This hotel is run by a family who seems to be friendly during the reservation and upon arrival. We booked early to make sure that we would get seaview and an appartment away from the noisy road on the backside of the hotel. For this we payed extra. We got an appartment on the first floor facing the street. While contacting the reseption they just ignored us, and suddenly they couldn`t speak english... We had to wait for the "manager" who would contact us. The day passed by, and in the evening we went back to the reseption, and the manager had left without leaving us a message. Now they suddenly could speak english, and they said that we hadn`t booked seaview. We showed them our documents, which comfirmed that we did have payed for seiview on high floor. They were overbooked,and could not make any compensation!! Our impression was that the hotel was not full...
We had to ask for cleaning and change for towels and bed linen several times during our two weeks stay. The staff were rude to the children and us. There were no smiles to be seen during our stay.
The sofabed was horrible to sleep on. Hardly any furnitures on the terrace, and the kitchen-equpment was poor. The coffepot was moulded.
Conclusion: Overrated hotel run by ignorant family
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- Also Known As:
- Madison Hotel Cattolica