I would put this hotel in the 'good' category rather than my overall rating of 'average', but as the next category was 'very good' I could not quite bring myself to rate it as that.
As other posters have stated, the property is lovely and it boasts a nice pool and terrace. There is a large airy bar and good reception area. The staff mainly are very friendly, helpful and efficient. This part of the island is blighted by rubbish strewn by the sides of the road and has a somewhat scruffy appearance in comparison to the Taormina area. However, this hotel is beautifully clean and well presented.
Our room overlooked a courtyard area which was very pleasant, and we also had a view across to Agrigento. We had a small balcony with a cane chair. The hotel has clearly been built and added to at different times - as evidenced by framed photos on display - and rooms are on various levels. In the part where we were, there was no lift so it meant lugging suitcases up steps and small flights of steps.
The dining room is where the rating drops it, in my mind, to an average rather than very good category. We travelled in a tour, and groups were rather herded and directed quite peremptorily by the head waiter. Staff appeared to be under pressure and this was reflected in the service - not their fault, they just could have done with more help. The anti pasta buffet was very good, and the other courses were adequate. I think that sometimes tour guests do not appreciate that a deal has been struck with the hotel and the tour company and this is obviously reflected in more ordinary food.
Breakfast was OK. Fresh fruit would have added to the experience. The worst aspect of it was the watery fruit juice and awful coffee. We got into the habit of giving the coffee a miss and getting a very nice coffee whilst out.
A wedding celebration took place whilst we were there and apparently it impacted a bit on the rooms facing the terrace and pool area, where the firework display took place - this was enjoyed by many of us. The noise level was OK and it finished at a reasonable time. Our room was directly over the bar, but due to the good insulation, we were not aware of any noise at all.
Wi fi carries a charge - why do they do this? It did at least work in the room. But in this day and age tourists come to expect free Wi fi. In our family's experience, all the hotels in Germany provided a free service, as did hotels and B&Bs in the southern states of the US. Many in the UK are also coming round to this.
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- Also Known As:
- Best Western Agrigento
- Best Western Kaos
- Blu Hotel Kaos Agrigento, Sicily