We upgraded to this hotel as it was rated 4 stars, but deserved 2 or less. Rooms are in deplorable condition - furniture falling apart, amateur wiring, cracked tiles and broken shower rose. No info on hotel in rooms (exception - non-existent minibar card with prices in Lira). Mattress was smaller than the bed frame, rather hard on the shins. Single pillow with not much stuffing. Air conditioning did not work in any rooms. Ugly views of other hotels. No charm, little if any decorations.
Very few people available - seldom anyone at reception, bar usually vacant. Wifi worked but would not connect to internet for most PC's.
Half board basis - breakfast was an unvarying course of a singletype of cheese and ham, monotonous after 3 days let alone 7. First few days there were no frech fruit. Dinners were not much better - chef needs some training and new ideas. Vegetables were overcooked, pasta was only thing on menu that was reasonably edible most nights. Wine choices were OK but mainly local. The pepper mill is in great demand (there may have been 2 for 250 people)
Complaints to Newmarket Holidays were unsuccessful. Their representative was most unhelpfu -he even forgot people on the first tourl. These folks forget that once their credibility is tarnished, people will avoid booking with them in future.
- Official Description (provided by the hotel):
- The top class, newly-built hotel, owned by a family who have been hoteliers for generations, boasts a central position commanding breathtaking views, near the spa buildings. The hotel has a lift linking it with lively Piazza Italia, large and welcoming rooms with bath and sitting room, balcony, air conditioning, telephone, colour television and piped music. It has spacious halls, reading and games room, bar, meeting room, swimming pool and garage. Service is to the highest standards. The Hotel Cristallo's renowned cuisine bases itself on wholesome food (various types of meat, poultry, wine, food, oil, honey and vegetable produce). ... more less
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