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“Nice and relaxing”

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Al Bustan Palace, A Ritz-Carlton Hotel
Ranked #4 of 52 Hotels in Muscat
Certificate of Excellence
Muscat, Oman
Level Contributor
167 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Nice and relaxing”
Reviewed 8 August 2014

We spent 2 nights at the al Bustan Palace and I have to say it's still got the most comfortable beds ever, I slept soundly until 9 am. The breakfast is a large buffet with a fair selection. We had cream tea in the atrium and it was delicious. The first night we ate in the al Khirran restaurant, it was an Italian theme buffet. The lamb chops were delicious and beautifully cooked. The second night we ate at the pavilion restaurant and again the food was very good. The only think I would say needs improving is the speed of service while sitting on the beach, I ended up going to the bar to order food as there was no sign of the waiter. I would recommend the hotel to anyone wanting a luxurious getaway. It is expensive but luxury costs!

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Mercia2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (504)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 August 2014 via mobile

We visited one of the restaurants during Ramadan for Iftar and the selection of food was large, beautifully presented, and tasty. It's a sophisticated dining experience.
The best and most unexpected part came from the manager. We hadn't finished the evening after our meal and enquired if there was somewhere we could have tea. The manager phoned the beach restaurant (it had been closed or closing) and requested a table for us for tea, and then escorted us through the gardens. The view is incredible. And the tea ended up being complimentary. Well done on service!

Stayed August 2014
Helpful?
1 Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 August 2014

To say that this hotel is beautiful, is truly unfair. This hotel is magnificent. From the moment you arrive to the last moment when you check out, you are treated with respect, politeness, and superior service. The restaurants serve the highest quality and the most delicious selections of food. We came here for a long weekend of extending of doing many out door activities, and we end up spending most of our time in the hotel. Enjoying the pool, the beach, and eating fabulous food. It is not cheap, but it is worth every penny. The only suggestion that I have is, not to use the hotel's car service to bring you from the airport to the hotel. It is ridiculously expensive. Just get a taxi and settle the price ahead of time. It should cost you no more than OMR 8. The hotel charges OMR40!!!!! Truly outrageous, even by Ritz Carlton standards.

Room Tip: Every room is beautiful, but if you have little kids get a room by the lagoon.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Homawatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2014 via mobile

Amazing luxurious hotel all facilities are super
Breakfast buffet is above 5 stars
Pool is excellent with good restaurant and tasty food
Beach is good.
Staff are friendly
Check in was a bit late but got upgraded to a sea view room
Concierge staff are not really knowledgable but google will do the job
I would highly recommend this hotel for all

Stayed July 2014
Helpful?
Thank Saud_bonbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ras Al Khaimah, United Arab Emirates
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 August 2014

I have travelled to many wonderful resorts and hotels around the world and I have to say that the Al Bustan Palace Hotel in Oman is my clear favorite.

For starters the staff are magnificent and so gracious. This hotel could have easily entered the snooty world of 5 star hotels. The staff choose instead to welcome each individual guest as if they were a member of their own family. I have never experienced such gracious hospitality from a hotel. I felt like I lived there and not like I was just a visitor. I am not a wealthy person by any means (I work in education....need I say more :) but even still I felt that I belonged at the hotel as the staff worked hard (while making it seem effortless) to connect with guests.

The hotel itself is spectacular. The lobby is a place where one could sit all day breathing in the wonderful incense and chatting with staff and watching people come and go. I highly recommend having tea in the lobby. The Darjeeling is delicious.

The pool area overlooking the beach and ocean is straight out of Conde Nast. I spent a very happy morning forgetting all my stresses and work cares in this pool. I loved walking around the grounds - even in the heat.

The Al Majan bar is where I would have a drink each night with my friend. Capla, the bartender, made me an American Dirty Martini to die for. I live and work in the UAE (a place that I call home) but I have not yet been able to find a hotel or bar that can make a dirty martini. Capla managed to make a perfect one for me and a brandy alexander for my friend. The manager of the bar was also very attentive and he checked on us in the lobby and in the bar frequently.

The beach restaurant is lovely too. However, we had some issues with a couple of dishes. My friend asked for his lamb well done and naturally it came out too dry. He sent it back and they took if off the bill. And then the Irish manager apologized (but it wasn't really the chef's fault) and this was not necessary. We each had the Korean Galbijim instead. It was to die for! But the next night it was all bone and fat and it was not good. I let them know it was better the night before. We still ate it as we were very hungry. And incredibly they took if off the bill. They care most for how the guests feel.

The breakfast buffet is wonderful! And the atmosphere with Arabic and European families and couples is so lovely each morning. I felt like I was in some lovely club. The restaurant overlooks the pool and the beach. So you get to have breakfast overlooking paradise. The staff is just a little too eager to clear plates. They simply want to be on top of things so they come by often and sometimes they take plates that are not ready to be clear. Once one sweet lady reached across my friends plate to take another plate and her sleeve dragged across his food. He was not happy and she did not understand. But it was a small thing and I recognize they just want to make sure even your breakfast is so perfect.

The room! I traveled many years ago to Oman for work and I was lucky enough to have tea in the lobby ( I stayed at the Intercontinental during that trip). I very much wanted to return to actually stay at the Al Bustan. And as luck (and the kindness of Ahmed at reception) would have it, we were upgraded to a suite on the 7th floor. The room was spectacular! The living room was so opulent. I could not believe it. Two closets, a wonderful bathroom, and there was a verandah overlooking the mountains. I don't know if I deserved such a room but I will certainly never forget it.

When we were leaving and getting into the jeep, one of the managers (Omani gentleman with black glasses...who was such a dear to us) came running out to say good-bye and he actually gave me a hug - American style. I was so impressed with this gesture. I miss people hugging hello and good-bye as we do in the US. This meant that the hotel had probably told the staff that Americans are huggers and its okay for a man to hug a woman and it not be weird. He was able to connect with me in my cultural way and I so appreciated it.

A big giant thank you to the Omani staff and other staff at the Al Bustan!

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
4 Thank girlwithdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 July 2014

Driving through the gate entrance of the Hotel is absolutely breath taking! The trees were stunning and upon arrival we were escorted perfectly and we're offered refreshments and dates to refreshen us. The room given to us has a pool view, everyone were so friendly and warm. I never had a dull moment, they were always helpful. It was a very long drive from Abu Dhabi to Muscat but I can say Yes I shall definitely come back to Al Bustan Palace, A Ritz-
Carlton Hotel!

Room Tip: Choose a room which is in the new phase front side of the pool area and or beach front.
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  • Stayed May 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NadiaPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
148 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 July 2014

Truly the most luxurious hotel in Oman with a beautiful pool leading on to a private beach where I spent most of my day. The food was good everywhere but I think the buffet restaurant was the best choice each day. The lobby and the hotel are spectacular in the sunshine, sunsets and by night.

We had a snake in our 3rd floor room on the first day, which had somehow made it in via an air-conditioning vent. I managed to trap it for the 30 minutes till reception sent someone to take it away. After shouting at both Managers who rightly understood my distress I was upgraded to a suite. The reason that this hotel still received 5 stars despite this incident is how well they dealt with me and my family throughout our 10 day stay afterwards.

I have to say that I was more than impressed by my stay and would stay again.

Room Tip: In June there are more insects and snakes about but if wasps outside don't bother you too much i...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
4 Thank LiverpoolSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review, 3 August 2014
Dear LiverpoolSt,

Thank you for taking the time to share your recent travel experience with us on TripAdvisor.

I am glad that you were impressed with your stay in terms of facilities, location features, as well as the food at our restaurants. Furthermore, I do appreciate you sharing your honest review.

I was thrilled to learn that our Ladies and Gentlemen ensured your stay exceeded your expectations, despite the unfortunate fact a snake was found in your room. Please accept my sincere apologies, specifically for the delay with the assistance that was sent to your room. I would like you to know that such an incident is not a regular occurrence. Regardless, our Director of Engineering has already taken preventative measures with our AC ductwork to ensure such an incident is not repeated.

Once again thank you for your valuable time taken to post your review. It is our hope that you will give us the opportunity to serve you again in the future.

Should you wish, I invite you to contact me at your convenience in order to further discuss your comment.

Kind regards,
Bernard N. Viola
General Manager
Bernard.Viola@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Property: Al Bustan Palace, A Ritz-Carlton Hotel
Address: PO Box 1998, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Phone Number:
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Official Description (provided by the hotel):
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. We are a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman. ... more   less 
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Also Known As:
Intercontinental Hotel Muttrah

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