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“New, clean airport-convenient hotel”

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Holiday Inn Muscat Al Seeb
Ranked #12 of 61 Hotels in Muscat
Certificate of Excellence
Reviewed 23 April 2014

I stayed here for a night last week on a business trip and it was great--close to the airport, clean, new and with all of the needed amenities. The design was modern and somewhat interesting, the staff was very friendly and the breakfast was good if not spectacular. One minor complaint is that the rooms are pretty small, so don't plan on spreading out. But for a convenient, clean place to stay on a business trip this is highly recommended. I gave it a "Very Good" because it's a four-star property and would not be confused with 5-star. But very good for what it is and I'd definitely go back next time I'm in Muscat.

Stayed: April 2014, travelled on business
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 10 May 2014

Dear Steve,

Thank you for your review.

We are so glad to hear that you had a great stay with us at the Holiday Inn Muscat Al Seeb.

Your comments with regards to the facilities of our hotel and the service provided by our staff are much appreciated.

Thank you for recommending us. We hope to have the pleasure of welcoming you back soon.

Sincerely,
Oppenheimer Pinto, General Manager

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353 - 359 of 416 reviews

Reviewed 16 April 2014

I had an excellent stay here and will definitely return when next in Oman. This is a recently opened hotel and, hence, it is in excellent condition and well designed. The staff were always available, friendly and keen to help. Good food and the pool is a great place to hang out.

  • Stayed: April 2014, travelled on business
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1  Thank Worldtraveller197o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 19 April 2014

Dear Worldtraveller197o,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you liked the food, our service and the Pool.

Thank you also for recommending our hotel to other travelers visiting Muscat. We truly appreciate your feedback and look forward to having the opportunity to welcome you back soon.

Sincerely,
Oppenheimer Pinto, General Manager

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Reviewed 7 April 2014

This is an extremely new property, I don't think I've stayed at such new hotel before, I can even smell the "new" smell of the room.

Service at the breakfast area is excellent, all staff greeted the guests politely and with smile. Selection of breakfast is not too bad but the cook that handle the egg station really need more training.

The reception counter is a little chaos. My local friend drop in a gift for me at the reception counter but it was not passed to me. I only got to know it after I returned to my home country. What a pity.

The concierge is very helpful as well. The room service is also inconsistent, sometimes the toiletries are refilled, sometimes it's not, sometimes with different brands of shampoo, sometimes forgetting to refill the towels.

The biggest flaw (coming from a foreigner's point of view) is that the hotel has still obtained the alcohol license before it's opened and we need to travel more than 10km away for a beer.

Anyway, this is a good hotel, I will stay again, once the alcohol license has been obtained and hopefully the staff are all well trained.

  • Stayed: April 2014, travelled on business
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1  Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 12 April 2014

Dear Ivan,

Thank you for taking the time to write a review about your recent stay at our hotel. I appreciate your comments, both positive and where we need to improve. Thanks also for your loyalty. As an IHG Rewards Club member, we truly appreciate your feedback.

While we are happy to receive your comments on the service provided by our breakfast service staff and the concierge, it is disheartening to note that we have not been able to offer you the same kind of experience with our front desk and housekeeping services. This is certainly not indicative of the level of service we strive to provide for all our guests and I would like to sincerely apologise to you for the same.

Please rest assured that we have discussed this matter with our Front Office Manager and the Executive Housekeeper and we will ensure all measures are in place to avoid such incidents in the future.

Thank you also for your constructive comments concerning the alcohol license, I can assure you that we are already working on it.

It was a pleasure having you and we are glad you will choose to stay with us again.

We look forward to welcoming you back soon.

Sincerely,
Oppenheimer Pinto, General Manager

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Reviewed 7 April 2014

I have stayed at the hotel for 4 nights in April and the staff have been fantastic with special thanks to Fatima on the front desk and the guy behind the coffee shop who makes great drinks.
The hotel is fairly new and close to the airport which is a plus, there is a small Mall across the road or a larger one about a 15 min walk from the hotel which has a good range of shops.
The only down side to this hotel is the distance from the City Center and some of the better beaches and restaurants and expect to pay upto 10 Rials for a one way trip, so quite pricey.
Still a good hotel with comfy beds and a good breakfast.

Room Tip: Ask for a Pool view room, then you will not get the main road noise.
See more room tips
  • Stayed: April 2014, travelled on business
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Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 12 April 2014

Dear Darren,

Thank you for your valuable comments. We are very excited to know that you enjoyed your stay with us and most importantly that you liked our facilities and the hospitality provided by our staff, particularly - by Fatma and our colleague at the coffee shop.

It was a pleasure having you and we are glad you will choose to stay with us again.

We look forward to welcoming you back soon!

Sincerely,
Oppenheimer Pinto, General Manager

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Reviewed 19 March 2014

It is clear that the hotel is well run. The service levels are high in all areas. I would recommend Fatma and Najla at reception. Very polite and effective.

The food is good quality and restaurant service is good if a little too fast.

Only issue is the price of the taxis, they really are high!

I will return

Stayed: March 2014
1  Thank PaulG5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 21 March 2014

Dear PaulG5555,

Thank you for your great review on TripAdvisor.

We are so glad to hear that you had a great stay with us at the Holiday Inn Muscat Al Seeb! We appreciate your feedback and we are happy to know that you enjoyed the facilities, food and, of course the service provided by our genuine and friendly staff. Your kind words about our service are much appreciated, in particular the ones mentioning Fatma and Najila.

As well, thanks a lot for your feedback on the taxi hire charges, I forwarded your comments already to our Front Office Manager, to see if there is any further opportunity to review the pricing with the local taxi operators.

Thank you again, and we look forward to the pleasure of welcoming you back.

Sincerely,
Oppenheimer Pinto, General Manager

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Reviewed 18 March 2014

I stayed for one night only but was impressed with the attention to detail of the customers needs. Welcoming, friendly staff. Very nice fruit and biscuits drinks etc. in the room, which was most welcome after a busy business day. Comfortable beds, nice big bath towels etc. And very good choice of western breakfast.

  • Stayed: March 2014, travelled on business
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Thank Scottkjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 21 March 2014

Dear Scottkjs,

We are delighted to read your review. It gives us great pleasure to know that you had a memorable stay with us.

Thank you for your comments on the amenities provided in the room and the quality of our breakfast, I am glad to hear that you enjoyed the facilities of the hotel and the services provided by our staff.

Again, thank you for recommending us. We look forward to welcoming you back to Holiday Inn Muscat Al Seeb.

Sincerely,
Oppenheimer Pinto, General Manager

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Reviewed 14 March 2014

I have just stayed for 5 nights at the Holiday Inn in Al Seeb and my company, Clarity4D, used the meeting room to run a three day conference. All the staff were extremely friendly and courteous and nothing was too much trouble for them. The food was excellent, and the conference and training facilities were of the highest quality. The experience was a pleasure and all my delegates were happy, which made the whole event a great success. I know that as local businesses, they were very impressed and have already made enquiries about using the Holiday Inn for their own functions.

  • Stayed: March 2014, travelled on business
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Thank Judy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oppenheimer2014, General Manager at Holiday Inn Muscat Al Seeb, responded to this reviewResponded 15 March 2014

Dear Judy,

It makes us really proud to read the title of your review “First Class Experience”. The main goal of our team is to ensure our guests’ stays are a success and that we exceed their expectations.

I am very pleased to know that you enjoyed your stay with us and most importantly that you liked our conferencing and training facility, our food and the hospitality extended by our staff.

Thank you for recommending us. We look forward to welcoming you back to Holiday Inn Muscat Al Seeb.

Sincerely,
Oppenheimer Pinto, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Muscat Al Seeb

Address: Al Mawaleh, South Al Seeb | P.O. Box 1916, Muscat 113, Oman
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 61 Hotels in Muscat
Price Range: £94 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Muscat Al Seeb 4*
Number of rooms: 185
Official Description (provided by the hotel):
Stay different at Holiday Inn Muscat Al Seeb. Set amidst a picturesque landscape, Holiday Inn Muscat Al Seeb exudes serenity, comfort and convenience. The hotel is merely 8 minute drive away from the Muscat International Airport and close to Muscat Al Seeb City Center, the city’s most popular shopping destination. The Sultan Qaboos Grand Mosque, Mutrah Souq and other historical interest places as well as the business hub are just a stroll away. The 185 modern and ergonomically designed rooms, suites and apartments focus on comfortable stay experiences ensuring guests 'stay real' and feel at home. A fully equipped business center and complimentary wireless internet in all rooms and public areas will ensure that you will stay connected with your friends and business partners alike. Holiday Inn Muscat Al Seeb offers guests a whole host of facilities including an outdoor pool, fitness center and steam rooms. Start your day with our delicious and lavish Holiday Inn breakfast buffet or enjoy a lunch or dinner in Omede restaurant serving Mediterranean and International delights. The contemporary atmosphere of the Halwa Lounge located on the ground floor invites you to just relax after a busy day or meet with business partners.The hotel showcases a pillar-less ballroom that can seat up to 150 people. Up-to-date technology and well equipped meeting spaces ensure each occasion eludes success. From a meeting for corporate guests to a celebration for family or an extravaganza for friends, the hotels spaces and professional team ensure seamless and flawless event. ... more   less 
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