We have just returned from a stay at Villa Athena. Without doubt the location is exceptional, and the hotel is very well fitted and furnished. The majority of the staff exception of a couple of permanently grumpy individuals) and their service standards was very good, as was the quality of meals. So why the "average" rating? Just a few but important points which this hotel will have to address if it wants to be a real 4/5 star establishment:
1 Rooms at the front of the hotel overlook the carpark, into which the refuse collection lorry arrives at 6.00 am every day and makes a considerable noise. Surely a later collection could be arranged? - a 4/5 star hotel would do so I'm sure.
2 There was some sort of reception on every evening - weddings, christenings etc - all fine but one went on into the early hours and again the rooms at the front suffered carpark noise until 2.30 am. A 4/5 star hotel would ensure that its guests were not inconvenienced by non-residents, and in the event that they were, would at least apologise.
3 Drinks are expensive, as one would expect of course in this type of hotel, but what one does not expect is short measures - if I buy a glass of Prosecco for E10, I don't expect half a glass, and this was not an isolated occurence so be prepared to send it back and ask for a top-up - shouldn't have to in a 4/5 star hotel.
4 A 4/5 star hotel would accept ALL credit cards - including Amex.
This could be a great hotel, but needs to address the fine details if it wants to be one.
- Official Description (provided by the hotel):
- Hotel Villa Athena re-opened in July 2009 after an extensive and authentic restoration which lasted one year. The entire villa underwent a massive renovation to meet international luxury standards. The hotel features 27 large comfortable rooms and suites, most of them facing the enchanting Tempio della Concordia. A traditional cuisine-based restaurant Il granaio di Ibla, a Lounge bar, an outdoor swimming-pool and a gorgeous park complete the outstanding services of this new luxury property. ... more less
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- Also Known As:
- Athena Hotel Agrigento
- Hotel Villa Athena Agrigento, Sicily