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“Fabulous hotel - we didn't leave it for 4 days!”

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Sun Gardens Dubrovnik
Ranked #1 of 1 Hotels in Orasac
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fabulous hotel - we didn't leave it for 4 days!”
5 of 5 bubbles Reviewed 10 August 2014

This is a lovely hotel with all you will need. We had a hire car from having driven up into the lakes area (well worth a visit) but we didn't use it at all. The hotel has three great outdoor pools and plenty of restaurants on site. We had an apartment which was lovely and well stocked. The spa was excellent and we treated ourselves to a couple of treatments.
The only downside is that there are lots of steps (our apartment was right at the top of the resort). It wasn't a real issue and helped to work off some of the lovely food. It is quite a way out of Dubrovnik but there is transport from the hotel (although it's quite expensive).
All in all, though, a great hotel and we will definitely go back when we next visit Dubrovnik.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank RonaT65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadBluDub, General Manager at Sun Gardens Dubrovnik, responded to this review, 8 September 2014
Dear Valued Guest,

I would like to use this opportunity and thank you for choosing Radisson Blu Resort and Spa at Dubrovnik Sun Gardens.

I really appreciate that you took a moment of your valued time to write your review.

At our daily meeting, our Dubrovnik Sun Gardens team was thrilled to learn how much you enjoyed our service and facilities. Led by our “Yes I Can” spirit, we always do our best to make our customers feel unique. I will be delighted to pass on your kind words to our staff.
I have noted your comments regarding inconvenience that you had with our hillside steps.
Rest insured that we are considering finding an alternative solution to this issue.

We do check regularly to ensure our prices are in line with our competition in Dubrovnik as we do our best to give our guests value for money. I also regret to hear that that you have found our transportation prices quite expensive.

Your comments are very useful to us as we constantly work on improving our services and facilities.

We are looking forward to welcoming you again to our resort.

Best Regards,

Pierre Vacher

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,808 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 August 2014 via mobile

We booked a room for 4 and we get to the room and it was pretty small. That is the only bad thing about this vacation and it didn't even matter because we spent most of our time on the amazing beach. An amazing experience and would highly recommend this vacation to anyone.

Stayed August 2014
Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Location - Relatively short drive from Dubrovnik - about 15 minutes - beautiful landscape, gorgeous sea views. Stunning, postcard-perfect location.

Rooms - We were in a two-bedroom residence, which was extremely clean, modern, comfortable, spacious and well laid out. It was almost perfect. Loved having a kitchenette, which was very convenient. Only gripe is there was no coffee maker so had to drink instant throughout our stay. One other disappointment is the balcony / terrace, which only offered a partial sea view (despite our request for a sea view room). As a result, we only used the terrace for drying our bathing suits instead of sitting out there to relax with a drink. However, there ARE some residences offering unobstructed sea views. We were just not lucky enough to get one.

Service - very good. A couple of the servers at the bars / restaurants could have been a bit more friendly, but overall very professional.

Facilities - Excellent. Everything you could think of, including a rock climbing wall. Beautiful pools, kids club etc. There's even a fairly well-stocked mini supermarket on site, which is very convenient. Beach was disappointing for us as it's a rock beach that drops straight into the sea so not good for children at all. Free wi-fi throughout resort, including around pool area, was a fantastic bonus.

Restaurants - A bit overpriced. La Pasta made good pizzas and pasta at reasonable prices but Cilantro was very expensive although the seafood was fresh and perfectly prepared. Sunset Bar was average food at above average prices. But given the setting and the five-star hotel location, I guess this is to be expected.

Spa - treatments were outrageously expensive so we did not partake in any.

Overall, we had a fabulous holiday at the Radisson Blu and would happily return.

Room Tip: When booking sea view room, make sure you get an UNOBSTRUCTED sea view!
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Scorps88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

Starting with the positives, my family and i had a fabulous time at this Radisson resort.
Our 2 bedroom appartment was fantastic, 2 very good sized bedrooms upstairs with a family bathroom and downstairs, another bathroom with huge shower, a small kitchen, dining area and lounge area. Everything was clean and fresh and decor was great with good wifi throughout the appt.
This wasn't a seaview appartment so no sea view but we had an outdoor terrace, (shared) where there was a table and chairs to sit on and see the sea.

The views from the hotel are stunning and hats off to the designers as wherever you are in the resort, including the 4 pools, Spa and the majority of bars and restuarants, all have sea view. One of my favourite things is having breakfast outdoors watching boats go by in the sea.

The resort was spotlessly clean and i couldn't fault any of the facilities on offer. Sunbeds are pretty much always available if you arent too bothered where you sit and the although the beach is pebbly, it offers a nice breeze by the sea with a slow incline to paddle in.

The small on-site marina has watersports on offer and there is also a boat shuttle to the old town which was a pleasant experience.
As an indication, taxis cost 200 Kunas each way and take approx 15 mins.

I found the majority of the staff to be very friendly and helpful with a few exceptions around the poolside bars.

So why not excellent? This is down to two issues.
1. Price of drinks:
Although i questioned their pricing strategy, nobody could explain how a small plastic bottle of water by the pool was 35 Kunas (approx £3.50), yet in the restarant, a large bottle of water is only 30 Kunas (approx £3.00). Compare this with a coke etc and the coke is cheaper. Even more bizarre, an iced coffee is only 25 Kunas. Additionslly, walk to the on-site supermarket which is very well stocked, the price of the same water is 6 kunas (60p). I understand the need to mark up prices but from all my previous holiday experiences, they are way over the top.
In terms of other prices, smoothies/milkshakes are around the 45 kunas and beer is only 35 kunas, glass of wine approx 55 kunas, expected prices for a 5 star hotel.
2. Quality of food:
For a 5 star hotel that is charging 5 star prices, i would expect 5 star food but this hotel fell short of delivering this.
Excluding breakfast where there was plenty of good food available, although the lady cooking omlettes may need to be re-trained, the resturants that we went to dinner at were fairly average. The steak restaurant (Butchers grill) was the best of the lot but for the 4 of us, the meal containing 3 rib-eyes, 2 glasses of wine came to approx £160. For me, at this price, i am expecting amazing food but unfortunatley, this is not the case.
The worst meal by far was at the Sunset pool Monday night BBQ. For a fixed price of 250 Kunas, there is a small buffet to queue up at and then choose from some bowls of salad and the meat section which included lamb sausages, beefsteak, veal and fish. From the 7 of us dining we all found the veal to be inedible, the lamb sauages were awful and the steaks were raw. I did complain at the time and the manager kindly went to another of the on-site restuarants to bring a plate of chicken breasts but for £25 per head, i expected better quality.
The Italian restuarant was ok and the hotel buffet restuarant was also ok with plenty of choice but again, be prepared to pay 5 star prices.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank EllisGl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

We stayed in the 2 bedroom residences which were fabulous - the same high standard as the hotel rooms but with the extra space and flexibility. Would have been perfect had we had the children with us too. Beautiful sea views and over the very well landscaped resort. Just a short and fun boat ride to Dubrovnik (best to book the night before from the hotel) but largely once at the resort there isn't too much close by for restaurant alternatives. Those on site are reasonable but nothing amazing. The little food shop on site was handy though and the others offer somewhere to meander. We also hired a car which was good value, to be able to visit Mostar for the day - fascinating and definitely worth a trip. Handy to have added sports facilities on site and the tennis courts are well looked after and the local coach was brilliant.

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank CloudEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadBluDub, General Manager at Sun Gardens Dubrovnik, responded to this review, 8 September 2014
Dear Valued Guest,

Thank you for taking your valuable time to provide us with your feedback on your recent stay with us.

I was thrilled to read your comments in regards to your stay and your overall experience.
It will be a great pleasure to share your kind words with the rest of the staff.

We look forward to welcoming you back, sometime in the near future when hopefully, you will become a regular guest of Sun Gardens Dubrovnik.

With kind regards from Dubrovnik,

Yours sincerely,

Pierre Vacher

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Radisson blue is a big resort right on the coast and a short taxi ride away from Dubrovnik.The grounds and gardens are beautiful with three large pools and a private beach. The room lay-out is extremely generous and well thought through with vibrant colors and great design. We tried three restaurants, which were all great (the Croatian being our favorite). The spa is top notch. This is a resort that people who usually do not like big resorts will enjoy as well: The service, design and attention to detail are all fantastic and it feels several cuts above the rest. There is a generosity about the place that lets you truly relax and you never feel you are on top of each other.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Ulla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadBluDub, General Manager at Sun Gardens Dubrovnik, responded to this review, 8 September 2014
Dear Valued Guest,

Thank you for taking your valuable time to provide us with your feedback on your recent stay with us.

At our morning management meeting we were thrilled to read your comments and were delighted to read that you experienced our positive relaxed atmosphere and our high service standards, norms which we constantly strive to achieve.

It is with great pleasure that we will share your kind words with all our staff.

We look forward to welcoming you back, sometime in the near future when hopefully, you will become a regular guest of Sun Gardens Dubrovnik.

With kind regards from Dubrovnik,

Yours sincerely,

Pierre Vacher

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Friendly staff! Gorgeous views of the sea! Posh room! Splendid spa! Perfect pool! Stunning hotel! Superb service! Gorgeous setting! Perfect location! Fabulous rate! Easy access! Great parking! Fantastic hotel!

Room Tip: Call ahead & discuss options with the customer service team. Ask about the executive suites...th...
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  • Stayed February 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Libsterlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadBluDub, General Manager at Sun Gardens Dubrovnik, responded to this review, 21 September 2014
Dear Guest,

Thank you for staying with Radisson Blu hotel & Spa at Dubrovnik Sun Gardens.

I am delighted to read that you enjoyed our hotel. Our guest relation staff is always ready to recommend and propose options to improve your holiday.

It will be a great pleasure for us to welcome you back to our resort!

With best wishes and many thanks,

Pierre Vacher

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sun Gardens Dubrovnik

Property: Sun Gardens Dubrovnik
Address: Na Moru 1, Orasac 20234, Croatia (Formerly Radisson Blu Resort & Spa at Dubrovnik Sun Gardens)
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Orasac
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Orasac
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sun Gardens Dubrovnik 5*
Number of rooms: 408
Official Description (provided by the hotel):
Enjoying a privileged location just steps away from a picturesque beach, resort offers wide array of rooms, suites and residences. With its award winning 3500 m2 Spa, large Sport center, beach, 3 outdoor pools and marina, conference facilities it's designed for ultimate luxury holiday experience. Gourmet heaven is the only way to describe the dining options at this five-star Adriatic Sea hotel. Guests are spoilt for choice with a fabulous array of restaurants, poolside eateries, bars and a unique Market Place concept, serving up delicious international and local dishes. ... more   less 
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Also Known As:
Radisson Blu Resort & Spa At Dubrovnik Sun Gardens Hotel Dubrovnik
Radisson Blu Resort And Spa At Dubrovnik Sun Gardens
Radisson Blu Hotel Dubrovnik Riviera
Sun Gardens Dubrovnik Dubrovnik-Neretva County, Croatia

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