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“Perfection!”

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Al Bustan Palace, A Ritz-Carlton Hotel
Ranked #4 of 52 Hotels in Muscat
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfection!”
Reviewed 3 April 2011

Stayed here during Ramadan 2010 - it was everything we had hoped it would be and more......from the moment we arrived and were taken to our room until the moment we left, we experienced courtesy and good humour at all times.
Ate in the Al Khiran and the Beachside Pavillion and rate them both highly - breakfast is incredible and offers the most variety that I have ever experienced during a hotel stay. The Iftar buffet was just as astonishing - and the Chinese Restaurant offered the best Chinese food that my husband has ever tasted! Room service might be a consideration if you don't fancy getting dressed up for dinner - delicious food delivered to your room promptly and with the minimum of fuss.
Poolside service is second to none (Roni is a gem) and the heat was not a problem....air conditioning is brilliant inside the hotel and a choice of pools outside means that you never get too hot!
The private beach is an added luxury......try as we might, we could not find fault with anything at all.
We knew that we would return but didn't realise it would be so soon!!

  • Stayed September 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank mrsyobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 4 May 2011
Dear Guest,

Thank you for taking the time to write a review about Al Bustan Palace InterContinental Muscat.

We are thrilled about your feedback and I will certainly share your experience with the rest of our team. Furhermore, we would like to thank you for sharing the photos.

We look forward to welcoming you soon.

Best regards,
The Executive Team at Al Bustan Palace InterContinental Muscat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (504)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
New Delhi, India
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 March 2011

I stayed for just 2 nights; got to stay in this relaxed resort though I was on business visit. The hotel charged exorbitantly but at that time some festival was going on in Muscat. Anyway, some of the freebies make you feel that you have recovered the costs. A free mini bar is something which I saw for first time (obviously no alcohol). Also, they were organizing some types of free scuba diving or similar classes every day and that too free. The breakfast had good choice and the beach is also well maintained.

  • Stayed February 2011, travelled on business
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Helpful?
1 Thank gnarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 4 April 2011
Dear Guest,

We appreciate the time you took to write your kind review and we are pleased to hear your comments about our room amenities and Recreational activities.

We hope to see you back in the very near future.

Yours sincerely,
The Executive Team at Al Bustan Palace InterContinental Muscat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
falmouth
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 March 2011

As it name suggests, a grand hotel with a broad range of amenities and services. The rooms are fine and well equipped, but the bathroom of our 'de luxe seaview room' was rather small and cramped. The various restaurants are well run and the food is mostly excellent. One gripe, however. Having consulted the Wines Manager, it would appear that alcoholic drinks are sourced only from Dubai and prices are astronomic! For example, the cheapest but one French red in the 'French Restaurant' was equivalent to £75 per bottle. I suppose we could have gone TT, but I make the comment nonetheless. More could be made of the Beach Bar and Restaurant, which is tucked away to one side of the hotel beach, is fairly small and not greatly appealing. The main lawns and pools are magnificent and a terrific place to spend a lazy day. Last, but not least, the Omani staff are a delight - well trained, polite, helpful and immaculately turned out. I should include the management in this; it is first class.

  • Stayed March 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank galingale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 26 March 2011
Dear Guest,

Thank you for taking the time to write a detailed review about Al Bustan Palace InterContinental Muscat.

We appreciate the nice comments you had about the gardens and beach as well as quality of food and beverage in our restaurants. As you have mentioned the Omani hospitality is renowned for being warm and polite.

We have shared your comments with our management and colleagues and we hope to see you again in the near future.

Warm regards,
The Executive Team at Al Bustan Palace InterContinental Muscat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 March 2011

Interesting architectural facade, great landscaping, beautiful natural beach, rooms are standard 5 star level and restaurant food was surprisingly good for hotel. The only thing the hotel lacks is service with a smile/warmth from reception, concierge to restaurant staff. The service rendered was "mechanical." Bluntly put, the staff looks like they'd rather be doing something else. Not a happy looking group of employees.

  • Stayed March 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VLYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 26 March 2011
Dear Guest,

Thank you for taking the time to provide us with your valuable feedback.

We would like to assure you that these occurrences are definitely not the standards we aspire to achieve. Your concerns have been addressed in order to avoid such issues happening in the future.

We hope to have the opportunity to welcoming you back to Al Bustan Palace InterContinental Muscat and restore your confidence in our product and services.

Yours sincerely,
The Executive Team at Al Bustan Palace InterContinental Muscat

Yours sincerely,
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London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 March 2011

Stunning, value for money. beautiful hotel, really exceptional service on the numerous times i have been here.

  • Stayed November 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Livingwell_1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 26 March 2011
Dear Guest,

We appreciate the time you took to write your kind review and we are glad you enjoyed the experience.

Thanking you for your loyalty and trust in us.

We look forward to welcoming you to your home in Muscat.

Sincerely,
The Executive Team at Al Bustan Palace InterContinental Muscat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sonning-on-Thames, United Kingdom
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
Reviewed 28 February 2011

A very good property and not our first stay. Ritz Carlton is evidently soon taking over the management contract from InterConti: I sincerely hope, that when the time comes, they run it as well as present incumbents. From the top (Martin van Kan - GM and Pierre-Alexandre Le Bihan - Mngr) down to the gardens/beachside washroom attendants, you know that you have a first class team looking after you. There are, of course, the inevitable niggles. (e.g. when a waitperson is having a 'bad hair day' and quite blatantly decides not to reciprocate when bid a warm 'good morning': he/she let's the side down, big time). We were in a Lagoon Room for 3 consecutive weeks and, although from time-to--time we did go off-property, it was a tough call. What did we do for all of that time? The happy balance between the energetic (frequent power walks up and down its own private beach or around the perimeter of its oustanding gardens ... lengthy sea or pool swimming, at 'a lick' ... work-outs in its gym ...) and R&R (backgammon, IPod, novels and The Times of Oman) either beach or poolside. With people like Roni, Salim Rashed Hamoud, Abdul Malek and others (gardens & pool service) and Ali A, Adil, Mounir, Yousif and their counterparts (the beach/pool muti-talented lifeguards) looking after you, this was unbeatable. Al Bustan offers a variety of restaurants with different cuisines. Our preferences were Al Khiran or the Beach Pavillion where managers Geog and Willie respectively, along with their respective kitchens, certainly 'know their onions' and all else that goes to make-up super dining experiences. For a low key evening, we would take Room Service (outsanding) on the terrace of our lagoon room. Wine generally can be pricey but the cellar nonethless stocks some very acceptable and sensibly priced reds & whites so long as you take the time to study the list rather than glossing over it. Check-out the hotel's expansive, marble lobby and its breathtaking chandelier. But don't expect an equally glittering night life ... the ABP is 'crash out' territory. COULD have some downsides during truly peak times.OMAN itself is a great place with great people and stacks to see.

  • Stayed January 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barton-bonviveur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 12 March 2011
Dear Guest,

Thank you for choosing Al Bustan Palace InterContinental Muscat as your residence on your recent trip to Muscat and for taking the time to provide us with your valuable feedback, which we are happy to hear.

Your comments have been shared with the management and colleagues at the hotel. We all look forward to the opportunity of welcoming you back again.

Best regards,
The Executive Team at Al Bustan Palace InterContinental Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 February 2011

Relaxed, efficient and friendly service from this visually stunning hotel, in a lovely, private, beachfront location. Great attention is paid to the maintenance of the hotel in general, and the grounds/gardens and pool areas in particular - they are immaculate. We enjoyed our lagoon room - we could sit on the deck, and jump in the adjacent pool as we wished. The food from any one of the 5 restaurants is varied and good, without being stunning; we liked the Chinese, in particular. Sitting outside at night is a plus, even at this time of year. If you can tear yourself away from relaxing in the gardens, the hotel provides a complimentary shuttle bus to 3 locations in town, 2 for shopping, and one to the souk (for the corniche, harbour and fish market) - all worth a visit. Remember to take your full quota of duty free alcohol - the price of wine in the hotel is eye-watering, but they do provide complimentary soft drinks!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eyefordetail2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 12 March 2011
Dear Guest,

Thank you for your fantastic review of your stay at the Al Bustan Palace InterContinental Muscat.

We are pleased to hear your great comments about our facilities and especially our restaurant service. Your feedback has been passed on to the team.

We hope to see you back in the very near future for an equally memorable stay.

Yours Sincerely,

The Executive Team of Al Bustan Palace InterContinental Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Property: Al Bustan Palace, A Ritz-Carlton Hotel
Address: PO Box 1998, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Muscat
#1 Romantic Hotel in Muscat
#2 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Official Description (provided by the hotel):
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. We are a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman. ... more   less 
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Also Known As:
Intercontinental Hotel Muttrah

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