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“When in Bormio, La Genzianella is the place”

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Hotel La Genzianella
Ranked #2 of 41 Hotels in Bormio
Certificate of Excellence
Amsterdam
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“When in Bormio, La Genzianella is the place”
Reviewed 24 June 2014 via mobile

Besides the great family atmosphere and the friendliness of the whole staff, the service was great, the food excellent, and our room was clean and well equipped.
I stayed as part of a group during a cycling holiday. The hotel has great facilities for bike storage and repair, kit cleaning for free, and offers great guided tours over the famous classic passes.
Luke, the Californian bike guide, did an excellent job in getting me up and over the passes with some great tips and some local knowledge.
Loved the place and I highly recommend it!

Stayed June 2014, travelled with friends
Helpful?
Thank FlyingDutchman1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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English first
Antwerp
1 review
Reviewed 4 June 2014

We had high expectations for the Hotel La Genzianella, after we had looked at their excellent website. The Hotel rooms on the website looked appealing, a Hotel where one would be happy to stay after a long trip, eager to ride up the Stelvio pass the following day.
Our room was very small and was in desperate need of a paint job, maybe a different colour than the stale yellow, and a very tired looking bathroom. The showers are tiny!
Unfortunately the Hotel staff was not terribly helpful, when we asked if they could please suggest hiking trails in the area. The young man behind the reception desk seemed annoyed when we asked for further details...
The hotel however, is well designed to cater to cyclists and has a dedicated room in the cellar with ceiling mounted hooks, a couple of repair stands, full set of tool and a pressure washer hose.
The bike room is accessible by using your room key card. Or with the hotel staff's key, which I found left hanging in the barrel lock of the door to the bike room, along with a full set of keys for all other areas of the hotel. I am guessing that there were bikes worth of 150k in the room. I brought the keys to the front desk on the way up... The next day, the maid left her master card key in our room.

However, the Hotel is not as well appointed as it might appear on the website, and the members of staff are a bit careless with security.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank MmeDonuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenzianellaBormio, Federica at Hotel La Genzianella, responded to this review, 26 June 2014
Dear Madame,
thank you for your review.
We take in high consideration your suggestions
and I am sorry you did not feel comfortable in your room.
The most important people of the hotel is not the boss, is not the cook chef,
IT IS THE GUEST, and our aim is to make all what possible to make your stay enjoyable.
We constantly renovate the hotel and our services in order to satisfy our guests needs. You had one of the rooms that have been renovated in 2008 and have a yellow color.
We do not hide these rooms and you can find pictures of them on our website.
Design changes and yes, if we would do it today we would do another color.
My mother loves that color, but maybe your review will help me to change it. :-)
The shower in your room is 90x90cm, a standard size in Italy.
I booked that room because it was more silent: all the other guests were having a Bike race and were all waking up at 5.30am. I thought that room would have been better for your sleep.
I was wrong probably.
When you were here last week the two little cycling groups we were hosting were very lively & animated and we repeated constantly that they had to keep the bike room close. The key you found hanging was given to the bus driver that had to unload all the bikes from the van. Even with cameras always on the attention is never enough, so thank you for bringing the key back! Concerning the key left by the maid once again sorry. It is not our standard.
Last but not least I know that the young boy has been inpatient with you. He was troubled because you brought your dog in the breakfast room even if we kindly asked not to bring it with you. However this is not an excuse. Sorry. We already talked to him about that even before receiving your comment.

We hope you will give us another chance in the future
to know us better and enjoy your holiday,
maybe in one of our latest renovated rooms!
You should try our restaurant too! :-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reggio Emilia, Italy
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

I've been last week for 3 nights joining a bike tour with some aussie friends! That was the best bike hotel in Italian alps i've never seen! great geo position to the top mountains STelvio, Gavia, Mortirolo and in the hotel nice atmosphere, great hospitality and alla the bike service everyone of the cycling clients need: a nice bike room, laudry, beautiful pro breakfast and nice bed to sleep after the rides! Best of th best the restaurant inside! Awesome food... yummy! Ciao Wilma, Federica, Marta, Nicola, seeing you soon! Andrew

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ale B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 May 2014 via mobile

We arrived at the hotel about 6 hours later than expected, having had a hellish journey. The kitchen had closed but the family very kindly offered to 'rustle us up' something from the kitchen. What followed was a huge salad, a small main each, cheese and about 10 deserts (I imagine what was left from the earlier service). They were extremely kind to us and completely turned our evening around.

We slept well in the perfectly appointed room, which is comfortable and has everything you require and could expect of a 3* hotel, but carried off with warmth and personality. The room was immaculately clean.

We would definitely recommend.

Stayed April 2014, travelled as a couple
Helpful?
Thank llyurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
2 reviews
Reviewed 30 April 2014

After having been 3 times guests in this very smart hotel with excellent, friendly service and fantastic food, we can certainly recommend this family hotel.
Although it is for us a 7 hours drive to reach Bormio, we still look forward to our next years skiing holiday in La Genzianella!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ulrike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oudenaarde, Belgium
1 review
Reviewed 26 April 2014

One of the best hotels we have ever been to.
During the whole stay we felt at home. The food was excellent, everyone was very friendly from the morning until late in the evening. The rooms were very cosy and clean.
This is really a place to relax and enjoy.
Thanks to the family Andreola!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xavier d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oudenaarde, Oost-Vlaanderen, Belgium
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

This is by far one of the best hotel experiences ever. Run by family, welcoming you and treating you like family.

The welcome was warm, the food was superb. The overall service was very professional and more than excellent. Family and staff are all 'going the extra mile' for you.
Everybody (!) kept smiling all the time and really made us feel like home… even like family.

Excellent place to ski, bike, walk or just... spending quality time with family and friends !!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Genzianella

Property: Hotel La Genzianella
Address: Via Zandilla 6, 23032 Bormio, Italy
Region: Italy > Lombardy > Province of Sondrio > Bormio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites
Hotel Style:
#1 Romantic Hotel in Bormio
#1 Spa Hotel in Bormio
#1 Family Hotel in Bormio
#2 Business Hotel in Bormio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel La Genzianella 3*
Number of rooms: 40
Official Description (provided by the hotel):
Set just few steps from the centre of Bormio and the Bormio 2000 cable-car, this elegant hotel welcomes you in a warm atmosphere blending art of living and Alpine tradition. La Genzianella offers a tastefully decorated guest rooms, all elegantly furnished and equipped with modern amenities and facilities. Great care and attention are taken in the preparation of the hotel menu to make your dining at the Genzianella a wonderful culinary experience. La Genzianella is an official Bike Hotel Alta Rezia and offers special bike facilities for bikers, such as safe storage room and free laundry service for sportswear. ... more   less 
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Also Known As:
La Genzianella Hotel
La Genzianella Bormio

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