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Review of Hotel Formentin

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Hotel Formentin
Ranked #8 of 62 Hotels in Abano Terme
Certificate of Excellence
Reviewed 8 November 2013

My husband and I stayed for 2nights at the Formentin hotel. Despite mixed reviews about this hotel, we decided to book our stay because of it's location.
Honestly I have mix feeling about this hotel. From my observation, the hotel seems to be doing very well with their Italian guest because I notice hotel staff being very friendly to some of the guest. It appears to me that these could be returning guest which have enjoyed their stay in the past. What is lacking is they don't seems to pay any attention to non- Italian guest.
Both morning at the breakfast room, my husband and I waited to be seated and on the first morning waited for over 15mins for our coffee. There was no issue of being understood because we speak fluent Italian, but the waitress was so busy complaining to all the other Italian that she had received a call at 0630am in the morning from her boss to return to work on her rest day. Honestly as a hotel guest, we do not need to hear or know about the internal affairs of your hotel. I find it annoying and unprofessional.
The room that we had was OK. Old but clean and certainly in need of some serious renovation.
I believe this could well be a 4 star hotel with some renovation and some extra care on how to handle hotel guest. While I appreciate a hotel treating guest like friends but you need to be professional at the same time.
No idea if I will visit again as I did not get a good first impression of the hotel. But nontheless I would recommend other guest to stay at this hotel because of the location.

  • Stayed: October 2013, travelled as a couple
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1  Thank ItalyAmico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelFormentin, Direttore at Hotel Formentin, responded to this reviewResponded 29 November 2013

Dear customers,
Thank you for your review. We are truly sorry for your judgment on our staff.

There is no excuse for having made you wait so long during breakfast and lunch; neither, nor, to the complaints made by our collaborator on internal matters of the hotel. As you said, it was a very unprofessional attitude, and we immediately proceeded to take up the question.

We want to underline that we have, as a hotel, the best predisposition for our foreign guests ... We are very sorry, that the attitude of an employee has given you a different impression.

Despite this, we hope to have you again as our guests.
Best Regards,
Cristina Bernardi
Director of Hotel Terme Formentin

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Reviews (669)
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4 - 10 of 670 reviews

Reviewed 6 April 2013

I was travelling with my friend, enjoying the hospitality of the hotel for two weeks. For the whole duration of my stay, the staff was very welcome and friendly. The location is just perfect - at the center of the town. The pool was clean and not crowded at all, at least when I stayed there (March’13). It’s worth every penny I paid, so I would definitely come back there again.

  • Stayed: March 2013, travelled with friends
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Thank Venera_RU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelFormentin, Direttore at Hotel Formentin, responded to this reviewResponded 2 July 2013
Google Translation

Дорогая Венера,
Вы для нас были любимыми гостями, и мы запомним этот период с особым чувством. Надеемся, что в скором времени вы снова вернетесь к нам!
Огромный привет от меня и всего нашего коллектива!

Кристина Бернарди
Директор Отель Терме Форментин

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Reviewed 12 September 2011

Me and my boyfriend arrived at this hotel expecting it to be something else totally. Unfortunately as a young couple we didnt fit it. The average age group was over 60s. I personally think their website it misleading as the rooms appear to be much nicer than they are and the facilities also. Our room was not at all elegant and spacious as outlined in the booking. Our shower was dirty and we disgustingly found it with a urine stain and a hair. Although we arrived at 10pm and left early the next day after my complaint, I couldn't believe that we were still asked to pay for the full price (86€) and never even received an apology. I definitely won't be returning there again!

  • Stayed: September 2011
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2  Thank cucciola_italiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelFormentin, Direttore at Hotel Formentin, responded to this reviewResponded 14 September 2011

Dear guest,

We are truly sorry for your words. We promoted a little internal investigation to understand what happened.
We apologize in advance for the problems elapsed during your vacation and try to give some explanations.

1. This hotel was opened in 1950, and it has been refurbished and renewed annually since then. Many other structures have arisen during the year really close to us. This made it difficult for us any expansion of the hotel, including the size of our room. Just because we know our "structural" limits , we have devoted much attention and care in furnishing the rooms, to make them as comfortable and pleasant as possible.

2. The problem with the shower was our fault, and we already told off the staff for the incident. We wish to emphasize, however, that it was water that falls from the air conditioner above (but definitely not urine). That problem with the air conditioner had not been communicated to the front office, but has already been solved.

3. Regarding the average age of our customers, we really regret that you did not have patience to wait until Saturday. In fact, on saturday night took place "La notte Rosa", an event that was enjoyed by all our guests, and citizens of Abano Terme, and has led many young people in Abano e Montegrotto.
In general, however, it is true, the average age of our clients is not so young, probably because it is a spa area, and spa treatments are considered in a therapeutic and not preventive sense.
However, Abano Terme and Hotel Terme Formentin are a popular destination for many young people like you, for different reasons:
- a large indoor and outdoor thermal swimming pool in the hotel
- a moist center with turkish bath and Finnish sauna in the hotel
- being close to the park of the Euganean Hilss (an are area where you can do different sports like mountain bike and nordic walking)
- beint so close to Padua (a city quite famous for its pretty fun life).

4. We had to charge the full amount of your Holiday, because it was too late to give the room to another guest. We simply applied the policy that bookin.com requires us in the contract. I suggest you for the nex time to book directly at the hotel you are interested in, to have a more flexible treatment in case of early departure.

Thank you anyway for taking the time to express an opinion about our Hotel. we are sorry for not having been able to understand your discomfort during your stay.
We would have try to remedy certain deficiencies, making your vacation more enjoyable.

sincerely,
Cristina Bernardi
Director of the Hotel Terme Formentin

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Reviewed yesterday via mobile
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Stayed: September 2017, travelled as a couple
Thank Liliana G
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Reviewed 4 days ago via mobile
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Stayed: September 2017, travelled as a couple
Thank A TripAdvisor Member
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Reviewed 1 week ago
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  • Stayed: September 2017, travelled as a couple
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Thank Laura260990
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Reviewed 1 week ago
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  • Stayed: September 2017, travelled as a couple
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Thank Serena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Formentin

Address: Via Pietro d'Abano 15, 35031, Abano Terme, Italy
Region: Italy > Veneto > Province of Padua > Abano Terme
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 62 Hotels in Abano Terme
Price Range: £115 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Formentin 3*
Number of rooms: 60
Official Description (provided by the hotel):
Hotel Terme Formentin is situated in a quiet and peaceful promenade in front of the Thermae gardens, and boasts a vast knowledge of thermal treatments and wellness. The rooms are comfortable and have a spacious terrace looking onto the promenade. Quality and flavour are the characteristics of every meal, starting from breakfast. Would you like an immersion in the most complete relaxation? Three different hydromassage are at your total disposal in the swimming pool. L’Hotel Terme Formentin si trova nella quiete e nella tranquillità della splendida oasi pedonale, di fronte ai giardini delle Terme, offre un’ospitalità arricchita di gentilezza ed una grande sapienza nell’applicazione delle cure termali, per una vacanza interamente dedicata all'armonia e al benessere. Le camere del primo piano sono dotate di un ampio terrazzo che si affaccia sulla zona pedonale.Pensate ora di immergervi nel relax più completo.A vostra disposizione nella piscina scoperta, recentemente rinnovata, tre diversi tipi di idromassaggi: per il corpo, per le cervicali, per gli arti inferiori (percorso terapeutico). La piscina interna, dotata di idromassaggi e climatizzata, è direttamente collegata a quella esterna, per poter nuotare all’esterno anche nei mesi più freddi, avvolti dal tepore dell’acqua termale a 35°C. ... more   less 
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