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“Badly Misrepresented by Newmarket Holidays” 2 of 5 bubbles
Review of Hotel Cristallo

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Hotel Cristallo
Ranked #31 of 87 Hotels in Chianciano Terme
Oxfordshire
Level Contributor
95 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Badly Misrepresented by Newmarket Holidays”
2 of 5 bubbles Reviewed 24 September 2012

We upgraded to this hotel as it was rated 4 stars, but deserved 2 or less. Rooms are in deplorable condition - furniture falling apart, amateur wiring, cracked tiles and broken shower rose. No info on hotel in rooms (exception - non-existent minibar card with prices in Lira). Mattress was smaller than the bed frame, rather hard on the shins. Single pillow with not much stuffing. Air conditioning did not work in any rooms. Ugly views of other hotels. No charm, little if any decorations.

Very few people available - seldom anyone at reception, bar usually vacant. Wifi worked but would not connect to internet for most PC's.

Half board basis - breakfast was an unvarying course of a singletype of cheese and ham, monotonous after 3 days let alone 7. First few days there were no frech fruit. Dinners were not much better - chef needs some training and new ideas. Vegetables were overcooked, pasta was only thing on menu that was reasonably edible most nights. Wine choices were OK but mainly local. The pepper mill is in great demand (there may have been 2 for 250 people)

Complaints to Newmarket Holidays were unsuccessful. Their representative was most unhelpfu -he even forgot people on the first tourl. These folks forget that once their credibility is tarnished, people will avoid booking with them in future.

Room Tip: Stay in main part of hotel, not above the dining area. Best advice is to avoid the place completely...
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  • Stayed September 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank parson156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
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    72
    48
    15
    19
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22
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 16 September 2012

All in all a terrible experience - eg. had raw/undercooked meat served on 2 occasions. It appeared that the food was brought in from somewhere as there were no cooking smells etc? Most of the food was awful. Rude managers. Were told couldn't have air-con on as not warm enough = was 29 degrees at the time. The room was dark and noisy. The bed and furnishings were old and the mattress and pillows were hard and lumpy. The bedrooms needed a full refurb. & the stair ways were inadequately lit. The bathroom was dark and the shower cubicle tiny. This hotel was more on the lines of a 2 star rating

Plus points - some of the waitresses and the barman were friendly (obviously working long shifts). Most internal areas were reasonably clean.

  • Stayed September 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Tina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chianciano Terme hotels

Clacton-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 10 August 2012

Spent 5 nights at the Astra with meals taken at the Cristallo, on the Leger Treasures of Tuscany,Rome & Green Heart of Italy tour for the single traveller. Before going I was a bit perturb by some of the negative comments but found everything very pleasent indeed. All the rooms where unique some with double beds, safe and mini fridge, mine was a single room comfortable enough with a good powerful shower and hair dryer which dried my shoulder length hair well, should have left mine back home but took due to negative reviews. On a couple of the floors they had sun terraces with sun loungers,as with the fresh water pool which was adequate enough for a relaxing cool off. (unable to down load photos, shame)
Dining area large and pleasent. Plenty to graze on for breakfast and a choice of evening meal.

  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
17 Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 July 2012

Second review of the trip. This was a lucky up-grade for the whole bus. We were supposed to be in the sister hotel next door. Service was fast and efficient (check-in, bar and meals). Beautiful foyer/lounge area with grand piano! We often sat here at night, having a drink and chatting to friends. Room was standard size, good condition, clean and tidy. Air conditioning until midnight then off until morning. On a timer, controlled centrally, therefore can't be changed. Quite warm through the night but bearable (it had been between 35-40 degrees outside, during the day). Meals-5 courses as standard with 7 on the Tuscan theme night. I tended to skip the soup and pasta course and I still came away feeling full. Tasty and of good quality. Breakfast -plenty of choice and continental. A personal preference would have been more fruit, please! Lots of lovely looking cakes. They were very tempting.
In terms of location there is a great bar across the road with live music. We even had a wee dance. A really lovely, fun atmosphere.
We didn't have time to visit the spa or pool. We're hoping to rectify this in the autumn as we are returning for a further week on a slightly different tour. We're sticking with Newmarket. Great company and at this point we would say they have a gem of a tour guide in Diane. Honest, open, friendly and extremely funny.

Note: I have only given the room a very good because the first room, in the riva del guarda hotel, was huge in comparison. Being Scottish I prefer a freezing cold bedroom. In terms of personal preference I would have liked control of the air con.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Scotland2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 30 May 2012

This hotel should never be classed as a 4 star, 2 star rating would be nearer the mark.
The food was very poor and most meals were cold when served. There was mould in the fridge and in the bathroom.

  • Stayed May 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

The Cristallo nestles in this spa town that appears to have too many hotels all vying for the tourist business. In fact several of the lesser hotels have now gone out of business. Happily the Cristallo remains viable due in part to its splended interior and its friendly and efficient staff (although the Reception area is staffed by a cold individual who is quite the opposite in nature to those staff in the dining area) . The hotel business is largely supported by several travel companies that include Tuscany within their itinerary (such as Newmarket Holidays). It is used either as an overnight stop for those visiting further afield or as a base for those touring Tuscany.
Rooms are comfortable although the luck of the draw will get you a choice of double/single beds with/without a balcony and variations in size. But beware obtaining a room adjacent to the lift as it is invariably noisy! The hotel dining room is quite large catering for about 2-300 guests and whilst the food is not great in terms of variety it is nevertheless acceptable. The hotel also benefits from a pool in the basement area and a sun terrace on the roof. Both OK if a bit functional. The front of the hotel looks onto a busy road whilst the back is gained via a small lift next to the bar area and which allows one access to the shops, tourist office, buses etc.

Room Tip: Try and inspect the rooms first as they are not all the same! Avoid those near the lft or those over...
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  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank knowlesian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 May 2012

To all those grummpys out there. This hotel was a lovely old fashioned quietly run family business, with excellent staff who looked after us wonderfully for 6 nights in May this year. The rooms overlooking the old town were large with cool tiled floors and a large bathroom. Ok some bulbs needed to be replaced, we had to tell them our shower tray was not emptying and the lock came out of the safe! But do you know what the staff were very friendly obliging and made our stay at this lovely spa town a pleasure.
This is a one or two night stay hotel, the food is perfectly adequate and the restaurant manager, Rosa was delightful and Pascale was very helpful in the bar. Would recommend highly. Just don't expect UK 4 star. Just lovely Italian 4 star.

Room Tip: Ask for a room with a view/balcony on the Old Town side.
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  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JosieRennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cristallo

Property: Hotel Cristallo
Address: Viale Lombardia, 35, Chianciano Terme, Italy
Region: Italy > Tuscany > Province of Siena > Chianciano Terme
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 87 Hotels in Chianciano Terme
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Cristallo 4*
Number of rooms: 10
Official Description (provided by the hotel):
The top class, newly-built hotel, owned by a family who have been hoteliers for generations, boasts a central position commanding breathtaking views, near the spa buildings. The hotel has a lift linking it with lively Piazza Italia, large and welcoming rooms with bath and sitting room, balcony, air conditioning, telephone, colour television and piped music. It has spacious halls, reading and games room, bar, meeting room, swimming pool and garage. Service is to the highest standards. The Hotel Cristallo's renowned cuisine bases itself on wholesome food (various types of meat, poultry, wine, food, oil, honey and vegetable produce). ... more   less 
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