I would never recommend this hotel...Terrible. I called to change my reservation from a one night to a two night and was told they were overbooked, so I asked to cancel my reservation two days prior to the check in date, and was told that I could not cancel because I called at 4pm instead of 2pm!! this is crazy. Then I had American Express Travel (Platinum) call and they were told the same. So from Milan on my vacation, I took a one hour train, and 15 boat ride to the hotel to explain in person on Monday the 16th of September and the manager refused to allow m to cancel without a penalty. This is horrible customer service. I will tell everyone I know from Miami and elsewhere to NEVER stay at this hotel.
Carlos I. Fernandez, CPA.
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- Also Known As:
- Hotel Regina Olga
- Regina Olga Cernobbio
- Regina Olga Hotel Lake Como/Cernobbio, Italy