The place has been recommended to us by the local village food store "Take Away La Piazzetta" in the Via Regina 83 / Cernobbio - GREAT PLACE to buy (and try) wine & dine stuff! Great service!!! Based on this we thought that their recommendation can be considered as reliable, so we have followed it. Location is nice; relaxed terrace outside. The waiters look rather unprofessional but the chief waiter. It was not a problem to get a table around 8pm without any reservation, after 9pm the terrace was full. First disappointment has come with the gnocchi, absolutely tasteless, the second choice - tortellini was ok. The main dish, hmm, what to say... once ordering the beefsteaks nobody asked how they should be done so we were curious how they decide to serve them to us... The surprise was we have gotten inside completely raw meat what is not the way we like it. Having said that to the waiter, both dishes went back to the kitchen to get them medium-well done. Unfortunately it did take almost 15minutes to return back to the table. The served potatoes were already cold and dry... Upon request we have gotten a double portion of fresh potatoes. Without any apologies... After that our table was simply ignored. no more wine, both glasses were empty for a long time, no interest to ask how the dinner was, finally we had to stand up and to pay at the bar as nobody did not come... pity! To charge a service fee in addition is rather a bad joke, it has been however taken out of the receipt once having complaint (again). We were thinking of closing the holiday with a nice and relaxed dinner finally the intention turned into a big disappointment. The quality of food & service definitely does not reflect the (rather) higher price level. Based on this experience we will not come again (as we do with many other places) and would also not recommend this place due to the above reasons. The guest wishes a stability in performance rather than a negative surprise.
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