We went to Alassio after a wonderful week in Santa Margherita's Helios Hotel where we had a lovely view over the sea. We had booked a superior room with side view and paid more for it than the Helios so were expecting something special. As soon as we walked into the room we were appalled - first by the room itself- certainly not superior and then the view- the block of flats next door. We immediately complained and were told that we could possibly upgrade 2 days later at an additional cost of 50 euros a day. We agreed to this and eventually got a larger room and nice view. Our restaurant table was never upgraded however and we were stuck at the back of the dining room with no view despite asking the head waiter several times. This seemed unfair as there were lots of tables with lovely views and we were paying a lot of money for this upgrade. We were generally most unhappy about these issues and would certainly not return!
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- Also Known As:
- Grand Hotel Alassio