Spent a night with my family, in a lagoon room, and while this is the most prestigious in Oman, I was terribly disappointed with certain aspects of it.
Reservation and check-in was smooth, and we were personally welcomed by the duty manager. This was a nice touch.
The room was spacious and well-laid out, it was rather tatty and frayed around the edges. Stains on the carpet, minor scratches on the walls and wooden furniture, Nespresso machine not well-maintained (kept on dumping old coffee granules despite several flushes). What shocked us was the bathroom, particularly the stand-up shower. The tiles, grouting, and rubber strip on the glass door were mouldy and had soap scum. Some of the tiles were also cracked.
At night, the corridors reeked of cigar smoke.
On the plus side, the grounds are a delight, and the private beach was superb. The lagoon pool was fantastic. The main pool, while very nice, was also showing its age: algae and cracks on some of the walls. This pool and the kids pool also tended to have too much leaves, which weren't removed by the staff.
Staff were friendly. We did complain about the room upon checking out, and our breakfast charges were removed. We expected something more significant, but didn't want to make a big fuss.
This is a very nice hotel, no doubt, but based on our experience, it is perhaps time for a renovation. After staying in Ritz Carlton properties in the region, this hotel falls short of the expectations.
- Official Description (provided by the hotel):
- Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. We are a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Holiday Gems, Agoda, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Al Bustan Palace, A Ritz-Carlton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Hotel Muttrah