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“appalling securiy”
Review of Hotel Idania

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Hotel Idania
Ranked #19 of 43 Hotels in Bardolino
Certificate of Excellence
Burnley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
“appalling securiy”
Reviewed 30 September 2013

We have just returned from an 11 night stay at the Adania .Having holidayed in Italy on three previous occasions we expected the usual pokey bedroom and bathroom.
What we did not expect was the lack of security , we travelled with three other couples two of the couples , my sister in law and our close friends had a substantial amount of cash and jewellry taken from the room safes.
Whoever did this must have had master keys for both the room and safe. There was no sign of a break in .
In a subsequent meeting with the hotel management they offered no compensation although they must be at fault for the lack of security
I would not advise anyone to stay at this hotel

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank brian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria gabriella m, Direttore at Hotel Idania, responded to this review, 4 October 2013
Google Translation
Ci rivolgiamo ai Lettori che utilizzano Tripadvisor per un'eventuale scelta di un hotel per la propria vacanza a Bardolino, in quanto agli autori delle recensioni sopra indicate ci siamo già rivolti personalmente durante un incontro svoltosi in hotel, per comunicare il nostro dispiacere riguardo all'accaduto e tutto il nostro impegno, assieme al Comando dei Carabinieri locale, per far luce sul fatto, che presenta molti punti oscuri, non avendo trovato nessun segno di scasso (nè sulla porta della camera, nè su quella della cassaforte).
Noi garantiamo l'assoluta onestà di tutti i collaboratori.
Le persone con accesso alle chiavi delle casseforti siamo solo noi, proprietari dell'Hotel e vantiamo 50 anni di attività alberghiera senza mai aver riscontrato un episodio del genere.
Vi assicuriamo che non abbiamo nessun interesse a derubare i nostri Clienti.
Asserire che siamo stati totalmente indifferenti all'accaduto non è corretto, poichè i clienti dichiarando di aver bloccato le carte di credito (anche se non sono state derubate) e comunicando la loro impossibilità a pagare il loro conto delle consumazioni di due settimane di soggiorno, gli è stato abbonato l'intero importo.
Concludendo, riteniamo opportuno e importante, attraverso questa risposta, sottolineare la Nostra professionalità e il Nostro amore verso il lavoro che quotidianamente svolgiamo e che in 50 anni di attività abbiamo sempre svolto al meglio.

Direzione Hotel Idania

Maria Gabriella Mascanzoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Manchester
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 September 2013

We were one of the 4 couples who were burgled and had 700+ euros and a £200 taken from a LOCKED safe in a LOCKED room even though we had the safe key on us at all times. Also, another couple from our party of 8 had money and jewellery stolen. The management did not even offer an apology and were not at all helpful. However, the Crystal hotel rep was great and dealt with the translations in the police station. The owners said they couldn't reimburse any of the money unless the culprit was caught and also said they couldn't be sure we had lost what we claimed. There was no-one at the reception desk on quite a number of occasions and, following the robbery, security was not tightened. Unlike many other reviewers, we didn't find the staff very friendly, however the rooms were clean, albeit very small, the linen was changed very frequently and the towels were very good. The food was ok but on a number of occasions we had to ask for more vegetables are they had all gone and had not been replaced. We certainly will not be returning to this hotel again.

Room Tip: Book a superior room, but these are more expensive.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Bl0ndie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria gabriella m, Direttore at Hotel Idania, responded to this review, 4 October 2013
Google Translation
Ci rivolgiamo ai Lettori che utilizzano Tripadvisor per un'eventuale scelta di un hotel per la propria vacanza a Bardolino, in quanto agli autori delle recensioni sopra indicate ci siamo già rivolti personalmente durante un incontro svoltosi in hotel, per comunicare il nostro dispiacere riguardo all'accaduto e tutto il nostro impegno, assieme al Comando dei Carabinieri locale, per far luce sul fatto, che presenta molti punti oscuri, non avendo trovato nessun segno di scasso (nè sulla porta della camera, nè su quella della cassaforte).
Noi garantiamo l'assoluta onestà di tutti i collaboratori.
Le persone con accesso alle chiavi delle casseforti siamo solo noi, proprietari dell'Hotel e vantiamo 50 anni di attività alberghiera senza mai aver riscontrato un episodio del genere.
Vi assicuriamo che non abbiamo nessun interesse a derubare i nostri Clienti.
Asserire che siamo stati totalmente indifferenti all'accaduto non è corretto, poichè i clienti dichiarando di aver bloccato le carte di credito (anche se non sono state derubate) e comunicando la loro impossibilità a pagare il loro conto delle consumazioni di due settimane di soggiorno, gli è stato abbonato l'intero importo.
Concludendo, riteniamo opportuno e importante, attraverso questa risposta, sottolineare la Nostra professionalità e il Nostro amore verso il lavoro che quotidianamente svolgiamo e che in 50 anni di attività abbiamo sempre svolto al meglio.

Direzione Hotel Idania

Maria Gabriella Mascanzoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2013

All things considered I'd say the Idania is a reasonable 3* hotel, for the following reasons:

Room - basic, TV not equipped with channels stated in handbook, but nonetheless room exceptionally clean, and visited each day by the hotel maid service. Air conditioning switched off midway through stay, but that us September holidaying. Also been on first floor close to stairwell, room 117, we were woken each day by staff working below.

Food - of a good quality and reasonably varied, portions on evening a little small for my taste though.

Reception areas - very clean, nice seating available as well as free wi-fi.

Cost - fine in keeping with rest of town.

Location - good, lake and town within five minute walk.

Pool area- a nice clean pleasant area to spend time, the pool was exceptionally cold though.

Staff - fine, nothing more or less than I'd expect, polite courteous, but nothing more.

All things considered I had a reasonable stay at the Idania, and as it is relatively cheap I don't have too many complaints.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael-24-09-1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 23 September 2013 via mobile

Following on from Singapore99's review we were in one of the other rooms that had money stolen from the safe. It happened exactly as he described - all four rooms robbed were on the third floor next to lift so easy for thief to hear anyone coming with time to get out of room.

We have stayed at the Idania before as it was so friendly and perfectly situated in Bardolino we had to return. To say we are disappointed about what has happened this year is an understatement.

Management gave us no confidence that they were dealing with the matter and didn't even change the door or safe locks while we were there.

We also, sadly, will not be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Jacquie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria gabriella m, Direttore at Hotel Idania, responded to this review, 4 October 2013
Google Translation
Ci rivolgiamo ai Lettori che utilizzano Tripadvisor per un'eventuale scelta di un hotel per la propria vacanza a Bardolino, in quanto agli autori delle recensioni sopra indicate ci siamo già rivolti personalmente durante un incontro svoltosi in hotel, per comunicare il nostro dispiacere riguardo all'accaduto e tutto il nostro impegno, assieme al Comando dei Carabinieri locale, per far luce sul fatto, che presenta molti punti oscuri, non avendo trovato nessun segno di scasso (nè sulla porta della camera, nè su quella della cassaforte).
Noi garantiamo l'assoluta onestà di tutti i collaboratori.
Le persone con accesso alle chiavi delle casseforti siamo solo noi, proprietari dell'Hotel e vantiamo 50 anni di attività alberghiera senza mai aver riscontrato un episodio del genere.
Vi assicuriamo che non abbiamo nessun interesse a derubare i nostri Clienti.
Asserire che siamo stati totalmente indifferenti all'accaduto non è corretto, poichè i clienti dichiarando di aver bloccato le carte di credito (anche se non sono state derubate) e comunicando la loro impossibilità a pagare il loro conto delle consumazioni di due settimane di soggiorno, gli è stato abbonato l'intero importo.
Concludendo, riteniamo opportuno e importante, attraverso questa risposta, sottolineare la Nostra professionalità e il Nostro amore verso il lavoro che quotidianamente svolgiamo e che in 50 anni di attività abbiamo sempre svolto al meglio.

Direzione Hotel Idania

Maria Gabriella Mascanzoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 September 2013

We have just returned from staying at this hotel for 2 weeks. Three days before we left, our locked room and safe were entered with no sign of a break-in and all our cash was removed. Another 3 rooms were entered the same night with all the cash taken from the room safes and also jewellery. In total a substantial amount of cash was taken. No other valuables were taken from the safes. This happened on the third floor, the rooms being next to the lifts. The keys were with us at all times held in a secure place and never handed into reception. The owners did not want to believe us and were not at all helpful and showed no remorse. The police are currently investigating it but we don't hold out much hope. Please stay clear of this hotel. We will certainly never be back

Room Tip: Do not visit
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank SINGAPORE99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria gabriella m, Proprietario at Hotel Idania, responded to this review, 4 October 2013
Google Translation
Ci rivolgiamo ai Lettori che utilizzano Tripadvisor per un'eventuale scelta di un hotel per la propria vacanza a Bardolino, in quanto agli autori delle recensioni sopra indicate ci siamo già rivolti personalmente durante un incontro svoltosi in hotel, per comunicare il nostro dispiacere riguardo all'accaduto e tutto il nostro impegno, assieme al Comando dei Carabinieri locale, per far luce sul fatto, che presenta molti punti oscuri, non avendo trovato nessun segno di scasso (nè sulla porta della camera, nè su quella della cassaforte).
Noi garantiamo l'assoluta onestà di tutti i nostri collaboratori.
Le persone con accesso alle chiavi delle casseforti siamo solo noi, proprietari dell'Hotel e vantiamo 50 anni di attività alberghiera senza mai aver riscontrato un episodio del genere.
Vi assicuriamo che non abbiamo nessun interesse a derubare i nostri Clienti.
Asserire che siamo stati totalmente indifferenti all'accaduto non è corretto, poichè i clienti dichiarando di aver bloccato le carte di credito (anche se non sono state derubate) e comunicando la loro impossibilità a pagare il loro conto delle consumazioni di due settimane di soggiorno, gli è stato abbonato l'intero importo.
Concludendo, riteniamo opportuno e importante, attraverso questa risposta, sottolineare la Nostra professionalità e il Nostro amore verso il lavoro che quotidianamente svolgiamo e che in 50 anni di attività abbiamo sempre svolto al meglio.

Direzione Hotel Idania

Maria Gabriella Mascanzoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonnyrigg, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2013

This was our third stay at the Idania (over 12 years) and it is still excellent value and quality. We paid for an upgrade to a superior room (top floor front) and enjoyed excellent room service. The restaurant had variety and choice for each course freshly made to suit our eating times. Five courses of salad, pasta, meat, sweet and cheese every night. Quality of the food was excellent with delightful sauces. Breakfast was continental and a bit repetitive, but still had choices. Bar prices were about the same throughout the resort and the number of excellent restaurants is almost endless. Hotel staff were all very friendly and helpful. This is our favourite hotel and would recommend it to anyone planning a visit to the Lakes.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eddie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 September 2013

When we first arrived our impression was not good as our room was small,and a little dated, but that first impression was wrong.The room was spotlessly clean, and kept that way by the maid who came in every day. The sheets were of excellent quality, and changed twice in the week. The bath towels were the best we have ever had on holiday, and were changed daily.
We were on a half board basis, both the breakfast and evening meals were varied and good value for money. We left the dining room well satisfied every day.
The public areas were excellent, well furnished and well laid out. The staff in every area were always smiling and very friendly.
This is a 3 star hotel but represents real value for money. If we revisit the area we will certainly
stay at this hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Idania

Property: Hotel Idania
Address: Via Guglielmo Marconi 18, 37011, Bardolino, Italy
Region: Italy > Veneto > Province of Verona > Bardolino
Amenities:
Restaurant
Hotel Style:
#8 Family Hotel in Bardolino
#21 Romantic Hotel in Bardolino
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Idania 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Idania Hotel Bardolino
Hotel Idania Bardolino, Lake Garda, Italy

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