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Grand Hyatt Muscat
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Reviews (1,667)
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All reviewsswim up barjohn barrydiplomatic districtindonesian restaurantmokha cafeembassy districtclub roompool areapoolside restaurantbeach accessrooms are largefive star hotelbit datedhotel guestsbusiness tripnice poolamazing hotel
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932 - 937 of 1,667 reviews
Reviewed 26 August 2014

Spent a weekend in this hotel, beachfront. It was supposed to be one of the best in Muscat, capital of Oman.
The surpise came when we were given a room facing on the back. There is a club at street level, in the parking area. Evindently it closes around 2 or 3 am. People shouting in front of the door. Cars and motorcycle running engine at maximum without any control or respect for you sleeping some meters above. No one in the hotel could care less about that, leaving you and your family to be woken up in the middle of the night. Result, holiday ruined. if you're looking for a place to stay in otherwise beautiful Oman, look somewhere else.

Room Tip: Avoid the backside completely
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
13  Thank Alessia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 14 September 2014

Dear Alessia P,

Thank you for your feedback. Apologies for the short comings experienced during your recent stay at Grand Hyatt Muscat.

Please allow us to welcome you back to the hotel to improve your experience and ensure that your entire stay is nothing but magnificent.

Many thanks for taking time to share your review and we hope that you return to Grand Hyatt Muscat in the near future.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

Nice hotel, Tuscany Italian Restaurant is very good, excellent quality of food with good service and attention to detail. Got only a little issue with red lipstick on my glass of champagne which make a little disappointment as I realized after the first glass. Waiter apologized and brought me new full glass complimentary...
The worst was at the pool. Arrived there and had to wait 20min to have someone asking for a drink and we had to stop them to order if not they do not pay attention. We got the order, had a swim and decided to order at the pool bar in the water. At time of ordering cocktails, we were told that as per policy we have to order food as well if not we cannot get alcoholics drinks... What kind of service is that when guests do not have anymore choice of ordering what they want. In resume, you are forced to order food if you want to drink... Guest is not deciding anymore!! Anyway, to not argue we ordered fries that were delivered to our seats and we ate them cold and cocktails took 3 people to have them ready.
By end of the day, we asked for the check and the same waiter did not follow up so we had to wait 20min more and decided to go to pay at the bar and when we saw him and he was doing nothing, we told him he does not pay attention to his guests, but he smiled and left...
Front door staff does not greet, or even stay seated when you come inn the hotel.
Anyhow, you are expecting more when you come on a hotel of this standard, at least the employee could make you feel welcome and wanted as a guest, but it is not the case. What a 5 star service on a 5 star rate...

Stayed: August 2014, travelled as a couple
1  Thank aureliensg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 14 September 2014

Dear aureliensg,

Thank you for your feedback. We apologise about the the short comings during your recent stay. It is not compulsory to order food at the poolside restaurant in order to be able to order drinks. This matter is of the utmost importance and we will ensure that our team receives the training required to improve their service standards and knowledge.

We hope that you are able to visit us on your next trip to Muscat in order to experience improved hospitality at Grand Hyatt Muscat.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

The lobby of the hotel is nice and spacious, check in is usually slow.
The hotel is horizontal so if you get a room at either end expect to walk a lot during your stay.
There are a couple of bars and restaurants which are ok
The pool and beach area are nice and relaxing, no water activities though at the beach
The 3rd floor has smoking rooms.
I think the rooms need to be revamped ASAP, they look and feel like they are from the 80s. There are no lights except for the bedside lamps and one on the desk.
Most rooms have a really nice view of the coast and the pool area

Stayed: August 2014, travelled on business
1  Thank chahe83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 27 August 2014

Dear chahe83,

Many thanks for your valued feedback. We're delighted to hear that you had a pleasant time staying at Grand Hyatt Muscat recently.

We will share your remarks with our team to always ensure we provide the best and most authentic hospitality.

We hope to welcome you back to Grand Hyatt Muscat soon.

Regards,
Nicole Bassit
Marketing Communications Manager

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Reviewed 24 August 2014

This is a great Hyatt hotel with direct access to the beach which sits on the Indian Ocean. Great facilities at the hotel and the staff are very helpful and courteous.

I was on the club floor with a room overlooking the pool and beach and has a small balcony...although 42C temp meant it didn't get used much!

There is also a pub/sports bar attached to the hotel (Safari) which actually serves great 'all day breakfasts' in case you are craving the british standard fare with real bacon too!

Room Tip: Try to get a room away from the John Barry bar (north side) as it can be a bit noisy at night. Check in staff on duty late at night were not the most efficient with checkin taking 15 minutes once I was at the counter. Breakfast in the club lounge is more cold buffet and while they have cooked to order eggs you'd be better heading down to the restaurant if you want a cooked breakfast. Happy hour in the club is 6-8pm with tab nabs and snacks also served. Great grounds and pool, although didn't get chance to use them, however there is no 'beach bar' as such. There is a beach cafe and swim up bar but you're stuck if you just want to sit on a stool and watch the world go by...unless you want to eat there then you can grab a table but there's no AC! Looking forward to going back there later in the year...
  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 27 August 2014

Dear Admiralg,

Thank you for your valued review. We are happy to hear that your recent experience at Grand Hyatt Muscat was a pleasant one. Habana Sports Bar is indeed one of the most popular spots in town within the expat and Arab community.

Many thanks once again and we look forward to welcoming you back to Grand Hyatt Muscat on your next visit to Oman.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

Hotel located in the heart of muscat, so location is the best.
Hotel rooms are wide with amazing sea view and pool view.
Prices are acceptable for a 5 stars hotel
Facilities are too good plus a nice varaity of restaurants and cafes.
Luxury hotel.
Highly recommanded.

Stayed: September 2013, travelled with friends
Thank 140Rami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMuscat, Public Relations Manager at Grand Hyatt Muscat, responded to this reviewResponded 26 August 2014

Dear 140Rami,

Thank you for your pleasant review. Grand Hyatt Muscat is indeed perfectly located in the heart of the city and very close to some of the main attractions.

We're delighted to hear that you have enjoyed some of our award winning restaurants during your stay.

We hope to welcome you back to Grand Hyatt Muscat on your next visit to Oman.

Regards,
Nicole Bassit
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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