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“Terrible!”

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L'Oustau de la Font
Ranked #1 of 1 Hotels in Reilhanette
La Grande-Motte, France
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Terrible!”
1 of 5 bubbles Reviewed 1 July 2014

[En francais - sale, vieux, moche, mauvaise service - n'y allez pas !] We had booked a double room for 2 nights at this hotel, based on the Trip Advisor comments. When we got there, we did not get the double room we had booked but were put in a sort of 'Maisonette' down the garden - we walked in to a dark & dingy, 70s, dirty, tired, faded, old-fashioned lounge/kitchen with 'brown' everything and rusty bar stools. Up the cranky wooden stairs with just a rope for support (would this even pass health & safety?) to find a small room and bathroom - ants, spiders, cobwebs, dust and dirt - nice view though!! No internet or even phone network was available so as no staff were at the hotel, we had to leave to a nearby main road to get a connection to ring the hotel to complain and ask to be moved. They said nobody would be there until 6 and to come and see them then. We left our stuff (unpacked) in the room and came back at the end of the day as requested. After much discussion with a charming lady member of staff, the owner (via phone) refused to change our room or even give us a refund for both the first and second nights that we had paid in full - giving the reason we had used the room between 3 and 6!! We left for a small but charming B&B down the road as I could not bear to unpack my stuff in the dirty cupboard and sleep in such a disgusting place. The travel agent who had made the booking for us tried to get a refund and they refused - even for the 2nd night. The owner is a dishonest thief and we do not recommend this hotel based on quality nor customer service. Enjoy the photos!

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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RosKrouglikoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Traveller rating
    8
    13
    8
    1
    2
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5
23
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 August 2013

A balcony at the back was open to everybody but was not really installed.
I had in my room some noise of the kitchen in the evening. An early night sleep was a bit disturbed.

Difficult parking

Very nice people

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reiziger16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Oustau de la Font

Property: L'Oustau de la Font
Address: le Village, 26570 Reilhanette, France
Region: France > Auvergne-Rhone-Alpes > Drome > Reilhanette
Hotel Style:
Ranked #1 of 1 Hotels in Reilhanette
Price Range (Based on Average Rates): £
Hotel Class:3 star — L'Oustau de la Font 3*
Number of rooms: 6
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