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“Nice stay - but some issues”

La Bastide du Calalou
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La Bastide du Calalou
Certificate of Excellence
Stavanger, Norway
Level 5 Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice stay - but some issues”
Reviewed 28 July 2014

Pros
- Excellent service
- Beautiful surroundings
- Well kept property
- Nice pool area
- Slight 80s interior just adds to the charm and ambience of the hotel
- Tennis raquets and balls can be borrowed for free (paved private tennis court)
- Nice bathroom
- Excellent cleaning of rooms
- Good base for outings in the area.
- Lovely bar area
- Did I say excellent service? :-)

Cons
- No wi-fi until end of our three day stay. In 2014 a reliable and fast internet service should be a given.
- Very hard and uncomfortable beds and pillows (probably the hardest of all hotels I have stayed in ever (could the beds be old?)
- No aircondition in the room, just a fan in the ceiling with one low setting (this could be ok if the beds were comfortable, which they weren't).
- Very expensive breakfast (better off driving 5 minutes to Aups centre and buying some groceries at the local shop and baguettes at the boulangerie, and then having a picnic in the back garden or at a rest stop somewhere in the beautiful surrounding area.

A special thanks to Dominique for outstanding service!

Room Tip: Ask for a room with aircondition (if they have this).
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Tvergastein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastide Du Cala... V, Directeur général at La Bastide du Calalou, responded to this review, 30 July 2014
Dear Madam, Sir,

Thank you for taking the time to write a review about your recent stay with us.

Please accept my sincere apology for the overall dissatisfaction you experienced during your stay and I regret our hotel did not live up to your expectations.
We have taken note of your valuable comments and will use these to continually monitor and improve the quality and services we offer to our guests.

Certainly I would prefer you had a better experience at our hotel, with the wireless, and the airco , pillows .
We choose pillow without any feather, and the mattress are new .
regarding the wireless, we have a lots of shut down electricity , part of ERDF in provence , and it is not easy for us as well, thank for your understanding , It is actually fixed .


I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Stephane d'Halluin
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
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English first
Earth, Texas
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014

We stayed for one night after traveling at the Gorges du Verdon. Located next to a quiet village, in a classically beautiful area of Provence. The drive to the hotel and getting there were very nice.
The lady at the reception was very welcoming and helpful, showed us around and to our room. The room was perfectly clean, comfortable bed and very nice bathroom/shower. It got a little hot at night but a fan helped.
The grounds are amazing - clean, kept, beautiful lawn and gardens, swimming pool, lovely terrace to have dinner, nicely lit at night.
The atmosphere is truly wonderful - calm, quiet, serene. For us it was the perfect place to stay after a long (fun, but long...) day.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Xj0hnnyX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastide Du Cala... V, Directeur général at La Bastide du Calalou, responded to this review, 30 July 2014
Dear Madam, Sir ,
Thank you for taking the time to share your thoughts on Trip Advisor website following your recent stay at Bastide du Calalou .

Be assured that we have expressed your satisfaction and your compliments to our staff, and be sure that the comments you have pointed out already resulted in changes to our services.
We take into account the remarks that our customers can express in order to continue to reach their expectations at every opportunity.

Yours sincerely,
Stephane d'Halluin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 6 Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 June 2014

Just back from the Calalou after bringing a business group there for a conference. Stephane and his crew made a great job helping out with the planning and transport arrangements. The hotel is quietly situated at the bottom of the small village Moissac-Bellevue and has all the facilities needed for a nice and relaxing stay combined with good possibilities for professional work sessions. Friendly staff, good (very good) food, lovely garden and patio. Also a good place for excursions to Gorges de Verdon, the Haut Var villages and the Marches provencales in the area.
To be recommended!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiroNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastide Du Cala... V, Directeur général at La Bastide du Calalou, responded to this review, 21 July 2014
Dear Sir,

Thank you for taking the time to share your thoughts on Trip Advisor website following your recent stay at Bastide du Calalou .

We are glad to have contributed to your nice stay and our staffs appreciate your comment.

It would be a great honour to welcome you again at Bastide du Calalou

Yours sincerely,

Stephane D'Halluin
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 November 2013

Stayed for one night i October and I think this is a really nice hotel. Would very much like to go back for some special occasion and also to spend some more time in the lovely outdoor grounds where you also find a pool area and nice outdoor seating... And the castle feeling, it's just like going back in history but still stay in the present. The best from both...

Big clean room, comfy bed and a really nice, modern bathroom. And the view from room, absolutely magnificent!

Also a lovely dinner restaurant and a big terrace with a stunning view of Provence.

But the best thing with this hotel is the lovely staff. They were all so nice and helpful. High level service and friendly for real.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerpen
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 August 2013

We spent 2 nights in this hotel mid-July. The grounds are absolutely lovely with beautiful views. The terrace where you take breakfast is really nice as well. The room we stayed in was not very big but had good beds. I really liked the stones of which the bathroom was made, classy. It lacked a window however so the damp always just kind of kept hanging there.

Other not so good points: The hotel had too much insects in the rooms and on the balcony. I remember entering and going on a killing spree of things way bigger than ants. We mentioned this to an employee and they said they'd solve it the morning after. This was not really the way I imagined my request would be handled?

The 2nd morning of breakfast we arrived at 9. They are supposed to offer breakfast untill 10 but the bowl of fruit salad had already been emptied out and did not get replenished, not even when we specifically asked for it. The day before there was another basket with fruit (still whole) but the 2nd day what was left of it just did not look fresh.

Also note that it is quite a walk to some of the rooms from the reception area. We went up a couple of floors with the elevator and then passed 2 hallways, one of which required a special code. We subsequently passed over terraces and entered a new small hall.

We were a little bit disappointed because for the price we paid in high season this really is not one of the cheaper 3* establishments. It seems we had a slightly different experience from some other reviews on here. Dommage!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, CA
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 July 2013

Found our way from the autoroute to Aups and the our hotel Bastide Calalou in the Village du
Moissac Bellevue Provence ...about 17 minutes from Tourtour and 10 minutes from Aups.
I think we are the only English speaking people around here. Checked in and took a tour
of the grounds, very very nice... Our room while small and compact had a very nice .patio

We decided to have dinner at the hotel . Beautiful dining room overlooking the grounds. .I had the scrambled eggs with truffles. While my Husband had the ‘formula” dinner starting with an asparagus flan and followed by lamb with lentils , it was just okey..
After dinner, we walked around the various public rooms, the bar , the library. All the areas are very comfortable and charming .

We were booked for two nights and decided to try restaurants in the nearby towns.
We drove into Aups and walked around the town. As it was a Monday , all the shops do not opens till around 4 pm. Turned out the restaurants we were interested in are closed on Mondays. We decided to drive to Toutour which is not very far. It’s was a lovely drive , fields and fields of Olive Tree , very senic. Found parking and scouted out places for lunch. Then I remembered a write up on a place called L’Table. Luckily we spotted a sign for it and more luck it was open. We went up to the Terrace and got ready for a ‘serious’ lunch.
If your interested check out our review of L'Table in T.A. It was incredible , not to be missed!!!

The Bastide is a lovely property, the staff is friendly. I would choose this hotel again and
hope for good weather to take advantage of the wonderful grounds., While
the restaurant is convenient and charming, the food was just okey. Better choices in Aups
and TourTour

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RJadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calalou, Directeur général at La Bastide du Calalou, responded to this review, 16 July 2013
Dear Mr and Mrs RJadventures

Thank you for taking the time to share your thoughts on Trip Advisor website following your recent stay at Bastide du Calalou .

Be assured that we have expressed your satisfaction and your compliments to our staff, and be sure that the comments you have pointed out already resulted in changes to our services.
We take into account the remarks that our customers can express in order to continue to reach their expectations at every opportunity.

Thank you for sharing your thoughts and I hope that you will reconsider us again on your next travel.
Yours sincerely,

Stephane d'Halluin
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2012

We are a young couple with a baby.

This is a fabulous hotel!
Very nicely designed and very comfortable. There is a nice pool to go into (if you're mad enough to do so in October)
The rooms are comfortable and large enough for 2.1 people :)
We had a small terrace on which we sat in the open air and drank some well-deserved wine :)

Very clean and nice staff.

We paid very little for this jem and that is why I say it is very worth-the-money. I wouldn't pay 120euros for this room like it normally is. I suggest reserving this hotel same day of arraival- guarantee a good deal.

Room Tip: I think any room is nice there. We had a room in the back.
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Micky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Bastide du Calalou

Property: La Bastide du Calalou
Address: on the D9 towards Baudinard, 83630 Moissac-Bellevue, France
Region: France > Provence-Alpes-Cote d'Azur > Var > Moissac-Bellevue
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Moissac-Bellevue
Price Range (Based on Average Rates): ££
Hotel Class:4 star — La Bastide du Calalou 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Hotel Is Guarded By The Ancient Olive Trees Of Its 10 Acres Of Land. Overlooking The Valley This Residence Is Dedicated To Breaks Of The Body And Spirit. Antique Furniture, Engravings And Paintings Of The Family Surround This Countryside Bastide With A Warm And Convivial Atmosphere. 100% Non Smoking Facility. ... more   less 
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Also Known As:
La Bastide Du Calalou Hotel Moissac-Bellevue
La Bastide Du Calalou Aups
La Bastide Du Calalou France/Moissac-Bellevue

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