Club Lounge access.

Thank you very much and we hope to welcome you back again in the near future.
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1,416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
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Busselton WA
Level 6 Contributor
197 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 30 March 2014

It is a visual overload, ostentatious, perhaps OTT, but stunning, beautiful and opulant. Marble, stained glass, with a mix of bedouin, art deco..etc etc. 5 night stay over New Year here was a delight. Large classy Club room, with everything. Nothing to fault, other than it was not cheap, Meals here were superb, but, at a healthy price tag. We availed of the Club each night, negating the need for big evening meals. It makes a Club Room well worth the extra $$. Good variety of food, at Hyatt quality.The staff here were outstanding, and we were sad to leave. Thanks Iza, Khalid, Hussam and Saneer...enjoyed the how to do my Maseer lesson! Beach side location, good path walks and a nice shopping/eating complex within walking distance nearby. Logistically, seemed fine to us , but as there are only taxis for main Public Transport, this was not an issue. If not staying here, at least have a drink/snack in the main conservatory....and yes...the statue does move. And, yes...we would be back at the Hyatt in a heartbeat.

Room Tip: Is there a bad room at the Hyatt??? Club Room prices up comparably well.
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 3 April 2014
Dear Gary D, thank you for your detailed and delightful review. It's been rather exciting to read about your recent experience at Grand Hyatt Muscat.

We loved browsing through some of the photos that you've posted as well. We will ensure we relay the positive feedback about our associates in our Grand Club lounge.

Gary once again, thank you for you valued feedback and we hope to welcome you back to Grand Hyatt Muscat in the near future.

Regards,
Nicole
Marketing Communications Manager
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Spokane, Washington
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 March 2014 via mobile

I'm probably being a little generous at 3 stars. Nothing bad happened but nothing good happened either so at these prices, I'm thinking there are likely better options.

The style is lovely and the lobby in particular is impressive, but everything is showing wear in the restaurants, lounges and guest rooms. We're ok with a little "old world charm" but it's gone beyond with things like moldy grout and worn carpet and furnishings.

The staff was indifferent at best. They actually seemed evasive - like they were trying to avoid being approached - and then often seemed annoyed in kind of a "heavy sigh" kind of way when you ask them something. We are in three of the food outlets and it was ok but nothing special and expensive even for good hotels ($90US for breakfast for 2).

Overall, I think the best way to describe this hotel is "full of itself". This hotel's facilities and staff just don't live up to their prices and arrogance.

Stayed March 2014, travelled as a couple
Helpful?
Thank sks519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 30 March 2014
Dear sks519, thank you for taking the time to leave us a review on trip advisor.

We would like to apologise for not being able to leave a good impression during your recent stay with us. We strive to provide authentic hospitality and when that is not achieved, we know that there is still much room for improvement. We would also like to thank you for pointing that out. We will certainly look into this to ensure our associates are receiving enough training to delightfully serve our guests with a smile.

As for prices of our restaurants, you would find similar rates in other 5 star hotels within the city. We hope that the next time you visit Muscat you are able to stay with us again and we hope to provide you with a memorable experience.

Regards,
Nicole Bassit
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
99 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 22 March 2014

I stayed there 3 nights for business and I really enjoyed my stay : I had a club room with access to the lounge . Room was big and bathroom was perfect. Fresh fruit and Nespresso machine in the room too.
Buffet breakfast is great , swimming pool is large, staff is very efficient and extremely nice.
Extremely pleasant to go to the lounge in the end of the day to enjoy a drink and snacks ( well much better than just snacks by the way..)

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Service
Helpful?
2 Thank Londra_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 30 March 2014
Dear Londra_11, thank you for your pleasant and kind feedback.

Staying on the Club floor has great benefits such as complimentary wifi and access to our Grand Club lounge. We're delighted to hear you enjoyed these services as well as our pool and associates.

Many thanks once again and we hope to welcome you back soon.

Regards,
Nicole Bassit
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2014

Once again, I was back at this hotel last summer for my wedding anniversary for two night, stayed at the #604, The room once again in great condition, room service was top-noch, Hotel staff every friendly, food was amazing. This is my second review of this hotel and I will say it once again, this is the best 5* hotel in Muscat, weather its for lesuire or business.

I have booked a one night stay again for next week, just for a get-away and I have all the faith that the hotel won't let me down.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank RawahiH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 30 March 2014
Dear Rawahi H, thank you very much for your valued feedback.

As a loyal guest to the hotel, we take pride in serving you again and again. Thank you for choosing us on numerous occasions, on both business and leisure. We are delighted to to know that we are your hotel of choice.

Many thanks once again for sharing your experience with us. We look forward to welcoming you again.

Regards,
Nicole Bassit
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2014

I have been to this hotel twice. I would say it is a luxurious type of hotel with very decent staff.
Having a wonderful coastal view.
Hotel outlets quite over priced but definitely will return again and again.

Room Tip: Corner rooms
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 30 March 2014
Dear Mohammed A, thank you for your valued feedback.

Reading about your recent stay and how much you enjoyed the hotel is very rewarding. We continue to strive in providing authentic hospitality and make sure that we only deliver the best.

We're happy to also learn that you will continue to return to Grand Hyatt Muscat and so we look forward to welcoming you again.

Regards,
Nicole Bassit
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 March 2014

We stayed here for 5 nights and had a fantastic time. We had booked a triple room and they gave us a twin with put you up bed. When we complained it was sorted immediately and got 3 proper beds. We had upgraded to the executive floor and our breakfast and evening drinks were included in the price. This was well worth it as food outside the hotel is expensive. The decor and ambiance of the hotel was spectaculor and we throughly enjoyed our stay. The staff were attentive and helpful. The pool lovely and it was great to have the beach access. Lovely long walks along the beach at sunset!

Room Tip: High floor and sea facing!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cathx74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, 2 March 2014
Dear cathx74, thank you for your great feedback and for giving us full ratings in all 6 categories. We are happy to hear that you enjoyed your stay and that there were no setbacks from our end.

Thank you for your review once again and we hope to welcome you back to Grand Hyatt Muscat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Muscat

Property: Grand Hyatt Muscat
Address: Shatti Al Qurum | Diplomatic District, Muscat 113, Oman
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Muscat
#5 On the Beach Hotel in Muscat
#7 Romantic Hotel in Muscat
#11 Luxury Hotel in Muscat
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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