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“Overpriced & Underwhelming”
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
Ranked #12 of 62 Hotels in Muscat
Certificate of Excellence
Reviewed 18 June 2014

A friend of ours was in the area, staying at the Hyatt and so, we went to visit them at the poolside. The cost of this 10 OMR (£15.30) per adult and over 12's and 5 OMR (£7.65) per child.

The main pool, when we arrived was unclean, various insects, detritus and a somewhat milky film on the water. In fairness, this was later taken care of buy a studious young man armed only with a green scouring pad. He at least was very cheerful, more then what can be said for the overly imperious management.

We opted for something to eat. We ordered two "gourmet" burgers (one with gruyere, one with cheddar) which were both unseasoned and, despite requesting them to be cooked as medium, they were decidedly overcooked. To the point, that one of our party, with a voracious & non-discerning appetite, declined to finish it. Furthermore, the texture of the burger did not lend the impression it was "gourmet" ground beef, more reconstituted and reformed grey meat. One of our other friends opted for the Wagyu Beef. It looked remarkably identical to the other sad little burger, same texture and lack of seasoning. All three, garnished with a quarter piece of lettuce leaf and a rather woeful thin slice of tomato on a un buttered over-toasted bun, they all seemed a little ....lacklustre. We also ordered a club sandwich. "Alright" was the verdict with a shrug of the shoulders.

Each meal cost between 8-9 OMR. (£12.25-£13.78), I expect more for this exorbitant price. Also I was completely bemused at the fact that almost everything cost the same. I've never been somewhere where a bagel with smoked salmon & cream cheese costs the same as say Wagyu beef!

I appreciate this review sounds churlish, and it's perhaps worth pointing out that we have stayed on numerous occasions (out of necessity) and visited for the day and each time we left with the same impression. She's trading on looks that she lost a long time ago ( look closely and you'll see the cracks) and unfortunately she doesn't have the personality to compensate.

Of course, this is just my opinion and I hope, should you decide to stay at the GH and fill their coffers with your hard earned cash, that you are met with hospitality and warmth but I highly doubt it. Overpriced and underwhelming. We will not be back.

  • Stayed: June 2014, travelled with friends
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2  Thank Lady G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 19 June 2014

Dear MuscatResident, thank you for your valued feedback.

Firstly, we would like to apologise for any inconvenience during your stay. We have taken all the points mentioned very seriously and have reported them to the concerned departments. Please note that hygiene is of utmost importance to us.

As for prices, we are 5-star hotel and are competitively priced when compared to other 5-star hotels in the city, whether it was food and beverage or rooms.

Appreciate your feedback and hope to welcome you back again.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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884 - 890 of 1,579 reviews

Reviewed 17 June 2014

Incredible service from the bell boy to management. Fabulous pool, the Indonesian poolside restaurant is really good and reasonably priced and the pool attendants are so helpful and attentive. My suite was of a very high standard and the club lounge was a great added bonus, serving early breakfast etc. An excellent hotel run extremely well.

  • Stayed: June 2014, travelled solo
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Thank guildfordmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 19 June 2014

Dear guildfordmum, many thanks for your valued and delightful feedback. We take pride in providing authentic hospitality and hope that when you return you will experience this again and again.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Superficially the hotel is lovely. The room was spacious, lovely view right on the beach, polite staff. When you get down to the details that is what leads me to give the rating of 3 stars. Note that there does not seem to be a huge selection of hotels in Muscat so there is absolutely nothing wrong with the hotel if this location is ideal for you. With the rooms there are 2 extra plugs by the desk and nothing else...so if you'd like to plug something in next to the bed side table you either have to unplug half of the lights or not plug it in. The staff is helpful, but slow - I had a letter to mail and it was a big process, no one seemed to know what to do, but they were extremely polite and gracious so that was appreciated. Food is expensive and mediocre through the pool bar and room service - nothing horrible and nothing great. Pool towels are shabby, could use some new ones - as well as cushions on pool chairs. Internet makes you sign in after you are idle for maybe 10 mins, so it's just quite annoying while on your phone to keep signing in again and again. I agree with the other reviewers that this hotel just needs a bit of a revamp into 2014 and could easily shine once again.

Room Tip: Further away from the lobby brings you closer to the view of the beach.
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  • Stayed: June 2014, travelled solo
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2  Thank merestarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 19 June 2014

Dear merestarks, thank you for valued feedback. We appreciate your review and apologise that you did not have a smooth experience dealing with our associates. We will certainly pass on your comment about more attention to details and hope that upon your return, you will be able to experience the difference.

Thank you once again.

Regards,
Nicole Bassit
Marketing Communications Manager

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Reviewed 29 May 2014

This is one of the best hotel in Muscat, well priced with good food and rooms. The ambience, surrondings and decoration. The Hotel layout is bit complex but enjoyable. Breakfast is supernb with Dinner option in front of beach with delicious food is priceless.

Room Tip: Sea view rooms are much better. Breakfast and lunch full of all options.
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  • Stayed: April 2014, travelled on business
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Thank AdnanMoosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 19 June 2014

Dear AdnanMoosa, many thanks for your valued feedback. Your review was very delightful! We are happy to be recognised as the best hotel in Muscat and to know that everything went well during your stay with us.

Thank you once again and we hope to welcome you back.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Came here for the day to lounge by the pools and use the gym. Both were of a high standard. The free wifi wasn't very fast but was still good enough to Skype home with. Had a pizza from the poolside restaurant which was reasonable. However I would highly recommend getting out of the hotel and seeing the real Muscat, as the local food and atmosphere is a far cry from this slightly soulless place.

Stayed: September 2013, travelled with friends
Thank andoryuub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 19 June 2014

Dear andoryuub, thank you for taking the time to share your feedback on trip advisor. We are delighted to know that you enjoyed our gym Club Olympus, the pool and poolside restaurant.

We hope to welcome you back again in the near future.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

Plus:
Had a suite. It was a HUGE suite, one of the biggest I have stayed in. And that's saying a lot.
The bed was very comfortable.

Minus:
Starting to get the "tired look".

The staff should be educated about where the rooms are! I was going to my colleague's room and was pointed in the opposite direction each time I asked so I was basically wandering back and forth the main lobby! There are basically no signs indicating what rooms are where!

Service in the Italian restaurant was pretty bad as well. Cocktail we have ordered never arrived. Wine was served without letting us taste it. The food, in fairness, was pretty good by Middle East standards.

Stayed: May 2014, travelled on business
Thank LondonAKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 26 May 2014

Dear LondonAKLondon,

Many thanks for your valued feedback. We are delighted to know that you enjoyed staying in one of our suites. We have some of the largest suites in town.

As for your remarks about our staff, we will ensure this is taken up by the management and adequate training is provided.

Thank you once again and we look forward to welcoming you back again.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

they have fantastic view.. friendly staff , the lobby was so great.. connecting to the restaurant. i have room in right wing side.. with pool view and beach view.. Dont ask about how big the room, like another Grand Hyatt, the room is always big.. with luxury decoration.. they have a great swimming pool also with the bar , and also private beach.. One thing, i hear about Safari Bar, and its very famous, but its not like that.. when im entered the bar with my friend, no one dancing in the floor.. only sitting , drink , and talk.. not so happening like in another country . but overall , perfect experience to stay in here.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Bagus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 21 May 2014

Dear Bagus S,

Many thanks for your valued feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to welcome you back again in the near future.

Regards,
Nicole Bassit
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Muscat

Address: Shatti Al Qurum | Diplomatic District, Muscat 113, Oman
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Muscat
#5 On the Beach Hotel in Muscat
#7 Romantic Hotel in Muscat
#11 Luxury Hotel in Muscat
Price Range: £146 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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