The day before the staff of the hotel "fixed" the door lock and no wonder why robber got inside by his own key.We suspect the thief worked in cooperation with a staff because he knew we were having supper then and returned back to our room a little bit earlier than he expected. So when we returned there was a noice in our room ad we noticed a stranger coming out from our room saying very politely he had mixed the room. When my mom checked the room it was too late. I ran after him immidiately but he dissapeared somewere in the hotel. As a result a robber stole 450 eur. Happily were earlier than he expected and he did not manage to take our passports and the phones. I asked the owner of the hotel whether they have cameras cause there was a sign that " the territory is under cameras control" (pure lie) but he even understand what I was talking about.
Instead they started to blame and suspect another italian innocent which was also a guest of the same hotel and even tried to check his room.
Of course I did a declaration at the local police and informed my travel agency but everything was a waste of time. I tried to investigate my case and my lawer from Italy told me that if the robbery happened inside of the hotel so due to european law a hotel administration should compensate this sum to the guest.
Anyway one thing I know for sure. I will never recommened this hotel even for my enemy. I have travelled around the world but never in my life I experienced such a "hospitality" and never in my life at the 3 stars hotel I recieved towels with holes...
- Official Description (provided by the hotel):
- Hotel Venezia is a seasonal 3 star hotel located 100 meters from the beach and at a short distance from the Aquarium Le Navi and the center of Cattolica. The hotel, open from May to September, is run by the owners and is characterized by an open and friendly atmosphere. Hotel Venezia is the ideal place for a pleasant and relaxing Holiday. ... more less
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