I would not recommend this hotel overall although there were some positives. The rooms are cramped although warm. The bathrooms very small and the shower is directly in front of the toilet. There was hot water at all times except on the morning of our very early departure (0300 ) with Inghams .The room was kept clean enough but there was no room to sit comfortably in it. There is a TV with one English channel. There is no kettle. There was enough storage space for clothing but nowhere in the bathroom to place toiletries. The safe initially did not work but after asking twice the battery was replaced .In the children’s room we had to ask for a replacement bulb three times. The electricity fused if you used any electrical goods but we actually located the trip switch ourselves and regularly had to use it. The security at the hotel is rather odd .The reception is not manned all the time and all the passports were kept on the reception counter for 2 days .We were later told they were kept there awaiting collection by the guests .The keys were also kept in an open display next to reception.
Breakfast had lovely croissants .There was also some scrambled or boiled eggs, cold meats and cheese, there was fruit, yoghurt, cereals and bread.
At dinner there was a fairly extensive menu. Our vegetarian daughter was initially very poorly catered for despite them knowing this before our arrival. They did then ask us to suggest food and it was prepared for her. We did not particularly enjoy the food. Some of the guests stockpiled deserts so when you got up to collect the food there was little left. The hotel one night did replenish the stocks but this was only after we mentioned this to the rep .The dining room lacked ambience and food was put in front of you at great speed. This did improve when we asked for the food to slow down .The restaurant was virtually empty by 2050. There was quite a push for people to use the downstairs pub and on one evening desert was served there.
The snacks in the afternoon. They were scanty and the only food I saw was doughy bits of pizza and a savoury bite. They were not there from 4-5 and were certainly not intended for families returning hungry from the slopes. I think they were again a push to get you to the bar. They were meant to be at reception too if you asked but we were then directed downstairs.
Wi-Fi did not work on my laptop although I have never had any bother elsewhere. You had to pay for it and I did not get a refund despite the fact they knew it was a problem
Location is good as it is a short walk from the red run into Canazei.
Staff. Our waitress was really lovely and was cheerful and chatty.
There is a warm boot room and a separate ski room which is located downstairs with an entrance next to the bar.
I loved the skiing area but would certainly avoid this hotel.
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