I decided to write a review of this hotel though I’ve been there in September 2007. I really wanted to share publicly my opinion about the hotel as it is so famous around the world and making people dream of staying there once in their lives. Some people who reported bad experience believe that they were just unlucky and I’d like to say that no, it’s part of the hotels package.
We had a nice Junior Suite at 1000 EU/night. It had a nice huge bathroom with stunning view. Downside of the room was: a tiny miserable TV set and a wooden bed with protruding edges where I constantly hit myself.
I’m surprised that people rave about the lake swimming pool because in early September it was already impossible to use and icy (reported 25°C). Spa and pool were frequented by locals who had a subscription so it’s not a quiet place and women chat loudly and yell in Italian in the dressing rooms. I was not happy with the inside pool: it was uninviting and cold. I complained and was told it was 29°C but I can recognize a cold pool when I’m in one. In Europe most of the time hotels have pools but when you try them, they are cold (so it’s like if they had no pool but they have one to justify their stars and prices).
The gastronomic restaurant is of high quality for a high price. As we have a small dog traveling with us we were not allowed inside the restaurant and they were not ashamed to put us out on the terrace for breakfast one morning when it was terribly windy. So since it turned into a nightmare we decided to split and my dad had to go back to the room with the dog and wait until the my mom and I had finished.
The dog was allowed on the terrace of the gastronomic restaurant for lunch. But the cheaper restaurant which is just beside refused us. I asked why since they were both outside and side by side. The waiter had no explanation but said the dog was allowed on the terrace of the expensive one but not on the cheap one. So we ate at the gastronomic for the whole stay. Talk about rip off.
They also had a sushi restaurant, but upon arrival the desk employee who showed us to the room and explained the hotel, didn’t tell us that we had to make prior reservation. So, one evening we went there with one of my parents. The restaurant was tinny (like just 2 tables). The waiter said there was no room for us as we had not made any reservation. I really regret that I didn’t raise my voice and declared that if they didn’t have a table to accommodate us, I requested that they brought our sushis to the room since when I’m paying 1000EU for a night I shouldn't hear the word: NO.
I just turned away but I was very angry and never went back there. It spoiled my whole evening.
So all in all, the hotel is nice, the view is gorgeous. My dog loved the park which is the best part of it. The employees are not very nice (but that’s somehow recurring in Italy). My mom also noticed the dirty shoes some had with their hotel uniform (as shoes are usually not provided by the hotels but the employees own). I really believe that I paid too much for what it was. This is why I usually avoid Italy. There is also nothing to do around when you go out of the hotel. In the evening hotel is deserted and there's nothing to do except watch TV. As we had a rented car we wanted to tour the lake but the locals just drive like crazy and keep pushing and passing you because it’s not fast enough for them. Going to the Cernobbio village with the car is a nightmare, especially for parking. Como city is nothing extraordinary.
And most of all, what I would like to tell the management of this hotel is that when customers pay at least 1000EU per night for a room, they should never hear the word “no” coming out of any of your employees mouth, there should always be some alternate accommodating solution, otherwise don’t believe you’re the best hotel in the world.
After we left they kept sending us Christmas greetings but they never saw us again.
- Official Description (provided by the hotel):
- Experience the splendor, the grandeur, the intrigue and the magic of Villa d'Este- an opulent hotel overlooking glorious Lake Como. Hailed as one of the best hotels in the world by Travel & Leisure, Condé Nast Traveler and Forbes Traveler, this famous resort destination has been widely praised for its beautiful gardens, exquisite cuisine, gala celebrations, impeccable décor and extraordinary hospitality. ... more less
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- Also Known As:
- Villa d`Este Hotel Cernobbio
- Hotel d Este
- d Este Hotel Cernobbio
- Villa Deste Lake Como
- Villa D'Este Lake Como/Cernobbio, Italy