Having paid 200 Euro for a nights accommodation we expected clean glasses in the bathroom and sheets without numerous significant holes, and worn threadbare.I could not believe that the room was used for guest accommodation as it had a significant step right across the area from wall to wall in the entrance area. Although the room had been renovated the toilet and large washbasin were so jammed together that my wife had to sit upright leaning backwards a fair way. Whilst the effort to conserve electricity is commendable the room was connected to a system that turned the air con off whilst the lights were off , the window open or the roll down shutters down, or the room door opened. But it stayed off for 5 minutes before it would turn on again. Italy was experiencing a very bad heat wave at the time and the heat and humidity was extremely trying. On approaching the manager/owner we were astounded by the response " if you do not like it leave", her only words to us without even taking the trouble to examine our complaint. We have traveled extensively in many countries over the last 45 years and have never before experienced such rude inhospitable behaviour. The breakfast staff were very good and pleasant, and nothing was too much trouble.
The room itself although small had nice views across the lake, but the bathroom was very small small and the bedroom area had a step across the middle presenting a potential safety hazard. (We actually stumbled on it a couple of times )Why did we have this room?? We thought we booked through a Como tourist office but we heard that this was not the place ( on the Railway Station) and that we should have booked through the large tourist office down on the waterfront in the old town of Lake Como.
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- Also Known As:
- Miralago Hotel Cernobbio
- Hotel Miralago Lake Como/Cernobbio, Italy