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“good service and breakfast, but ......”

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Novotel Caserta Sud
Ranked #7 of 15 Hotels in Caserta
GreenLeadersSilver level
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534 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ottawa
Level 6 Contributor
102 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 6 August 2014

Arriving from Rome airport, we drove directly to Caserta, on our way to Pompei.The hotel itself was decent enough. Good, polite service at reception. Somewhat monotonous atmosphere. Room was clean and spacious. Wifi was intermittent. Pool was not quite as maintained as some other Novotels.

You need to know though that the hotel is situated in a bit of a rough area. Lots of beggars (Africans mainly) at the nearby intersection washing windshields. We noted a few that were not happy with the tip they received and were "vocal" about it. Having said this, there is a small supermarket a few blocks away (don't walk there though, drive instead). Folks there were very nice and welcoming. Also, immediately next door to the hotel (ok to walk there), there is a small restaurant and café. Had their pizza; excellent. You can also go there in the morning for a croissant and coffee. Also very good.

Bottom line, if you're coming in from Rome and want a clean place for one night on your way to Pompei or destinations south, you'll be fine here. Just be careful, don't wander far, and enjoy the pizza from next door!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jmcyow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Direttore at Novotel Caserta Sud, responded to this review, 26 October 2014
Dear Guest,
Thank you for taking the time to provide this feedback.
I am, of course, disappointed to learn that something wasn't like you expected.
I already shared your review with my staff.
We very much look forward to welcoming you back once more.
Daniele Garofalo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014 via mobile

We stayed for 1 night because we were travelling to southern Italy and we looked for an Ibis hotel or Novotel.
We did the check in at 1.00am without any problems and our room was really good, clean, good furbished and with a nice bathroom.
Maybe the only thing to remark was the wifi connection that didnt work at all.
Recommendable. Good experience for us.

Stayed July 2014, travelled with friends
Helpful?
Thank Alvaro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Direttore at Novotel Caserta Sud, responded to this review, 9 November 2014
Dear Guest,
Thank you very much for your review.
We are so glad to know that your stay was enjoyable
We look forward to welcoming you back in the near future.
Best regards.
The General Manager and the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014 via mobile

Stayed at this hotel with my father who is confined to a wheelchair, we booked two rooms, one for me and a room for reduced mobility for him. First impressions of the hotel were that it was a little down at heel, worn carpets, and threadbare furniture in the lounge/bar area. The rooms were clean, but there was no kettle in my father's room and neither had a working safe. On our first night I parked in one of the disabled spaces near to the entrance, however after our first trip out, these were all occupied by other cars with no disabled badges, we therefore had to park in a standard bay some distance from the entrance, and as the bay was standard it made for dificulty accessing the car from a wheelchair. Tonight I visited the hotel restaurant and ordered the fixed price meal, three courses and a glass of wine for €28.00. After waiting for almost an hour after my first course I was told by the waiter that I hadn't ordered anything else, not true. We had originally intended to stay here for five nights, but have decided to leave after three. We stay in Acor hotels frequently, and usually have no problems, and expected the same here or even a little better as it is the Novotel brand, supposedly a step up from the Ibis styles. It is though, in my opinion of a much lower standard than Styles Milan, or Rome, which were our previous two stops.

Stayed June 2014, travelled with family
Helpful?
1 Thank Maurice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Direttore at Novotel Caserta Sud, responded to this review, 17 August 2016
Dear Maurice L,

Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
The General Manager and the Staff of Novotel Caserta Sud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Stockholm, Sweden
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 November 2013

You must have done something wrong to have arrived to this area - and there's not much to look forward to. The staff are nice but the whole building is in need of refurbishment. It's not really clean and even my non-smoking room had smelt like it hosted smokers before. It is acceptable but not what you expected from the brand.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nathaniello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Direttore at Novotel Caserta Sud, responded to this review, 17 August 2016
Dear nathaniello,

Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
The General Manager and the Staff of Novotel Caserta Sud
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Caserta Sud

Property: Novotel Caserta Sud
Address: Strada Statale 87 Sannitica Km 22.6, 81100, Caserta, Italy
Region: Italy > Campania > Province of Caserta > Caserta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Caserta
#5 Business Hotel in Caserta
#6 Luxury Hotel in Caserta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Caserta Sud 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Novotel Caserta Sud is a modern 4 star hotel with 126 rooms, strategically located within 2 km of the centre of Caserta, Caserta Palace and the main railway station. Situated 22 km from Naples airport, the hotel is easily accessible via the A1 highway (1 km). Ideal for business trips, it features a convention centre with 10 meeting rooms (240 guests), business corner and WiFi. Also offers rooms for 2 adults and 2 children, NovotelCafé restaurant (open 24 hours), outdoor pool, garden and parking. ... more   less 
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Also Known As:
Novotel Capodrise
Capodrise Novotel

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